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Lexus of Colorado Springs

Colorado Springs, CO

4.7
348 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 348 reviews

November 18, 2022

John helped with my service appointment. Very quick and efficient. He answered some additional questions for me. I chose to wait even though a loaner was available. Very comfortable waiting More

by Tjquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
Nov 21, 2022 -

Lexus of Colorado Springs responded

Thank you for this great feedback! We are thrilled to hear that you had a positive experience with John. Our Lexus of Colorado Springs team is here to help with any of your Lexus needs!

November 13, 2022

Too many changes that are not being communicated to the customer. Have to ask lots questions to understand the service and results of inspections. More

by Bri
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 14, 2022 -

Lexus of Colorado Springs responded

Bri, I apologize for any lack of communication on behalf of my team. We strive to deliver a seamless and professional service experience, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing, please feel free to reach out. Best, Chris Coleman - Service Manager - 719-300-4307

November 12, 2022

The service was get. Billy was helpful. He explained what was wrong and what was fixed. What would be needed for my next next visit. More

by Elagnld23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Moore
Nov 14, 2022 -

Lexus of Colorado Springs responded

Thank you for the great review! We are thrilled to hear that Billy delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

November 12, 2022

The buying experience with Trebor was very smooth, he was friendly and professional. Lack of communication was an issue when Trebor was off and I could not contact or get any information for two days from th More

by camwedge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trebor Alvord
Nov 14, 2022 -

Lexus of Colorado Springs responded

Thank you for the review! We are glad to hear that you found the right vehicle working with us. With regard to the rest of your feedback, we apologize for the lack of communication with regard to your vehicle and will be sure to keep this in mind as we strive to improve. If there is anything more I can do to assist you, please feel free to reach out. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

November 10, 2022

Helpful and friendly employees. I appreciate getting a loaner when my vehicle is in for routine maintenance More

by LexusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Eric Boozer
Nov 11, 2022 -

Lexus of Colorado Springs responded

It was our pleasure to assist you! Thank you for choosing Lexus of Colorado Springs and for sharing your experience with our team. Drive safely!

November 05, 2022

Dealership seemed to care about customers but took way to long for paper work lady to get to paperwork. More

by Hope Loeffelbein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trebor
Nov 14, 2022 -

Lexus of Colorado Springs responded

Hope, while we are glad to hear that you enjoyed working with our team, we are sorry that your visit took longer than anticipated. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

October 29, 2022

Great service. In on time and out in almost an hour with wash. Very efficient thank you. More

by shanewkindel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison
Oct 31, 2022 -

Lexus of Colorado Springs responded

Shane, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you back again down the road!

October 18, 2022

Great experience! Tim Smith was fantastic and I highly recommend him if you’re looking for either a new or used call. More

by Slmorris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Oct 19, 2022 -

Lexus of Colorado Springs responded

Thank you for the great review! We are so glad to hear that Tom delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

Oct 19, 2022 -

Slmorris responded

I apologize that I had a typo in my review that I failed to catch. It should have been Tom Smith rather than Tim Smith. I have bought 5 cars from (3 new and 2 used) from Tom since 2007 and he has been fantastic each time as well as extremely helpful and cordial throughout those 15 years. He has my highest recommendation possible!

October 13, 2022

Great service Jamison was excellent in explaining what needed to be done and then explaining what was done. It Is hard to find a car dealership with the customer relationship associated with Lexus of Col More

by Pueblo2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison Hollins
Oct 14, 2022 -

Lexus of Colorado Springs responded

Thank you for taking the time to review us! We are thrilled to hear that Jamison delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

October 11, 2022

I felt the service department did an excellent job and my car was returned in a timely manner despite staffing issues. More

by mbpruet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Burns
Oct 12, 2022 -

Lexus of Colorado Springs responded

Thank you for this stellar review of Lexus of Colorado Springs! We appreciate your business and hope to see you again!

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