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Lexus of Chattanooga - Service Center

Chattanooga, TN

4.4
162 Reviews

162 Reviews of Lexus of Chattanooga - Service Center

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November 08, 2020

John did a great job getting me in and out fast during my service. I definitely will be back to Lexus for all my service needs. More

by Rolltidegreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Lexus of Chattanooga responded

Sir, we appreciate your feedback and love knowing you enjoy it so much. We appreciate your loyalty to Our Service Team, and your kind words. See you again soon!

November 07, 2020

Ryan was courteous and attentive to my wishes regarding my car service. He made sure that everything was taken care of and provided a loaner car for my use. My service was completed in a timely manner and More

by Cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Lexus of Chattanooga responded

Cynthia, we appreciate your feedback and love knowing you enjoy it so much. We appreciate your loyalty to Our Service Team, and your kind words. See you again soon!

October 22, 2020

Great service from Andrea and the Team. Friendly and knowledgeable. Fixed my issue very quickly. The Service Tech guy rode with me to determine the issue I was having and he diagnosed the problem within More

by bhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Lexus of Chattanooga responded

Thank you for leaving us feedback on your most recent visit. Andrea will be pleased to hear your kind words. We look forward to continuing to assist you with your vehicle needs.

October 21, 2020

John Cate in the service department is always able to quickly respond to any issues that come up with my vehicle. I had a concern and he was able to personally have it evaluated within hours. More

by Kent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Lexus of Chattanooga responded

Kent, thank you for leaving us feedback on your most recent visit. John will be pleased to hear your kind words. We look forward to continuing to assist you with your vehicle needs.

October 20, 2020

Great work and excellent customer service. I will definitely be back to have all my vehicles serviced at Lexus of Chattanooga. Everyone wore a mask and I felt safe. More

by Walter J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Bales , Nathan Howard
Oct 20, 2020 -

Lexus of Chattanooga responded

Thank you for your feedback on your experience. Your health and safety, as well as that of our Team is a high priority. We are thrilled to hear your experience was an amazing one. We look forward to assisting you in the future!

October 17, 2020

1st of all thank you Nate from the bottom of my heart for setting up my appointment and welcoming my family ,to the Lexus Chattanooga service Family .The loaner allowed me to continue my busy day,the fue More

by Marvin Scott Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Howard
Oct 19, 2020 -

Lexus of Chattanooga responded

Marvin, we couldn’t be happier that Nate provided you with a great experience. He is a true asset and we are lucky to have her on the (dealer name) team. We hope you are enjoying your new Lexus, please come back to visit anytime!

October 12, 2020

Had a very pleasant experience when Lexus of Chattanooga flushed the transmission of my 2006 Lexus with 170,000 mi. Nate was personable & professional, set up a loaner vehicle, and conveniently communicated More

by Jan
Recommend Dealer
Yes
Employees Worked With
Nathan Howard
Oct 19, 2020 -

Lexus of Chattanooga responded

Nate does a great job serving our customers and is a true asset to the Lexus team. Thank you for the great review!

September 28, 2020

I have been coming here 15 years for service. The best! Easy to work with and dependable. Everyone is friendly and wants to make sure I am being helped. I would probably come here even if I didn't own a Le More

by bkmb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Chattanooga responded

We appreciate your loyalty to Our Team and your trust in our Service Department. Thank you for your feedback and five stars! We look forward to assisting you for the next 15 years!

September 25, 2020

From start to finish, Andrea went above and beyond in providing excellent customer service on recent recall service visit. I would not hesitate to call on this dealership again. More

by rmmcintire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Chattanooga responded

Thank you for the kind words about Andrea. She will be so happy to hear them. We appreciate you trusting us with your service needs, and look forwarding to serving you in the future.

September 23, 2020

Made an appointment with Nate for an oil change and diagnostic of car. He was friendly, professional, and gave me a detailed review of status of car. Drop off was easy, loaner car immediately availab More

by Cindy L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Howard
Sep 23, 2020 -

Lexus of Chattanooga responded

Thank you for your kind words about Nate. We are thrilled to know your time with us was great! Thank you for trusting us with your service needs. We look forward to working with you in the future.

Sep 23, 2020 -

Cindy L responded

Oh my gosh, tell NATE I am sorry for the typo! And Go Duke!

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