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Lexus of Colorado Springs

Colorado Springs, CO

4.7
347 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 347 reviews

December 01, 2023

Such a great team! I’m so grateful for the incredible patience, great energy and willingness that Tayler, Donte and everyone else that helped with my deal! Your efforts More

by Aimeensalvador
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tayler Knight and Donte Clark
Dec 01, 2023 -

Lexus of Colorado Springs responded

Aimee, we're so glad to know that our team, especially Tayler and Donte, could help you find the perfect car within your budget! Your recommendation means a lot to us. We hope you'll love your new vehicle when it arrives - thanks for choosing Lexus of Colorado Springs and enjoy the ride!

November 25, 2023

Fast service, friendly efficient , I did request to have the inside front and back windows be cleaned, that Wes NOT done! More

by twohootens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
Dec 29, 2023 -

Lexus of Colorado Springs responded

Hi Twohootens, we are very happy to have provided you with such a positive experience! I'm sorry that your windows were not cleaned. We will make a note for next time to make sure it's not missed.

November 10, 2023

Jamison explained the issue found, the mechanic corrected the problem and all is now good. More

by gorrern
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison
Nov 10, 2023 -

Lexus of Colorado Springs responded

Thank you for choosing Lexus of Colorado Springs for your service needs! We are glad to hear our team resolved the concerns with your vehicle. See you down the road!

November 09, 2023

Billy has explained to me what my car need to be done besides the oil change . everything was done properly, thank s More

by al_hadad
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Billy
Nov 09, 2023 -

Lexus of Colorado Springs responded

We're glad to know that Billy was able to provide you with top-notch assistance with your car at Lexus of Colorado Springs. Thanks for trusting us with your vehicle's service!

November 06, 2023

Work on my car was done in a timely manner. Everyone very helpful and pleasant to work with. More

by gstmjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy, Robert
Nov 06, 2023 -

Lexus of Colorado Springs responded

Thank you for leaving Lexus of Colorado Springs a five-star review! We are glad that you received quick service you are satisfied with. See you next time!

October 21, 2023

Very thorough & detailed to please customers & make life easy! I will be very happy when they move to their new location on the north side of Colorado Springs. Much more convenient location for me. More

by ddnickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Closing service rep at 4:00 pm 10/21/23 Nice guy very helpful & respectful. Lives in Cimmeron Hills.! , Eric Boozer
Oct 23, 2023 -

Lexus of Colorado Springs responded

Hey there! We're glad to know you found our service at Lexus of Colorado Springs thorough and detailed. And yes, we can't wait for the move too - looking forward to serving you in a more convenient location soon! Still, thanks for the drive to our current location. It means the world to us to see that our customers are as dedicated to our service as we are to them. Thanks for leaving us a positive review!

October 15, 2023

We always asked to have Billy Bailey as our service representative, never fails to give us excellent service,explains to us really well, where we are with our vehicle and what needs immediate attention More

by Jsunpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Oct 16, 2023 -

Lexus of Colorado Springs responded

Jsunpt, it's great to know that Billy consistently provides excellent service for you at Lexus of Colorado Springs. We appreciate your kind words and are glad to have you as a customer!

October 13, 2023

After Purchasing my Lexus at Kuni in Greenwood Village(Denver) I needed a closer Lexus Dealership for Servicing and I appreciated having you in the Colorado Springs area. I was a little surprised More

by Denny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison (Service Dept.)
Oct 13, 2023 -

Lexus of Colorado Springs responded

Denny, we're glad to be your local Lexus service center and appreciate the feedback. We aim for top-notch service every time at Lexus of Colorado Springs. Safe travels, and we hope to see you back again down the road!

October 12, 2023

We have experienced two times out of two times to get our two new Lexus vehicles warranty service performed. the service department failed to complete the work and did not communicate with us about anything More

by russrozek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Moore, Don DeCarlo
Nov 02, 2023 -

Lexus of Colorado Springs responded

I'm sorry to read about your experience with our service department. We strive for clear communication and complete work, so it's concerning that this wasn't reflected in your visits. I understand we've lost your future business, but we'd like the opportunity to discuss these present issues further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Kimberley Zacharias - General Sales Manager - 719.667.2221

October 10, 2023

Woke up to find my tire was flat on my 2022 Lexus RX350. Once I got the spare mounted I called Lexus Service. Although there were no appointments available, Billy Bailey worked to slot me in for a new tire. More

by Tjquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Bailey, Service
Oct 11, 2023 -

Lexus of Colorado Springs responded

We're glad to know that Billy and our service team at Lexus of Colorado Springs were able to assist you promptly, despite the busy schedule. We always strive for top-notch customer care! Thanks for your review and trust in us with your Lexus RX 350.

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