Lexus of Chattanooga - Service Center

Amazing Customer Service I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was vis I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was visiting from out of town and needed to get back. John put my information in and I was in the lobby working while I waited. Within no time I was being called that my key had been reprogrammed and I was ready to go. The amount of care and effort that Casey gave to make sure I was at ease and that I should not have the same issue was comforting. John was kind of enough to let me know he would be stepping out but that I was in good hands. This dealer has a solid team and makes the customer feel taken care of. I would definitely recommend them to anyone. More

Super Service!! 70,000 mile service was completed in less time than anticipated. It was great to return to a clean, washed car and know that it would run perfectly! 70,000 mile service was completed in less time than anticipated. It was great to return to a clean, washed car and know that it would run perfectly! More

Going over and above Corey Horne is a valuable asset to Lexus of Chattanooga. Besides their great level of service, Corey takes it even further. He has gone over and above Corey Horne is a valuable asset to Lexus of Chattanooga. Besides their great level of service, Corey takes it even further. He has gone over and above in helping us with a car return, loaner cars and his professionalism. I would leave him 10 stars if I could. Thanks again for all of your help More

Correct headlamp issue Problem was resolved very quickly. Cory took care of us to make sure we had a loaner while the problem was being evaluated to come up with the solutio Problem was resolved very quickly. Cory took care of us to make sure we had a loaner while the problem was being evaluated to come up with the solution. Excellent as always. More

Repair a tire and my 15,000 mile maintance check-up I love Chattanooga Lexus!!! John the service manager was great to work with, as well as Cory. They always take such good care of me. There is NO b I love Chattanooga Lexus!!! John the service manager was great to work with, as well as Cory. They always take such good care of me. There is NO better car experience than Lexus of Chattanooga!!!! More

Always treated with respect Thank you as always for taking such good care of me. I always feel like I'm treated fairly and never taken advantage of. Being a single female and n Thank you as always for taking such good care of me. I always feel like I'm treated fairly and never taken advantage of. Being a single female and not knowing much about cars I depend on my Lexus dealership to be honest with me and I couldn't be happier with my decision to not only purchase my beautiful car but to have bought it from Lexus of Chattanooga. More

36 / 48 month maintenance Cory did an outstanding job of scheduling my appointment and seeing that the work was completed while I waited. From what I can tell, the work I requ Cory did an outstanding job of scheduling my appointment and seeing that the work was completed while I waited. From what I can tell, the work I requested was done correctly and the cost was as estimated. More

Always great service Always fast and courteous service . Even though it is pricey, I prefer to bring my car to the dealership because of the great service department Always fast and courteous service . Even though it is pricey, I prefer to bring my car to the dealership because of the great service department More

Excellent Service Department My RX350 had its 20k service with no problems, no surprises and it was ready to go when expected. The service team is professional and courteous. My RX350 had its 20k service with no problems, no surprises and it was ready to go when expected. The service team is professional and courteous. More