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Lexus of Cleveland
Cleveland, OH
3,824 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,824 reviews
September 01, 2026
Hi Actually my overall experience was not good except my sales consultant he was the only one I would like to thank him here Sam Ibrahim All other experience was unfortunately very bad Behaving from the sales consultant he was the only one I would like to thank him here Sam Ibrahim All other experience was unfortunately very bad Behaving from the logistics delay from Lexus then anyone I deal with while my sales consultant was on his vacation Even the accounting department starts my first payment after only 20 days from receiving tha car which is very weird I would like to deal with Sam again but in different dealership Thanks More
by gshabrawy
Employees Worked With
September 01, 2026
If you want First Class, Professional, Trustworthy support and guidance when finding and buying your new car, then Katie Knaze is the person you need to call at Lexus of Cleveland on Brookpark Road. support and guidance when finding and buying your new car, then Katie Knaze is the person you need to call at Lexus of Cleveland on Brookpark Road. From the very first meeting, to product knowledge and really listening to my needs, Katie was on top it and made us feel so safe and cared about. You will be so happy if you call Katie at Lexus. Every question I had, Katie answered. Even if she had to follow up she did and never made me feel pressured. I highly recommend Lexus of Cleveland and Katie Knaze. You will leave smiling. More
by Holly F.
September 01, 2026
As we’ve experienced multiple times before…Metro delivers. Michael is a real pro and streamlined the whole process. My wife and I agreed that we will likely never purchase anywhere else. A great te delivers. Michael is a real pro and streamlined the whole process. My wife and I agreed that we will likely never purchase anywhere else. A great team. Keep it up! More
by dmaggiore
September 01, 2026
Lexus of Cleveland is the first class operation. Matt Long is my go to salesperson. He is just a call or a text away for all my needs. Thank you for another smooth experience. Matt Long is my go to salesperson. He is just a call or a text away for all my needs. Thank you for another smooth experience. More
by jlk11153
September 01, 2026
I had a great experience at Lexus of Cleveland. Simon was my sales representative and he was very knowledgeable and helpful. Everyone I came into contact with at the dealership was wonderful. Simon was my sales representative and he was very knowledgeable and helpful. Everyone I came into contact with at the dealership was wonderful. More
by ljglause
Employees Worked With
September 01, 2026
From the moment I walked in, to the time I picked up my TX, I felt zero pressure. My sales rep, Colin, tech guy, finance manager Chris, all took a vested interest and answered all my questions thoroughly. TX, I felt zero pressure. My sales rep, Colin, tech guy, finance manager Chris, all took a vested interest and answered all my questions thoroughly. More
by danette k.
August 31, 2026
Pleasant staff and environment. Simon K was very easy to work with and made the buying process easy, seamless. Simon K was very easy to work with and made the buying process easy, seamless. More
by PPjr
August 31, 2026
We had a great experience. The dealership was friendly , helpful, no pressure, clean , efficient , and fair. The dealership was friendly , helpful, no pressure, clean , efficient , and fair. More
by tstajcar65
August 31, 2026
Everyone on the team was very helpful and made the process seamless. Worked with David in getting my new IS. Highly recommend him for anyone looking to purchase a Lexus. process seamless. Worked with David in getting my new IS. Highly recommend him for anyone looking to purchase a Lexus. More
by Maison Ross
Employees Worked With
August 31, 2026
Simon, was assuring and helpful in my decision to purchase the GX. We test drove several other options until I decided. The hospitality and overall customer service was OUTSTANDING!. purchase the GX. We test drove several other options until I decided. The hospitality and overall customer service was OUTSTANDING!. More
by Kip
Employees Worked With
