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Lexus of Colorado Springs

Colorado Springs, CO

4.7
354 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 354 reviews

December 27, 2022

These service guys are awesome! I had a "Low Tire" signal on my 2008 Lexus RX400h that has continually plagued my wife, despite my checking the tire pressure frequently. They solv More

by cary.fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison
Dec 27, 2022 -

Lexus of Colorado Springs responded

We're happy to hear we could address your concerns so quickly so you could get back to enjoying your day. The Lexus of Colorado Springs team is always here to help and we look forward to seeing you and your Lexus RX 400H again next time!

December 21, 2022

Fit me in for an appointment in a timely manner. Work was done in less time than was stated. Very happy. More

by dltbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison , Eric Boozer
Dec 21, 2022 -

Lexus of Colorado Springs responded

We’re delighted to get your 5-star review of Lexus of Colorado Springs! Thanks for working with us here at Lexus of Colorado Springs.

December 18, 2022

Chris Coleman is the BEST service manager. He worked closely with me when I was not comfortable nor happy with the service adviser assigned when I arrived with my vehicle for a required Lexus More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Coleman
Dec 18, 2022 -

Lexus of Colorado Springs responded

Chris is exactly as you described, Gwen. He has a passion for assisting clients and is packed with knowledge. Our team strives to provide trusted, timely service to every customer, and are delighted to hear we delivered. We hope to see you back again for any of your future automotive needs, from your friends at Lexus of Colorado Springs!

December 15, 2022

Met Billy. Despite missing Johnny, Billy was professional, made me feel confident my car received excellent care. Thank you More

by jelaughlinburrus@gmail.com
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 15, 2022 -

Lexus of Colorado Springs responded

Thank you for the great review! We are so glad to hear that Billy delivered a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

December 05, 2022

They are professional and client oriented. Dealing with them I the reason I chose Lexus and I have not been disappointed. More

by Sybil Klein
Recommend Dealer
Yes
Employees Worked With
Trebor Alvord,
Dec 05, 2022 -

Lexus of Colorado Springs responded

This is the kind of feedback we love to see. Thank you for choosing to work with Lexus of Colorado Springs, Sybil!

November 22, 2022

Donte was Awesome to work with! We had the vehicle shipped to us. Everything was great until we checked the oil and it was overfilled! Please do your own inspection. Hoping this do More

by HuskerGBR
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Donte Clark awesome to work with
Dec 20, 2022 -

Lexus of Colorado Springs responded

Thanks for sharing. We are glad you liked working with Donte, but we're sorry that you found your oil to be overfilled. We'd be happy to discuss this feedback with you in order to improve moving forward. Please reach out. Chris Coleman - Service Manager - 719-300-4307

November 18, 2022

John helped with my service appointment. Very quick and efficient. He answered some additional questions for me. I chose to wait even though a loaner was available. Very comfortable waiting More

by Tjquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
Nov 21, 2022 -

Lexus of Colorado Springs responded

Thank you for this great feedback! We are thrilled to hear that you had a positive experience with John. Our Lexus of Colorado Springs team is here to help with any of your Lexus needs!

November 13, 2022

Too many changes that are not being communicated to the customer. Have to ask lots questions to understand the service and results of inspections. More

by Bri
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 14, 2022 -

Lexus of Colorado Springs responded

Bri, I apologize for any lack of communication on behalf of my team. We strive to deliver a seamless and professional service experience, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing, please feel free to reach out. Best, Chris Coleman - Service Manager - 719-300-4307

November 12, 2022

The service was get. Billy was helpful. He explained what was wrong and what was fixed. What would be needed for my next next visit. More

by Elagnld23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Moore
Nov 14, 2022 -

Lexus of Colorado Springs responded

Thank you for the great review! We are thrilled to hear that Billy delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

November 12, 2022

The buying experience with Trebor was very smooth, he was friendly and professional. Lack of communication was an issue when Trebor was off and I could not contact or get any information for two days from th More

by camwedge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trebor Alvord
Nov 14, 2022 -

Lexus of Colorado Springs responded

Thank you for the review! We are glad to hear that you found the right vehicle working with us. With regard to the rest of your feedback, we apologize for the lack of communication with regard to your vehicle and will be sure to keep this in mind as we strive to improve. If there is anything more I can do to assist you, please feel free to reach out. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

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