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Lexus of Colorado Springs

Colorado Springs, CO

4.7
348 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 348 reviews

September 21, 2021

Always meet my with excellent service! Timely, friendly, and quality at the highest level. Highly recommend! More

by underwooddenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison
Sep 21, 2021 -

Lexus of Colorado Springs responded

Thanks for the 5 star review of Lexus of Colorado Springs! We're pleased that our team delivers great service in a timely way.

September 21, 2021

Very smooth intake for service with clear explanation of work to be done, price and time. More

by mmtorreano
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Luger
Sep 22, 2021 -

Lexus of Colorado Springs responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you back again down the road!

September 18, 2021

Dealt with Bill Kandinsky who was professional well informed on all Lexus products If you desire a straight and honest person,Bill is for you.The General Manager H Jaramillo and staff are quality perso More

by dshirley332@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kaminski, Zengi Wilson, James Boyd
Sep 20, 2021 -

Lexus of Colorado Springs responded

Thank you for the great review! We are thrilled to hear that you had such a seamless purchase experience working with Bill and the team. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Colorado Springs!

September 11, 2021

Billy was amazing, friendly, and professional, a great customer service experience! Was able to schedule the winter tires appointment and am looking forward in the next couple of years to buy my next cer More

by Carmen
Customer Service
Recommend Dealer
Yes
Employees Worked With
Billy
Sep 13, 2021 -

Lexus of Colorado Springs responded

Carmen, thank you for the great review! We are thrilled to hear that Billy went the extra mile to assist with your vehicle. Drive safely, and we are looking forward to seeing you back at Lexus of Colorado Springs!

August 31, 2021

Great service did what I ask at a reasonable price friendly service Dept They also gave me a loaner car. They also washed my car. More

by frankpod1524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert service dept, Bill Kaminski, Steve Burns, James Boyd, Jonny Murrill, Eric Boozer
Sep 01, 2021 -

Lexus of Colorado Springs responded

Frank, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you back!

August 21, 2021

I bought a car from these idiots several months ago it took them over four months and getting attorneys in the state attorney general and the dealer board involved just to get them to do their job and est More

by ksmith35
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance db , Kim Zacharias, Ed Baur
Sep 15, 2021 -

Lexus of Colorado Springs responded

We're sincerely sorry to hear that your buying experience didn't go according to plan, and we apologize our team didn't leave a better impression on you. This is certainly never the outcome we want for our guests. I will discuss this feedback with the appropriate personnel so we can evaluate and improve our system moving forward, but if you'd like to discuss this directly, I also welcome you to give me a call. Customer satisfaction is extremely important to us. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

August 19, 2021

Appointment and scheduled service went very well. Two complaints however: 1. The service intake area is much too noisy. Service agents must talk over each other and customers must ask for things to be re More

by jpeaston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Aug 19, 2021 -

Lexus of Colorado Springs responded

Thank you for your honest feedback. We're glad your service went well, we'll be sure to make a note of the concerns you've raised as we constantly look for ways to improve our guest experience. If there's anything else you'd like to share or discuss, don't hesitate to give me a call directly. We appreciate your business and hope to see you back at Lexus of Colorado Springs again down the road. Best, Jeff Alexander - Service Manager - 719.667.2241

August 17, 2021

Thorough, knowledgeable, professional. Got the correct problem identified with excellent troubleshooting and did not do unneccesary work. More

by MagnumAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Aug 18, 2021 -

Lexus of Colorado Springs responded

Thank you for coming to Lexus of Colorado Springs! We are thrilled to hear that our team could assist with these issues and get your vehicle running smoothly again. Have a wonderful day!

August 12, 2021

Great service. Completed the service an hour sooner than we expected. We really appreciated this since we are from out of town. Nice loaner car! More

by WM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
Aug 13, 2021 -

Lexus of Colorado Springs responded

We are always more than happy to help you out! Thanks for supporting Lexus of Colorado Springs!

August 06, 2021

Excellent service Excellent communication. My car had to be towed to dealership at end of day. Parts ordered promptly loaner car provided. Smooth transaction .Rob Luger outstanding More

by ccbarbour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Luger
Aug 06, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Rob and the Lexus of Colorado Springs team. Drive safely, and we wish you many safe and happy miles!

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