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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,121 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,121 reviews

July 21, 2024

Fantastic experience with an out of state / online transaction for the most part. Shopping around and given the runaround about pricing on the specific vehicle - they hit it out of the park. Contacted More

by camaroguy72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re thrilled to hear that your out-of-state and online transaction went so smoothly and that Madison and Marc were able to provide you with exactly what you needed. It’s wonderful to know that their efforts made the travel worthwhile and that you had a top-notch experience with us. We truly appreciate your kind words and look forward to assisting you in the future. Thanks for choosing us!

July 18, 2024

For over 9 years Fred Fortson, Sales Manager Adviser has sold us 6 Lexus vehicles including our most recent purchase today, the 2024 Lexus GX550. Building a long term relationship, not only on trust and in More

by Saraavakian23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Lexus of Chattanooga responded

Thank you so much for your heartfelt review! We’re truly grateful for your continued trust and loyalty over the years. It’s wonderful to hear that Fred Fortson has not only met your expectations but also built a lasting friendship through his dedication and integrity. We’re delighted to know that your experience with Fred and the 2024 Lexus GX550 was exceptional. Your support means the world to us, and we look forward to serving you for many more years to come. Thank you for choosing Lexus of Chattanooga!

July 18, 2024

Andrea has been my service advisor for almost ten years! You want to be able to have that direct relationship with someone consistent who knows your vehicle better than you! Andrea has always been super n More

by Saraavakian23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Andrea has provided you with exceptional service and consistency over the years. Building a long-term relationship with a knowledgeable and friendly advisor is so important, and we’re glad Andrea has been that reliable partner for you. Your recommendation means a lot to us, and we appreciate your continued trust in Andrea and Lexus of Chattanooga. If you need anything else, we’re here to help!

July 16, 2024

We had a great experience at this dealership. Fred was our salesperson and he kept in touch with us about our vehicle. He made the whole buying process smooth. It was a pleasure working with him. More

by Amy Mayben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your positive experience with us at Lexus of Chattanooga! We're delighted to hear that Fred provided you with exceptional service and made the buying process smooth and enjoyable. Customer satisfaction is our top priority, and we're thrilled that you found your experience with Fred to be worth the drive from Huntsville, Alabama. We truly appreciate your kind words and your recommendation. It was a pleasure working with you, and we look forward to assisting you again in the future when you're ready for your next vehicle purchase.

July 12, 2024

I had a very good experience buying my car. Transaction was easy and I didn’t feel pressured while I was looking at vehicles. More

by Stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're thrilled to hear that your car-buying transaction was easy and that you felt comfortable without any pressure while browsing our vehicles. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

July 12, 2024

Had a flat tire today n called my salesperson Ralph Paty. Within the hour, they had me up and running. They continue to exceed expectation at every opportunity… More

by whiteybk
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your recent experience with us at Lexus of Chattanooga! We're thrilled to hear that Ralph Paty and our team were able to swiftly assist you with your flat tire and ensure you were back on the road promptly. Exceeding your expectations is what we strive for, and we're delighted to have delivered that for you. If there's anything more we can do for you, please feel free to reach out. Thank you once again for choosing Lexus of Chattanooga. We look forward to serving you again in the future.

July 11, 2024

DeCoda Williams was great to work with. We ended up purchasing a different type of car, but he had us coming back and inquiring about the automobile. I felt comfortable working with him and More

by donna.eskut
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
DeCoda Williams
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're delighted to hear that DeCoda Williams provided you with excellent service and made you feel comfortable throughout your car-buying process at Lexus of Chattanooga. Customer satisfaction is our priority, and we're glad that DeCoda had you returning and interested in our vehicles. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

July 10, 2024

This was my first time utilizing your service department at your new dealership. HORRIBLE !! Who’s dumb xxx idea was it to dump all the service writers in one large room with all the noise, distraction, a More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Halterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your feedback about your recent visit to our service department. We apologize for the inconvenience you experienced due to the noise and layout of our new service area. With the growing number of customers needing vehicle service, we had to expand the space for our team to work more efficiently and accommodate everyone. Building a brand new Lexus store was a significant and expensive endeavor, aimed at providing better service and convenience for our valued customers. We're glad to know that your service advisor provided excellent assistance despite the challenges. Please know that we take your comments seriously and will consider them as we look for ways to improve our service environment. We appreciate your input and hope to provide you with a better experience in the future. If there's anything more we can do to address your concerns, please don't hesitate to reach out to us directly.

July 06, 2024

A great experience! The dealership made me feel like l was the only and most important customer even tho there were other customers there. The staff very friendly, knowl More

by Angelenaipad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you felt like the most important customer and that our staff at Lexus of Chattanooga went above and beyond to ensure your comfort and satisfaction. Providing a friendly and welcoming atmosphere is a priority for us, and we're delighted that every interaction left a positive impression. We're also glad to hear that Fred Fortson provided exceptional service and helped you find the perfect sports car to celebrate your milestone birthday. Building lasting relationships with our customers is important to us, and we're honored to have earned your recommendation and your friendship. If there's anything else we can do for you, please don't hesitate to reach out. Congratulations on your new car, and we look forward to serving you again in the future!

July 01, 2024

Fred is very friendly, very helpful and knowledgeable. He did an excellent job helping me to choose a right vehicle. Thanks. More

by lucyhan
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your glowing 5-star review! We're thrilled to hear that Fred was friendly, helpful, and knowledgeable, and that he did an excellent job assisting you in choosing the right vehicle at Lexus of Chattanooga. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

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