Lexus of Chattanooga - Service Center

No wait time, a loner car is ready, Andrea gets me in and out with a smile! 140k miles and I’ve never had to have anything fixed that I didn’t break. Even with high mileage they treat me like I bought my car out with a smile! 140k miles and I’ve never had to have anything fixed that I didn’t break. Even with high mileage they treat me like I bought my car last week. More

Maria took careful notes, wrote down all the information and phone numbers from the insurance on my certified Lexus, made phone calls to see what all was covered while she sent my car to Service to have the and phone numbers from the insurance on my certified Lexus, made phone calls to see what all was covered while she sent my car to Service to have them check over everything to make sure all was working in good condition. She found a recall on my car and asked me about it and I told her that the doorhandles clicked when I open them so she had the servicemen check it out and she arranged for me to have my doorhandles replaced since there’s a recall on them. She worked hard for me & even provided me another Lexus vehicles so that I could go to work for the 4 hours they worked on my car. I was barely there 10 minutes and all of this took place (minus the phone calls to my certified insurance, which Maria worked on while I was gone). Maria is a hard worker and did a great job! More

10k Service was scheduled fast and convenient, however I am not convinced that the tires were rotated the brake dust on the front wheels was the same as when I took it in and I would have expected those whe am not convinced that the tires were rotated the brake dust on the front wheels was the same as when I took it in and I would have expected those wheels to now be on the rear . I’ll reach out to them today. Overall a good expy More

Excellent Service! Ryan Kennedy is courteous, knowledgeable & professional! Very pleased with my services at Lexus of Chattanooga. I service all my cars there, even though they are not Lexus Mf knowledgeable & professional! Very pleased with my services at Lexus of Chattanooga. I service all my cars there, even though they are not Lexus Mfg. More

I was in yesterday for my forty five thousand service appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is alway appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is always prompt, kind, and always has the customer best interest. More

We just picked up our fourth Lexus and are very excited about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal an about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal and was very professional and amazing. We can't thank him enough. Also, Aaron was wonderful in explaining all the new features. Thanks, also, to the rest of the staff that made our experience easy and pleasant. We look forward to many more years of driving a Lexus!! More

Andrea is the most friendly and efficient service tech we have dealt with in quite some time. She is always prepared for service writing on our 2018 Lexus when we arrive from our home in Rome, Georgia. have dealt with in quite some time. She is always prepared for service writing on our 2018 Lexus when we arrive from our home in Rome, Georgia. More

My service was carried out in a very professional manner. The service coordinator was very helpful and courteous he had a loaner vehicle warmed and ready when I arrived. The service coordinator was very helpful and courteous he had a loaner vehicle warmed and ready when I arrived. More

I have great positive experiences consistently with Lexus of Chattanooga when servicing my 2008 350 RX Lexus. Service Advisor John Cate is very professional, knowledgeable, always pleasant, polite, helpful, of Chattanooga when servicing my 2008 350 RX Lexus. Service Advisor John Cate is very professional, knowledgeable, always pleasant, polite, helpful, willing to make sure his clients are completely satisfied with car service and repairs. Past service advisors have been top notch as well. Enjoyed meeting Jennifer Welchel recently when returning loaner, then car payment and retrieval after all car service/additional repairs completed. Lexus Brand is worth the quality investment, a luxury division of Toyota; Toyota and Lexus Automobiles are well known for their excellent reputation, quality, reliability, durability, longevity, safety features, beautifully designed, well engineered cars. Thank you! I am a very satisfied happy Lexus customer and local Chattanooga resident. More

Lexus customer service is awesome and Andrea Mashburn is the best service advisor! I specifically request her when scheduling my service appointments. I hope the GM values her as much as her customers do! the best service advisor! I specifically request her when scheduling my service appointments. I hope the GM values her as much as her customers do! More