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Lexus of Chattanooga

Chattanooga, TN

4.9
1,150 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,150 reviews

September 23, 2020

Fred was outstanding. He fought for the deal I needed. Contacted me consistently during the process. Had everything ready when we arrived to finish the deal. He's as good as they get. Don't hesitate to ca More

by adamau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Chattanooga responded

Adam, thank you for your kind words about Fred and your experience with us. We appreciate your trust in us, and the brand. Thank you for the opportunity to earn your business. We look forward to assisting you in the future.

September 21, 2020

I have purchased 5 vehicles from this dealership and wouldn't buy a car anywhere else! I have never felt pressure to buy and the service department is top notch! More

by Donna Carboni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Chattanooga responded

Donna, we greatly appreciate your loyalty to our brand, and to our team here. We have enjoyed having you and being able to make each experience with us memorable. We look forward to helping you in the future!

September 19, 2020

This was my first time dealing with Lexus of Chattanooga. I was fortunate to get Nate in the service department on the phone. I live in the Atlanta area. My daughters car was in Summerville , G More

by JKF1207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Howard
Sep 28, 2020 -

Lexus of Chattanooga responded

We appreciate your feedback on your experience with us! We are proud to hear that Nate was able to give you the assistance you needed and expected. We hope that next time you visit us it will be under better circumstances.

September 16, 2020

Ralph once again did a fantastic job taking care of everything! He is the best at what he does. Nobody better. Thanks so much Ralph More

by rmay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leighann Morgan
Sep 28, 2020 -

Lexus of Chattanooga responded

Thank you for your kind words. Welcome to the Lexus of Chattanooga Family!

September 12, 2020

I have used Lexus for years and requested Fred Fortson for this buy. He talked with me earlier this year and comes across as ethical. More

by jhw35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Chattanooga responded

We appreciate your feedback and kind words about Fred! We are happy he was able to give you a 5 star worthy experience! Welcome to the Lexus of Chattanooga Family!

September 11, 2020

Sometimes a perfect rating is not good enough. My experience with Lexus of Chattanooga was one of those times. The service, sales, and technology support staff have consistently EXCEEDED expectat More

by David R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Howard (Service Advisor)
Sep 14, 2020 -

Lexus of Chattanooga responded

Dave, we are highly appreciative of your feedback. Our Team is proud to have exceeded in every department you needed. Thank you for giving us the opportunity to work with you on your needs. Welcome to the Lexus of Chattanooga Family!

September 10, 2020

This was the first time I have bought a car completely on my own ... my husband passed away 2 years ago. Ralph Paty, my salesman was so kind! He answered my questions honestly and thoroughly! It took me a More

by jgunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron was very thorough in my orientation to my car?? And very patient !!!
Sep 14, 2020 -

Lexus of Chattanooga responded

Ma'am, we appreciate your kind words and 5 stars. We are glad that with the circumstances that Ralph provided you with a smooth, comfortable experience. We would like to welcome you to the Lexus of Chattanooga Family. Thank you for trusting us with your vehicle needs!

September 09, 2020

What a great experience! No pressure, just great customer service. They were gracious in setting up the programming before we left. Highly recommend Lexus of Chattanooga. More

by Charsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
Sep 14, 2020 -

Lexus of Chattanooga responded

Charsie, We greatly appreciate your feedback and would like to official welcome you to the Lexus of Chattanooga Family. We are proud to have you!

September 07, 2020

Appreciate his patience & ability to secure what we wanted. Easygoing demeanor which put us at ease as well. Drove a fairly long distance for this sale & would be happy to purchase from this dealership More

by Janetn0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Sep 08, 2020 -

Lexus of Chattanooga responded

Janet, thank you for your kind review! Marc is thrilled to know he made it simple and efficient for you. We look forward to assisting you with any future needs!

September 07, 2020

Lexus of Chattanooga is an excellent place to trade cars. There is no pressure to trade. Facts are presented, questions are answered, and concerns are addressed. This is the most satisfying experience we' More

by erniep1712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron. He patiently went through the car's features, and explained the purpose and operation of each one.
Sep 08, 2020 -

Lexus of Chattanooga responded

Ernie, we are appreciative of your kind words and wonderful review. We are thrilled to know that your experience was an exceptional one. Welcome to the Lexus of Chattanooga Family!

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