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Lexus of Colorado Springs

Colorado Springs, CO

4.7
342 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 342 reviews

July 12, 2021

My service rep was Jonny. Very thorough and patient. Answered lots of questions. My experience with the service was very positive and efficient. Excellent follow thru. Very pleased with the entire proce More

by candiseptembre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
Jul 13, 2021 -

Lexus of Colorado Springs responded

We're glad to hear we could make your recent service visit such a breeze! Thank you for choosing Lexus of Colorado Springs for your vehicle care, and come back again next time!

July 11, 2021

I have dealt with Lexus of Colorado Springs for over 15 years. They have treated my wife and I very well. Jonathon has been a true professional. I really appreciate your service department. More

by toddwilson5450
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill, Eric Boozer
Jul 12, 2021 -

Lexus of Colorado Springs responded

Hi Todd - We can't thank you and your wife enough for trusting us with your business over the years. It means a lot that you would take the time to commend Jonathon and our service department. Safe driving from all of us here at Lexus of Colorado Springs!

July 10, 2021

Isis Garcia has been nothing but helpful and supportive throughout the whole process. She's new to the team but I didn't even know until she told me. Very professional and friendly. Highly recommend her as More

by Icy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isis, Julio
Jul 12, 2021 -

Lexus of Colorado Springs responded

Thank you for the five stars! Providing a supportive and seamless car-buying experience is our goal so we will certainly let Isis know she was a big help. All of us at Lexus of Colorado Springs hope you enjoy your new ride. Have a great day!

July 09, 2021

Robert was our service manager. Very professional. Showed us to the waiting area and what was available. Car was done quicker than expected. Very good Lexus experience. More

by Wranzinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Luger
Jul 12, 2021 -

Lexus of Colorado Springs responded

Thank you so much for the great review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Have a great day! - Lexus of Colorado Springs

July 08, 2021

The staff was friendly, knowledgeable and greeted me when I arrived. They were cognizant of my time and did everything they could to get me back out on the road as quickly as possible. The service was effici More

by adlamb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 08, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to share! We appreciate your support and are happy to hear that the Lexus of Colorado Springs team delivered such a seamless service experience. Drive safely, and we hope to see you back again down the road!

June 27, 2021

John Brown was a real hero! He worked extra mile to put us in a new car More

by George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brown
Jun 28, 2021 -

Lexus of Colorado Springs responded

George - Feedback like yours makes our day! We are thrilled John was able to go above and beyond to make sure you went home happy with the vehicle that is right for you. All of us at Lexus of Colorado Springs hope you enjoy the new ride!

June 25, 2021

Ryan was very professional, answered all my questions. Just moved to Pueblo from Mississippi Gulf Coast year half ago. So glad that Lexus of Colorado Springs is so informative, very very professional, a More

by mike@1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan in service department
Jun 25, 2021 -

mike@1956 responded

Very professional, well trained staff with a smile

Jun 27, 2021 -

Lexus of Colorado Springs responded

Thank you for the amazing review, Mike! We're glad to hear that the Lexus of Colorado Springs team has been able to earn your business, and we're even happier you've enjoyed your experiences with us. Drive safe and see you next time!

June 17, 2021

Very professional and comprehensive service. I can always trust their technicians. Ryan, my Service Dept Rep was outstanding and easy to work with. He contacted me three times to keeping me informed on the s More

by russnkathie276
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 18, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Colorado Springs, and we will certainly let Ryan know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

June 15, 2021

For my 5000 miles check up they had a loaner available without my asking. That was pretty great. Then all was well with my car and they were very prompt in telling me that it was done and I could come p More

by Rwtaurus16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
Jun 16, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Colorado Springs, and we will certainly let Eric know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 13, 2021

We’ve dealt with a couple other Lexus dealerships in the past and have been very impressed with the service and professionalism. Unfortunately, this dealership was lacking in that and felt like any other us More

by Ryan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 14, 2021 -

Lexus of Colorado Springs responded

Ryan, I am sorry that we fell short of our high expectations during your visit. We want the best for our guests and it is disappointing that you didn't have a five-star experience with our team. If you would be willing to discuss the details with me, I would appreciate the opportunity to improve for the future. Please don't hesitate to give me a call so we can discuss this together. Thank you, Carrie Mertens - Used Car Manager - 719.667.2216

Jun 14, 2021 -

Ryan responded

Thank you for the reply Carrie. We made an appointment to purchase a CPO vehicle, and when we came in for the appointment, we had to wait almost two hours as a walk-in entered at the same time. When we asked the salesman about the benefits that come with a CPO car, we were told the finance manager would discuss those with us. When we finally got to talk to him, he did not clearly lay those out, but instead got very aggressive with trying to sell us additional coverage beyond what we were already getting.

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