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Lexus of Chattanooga

Chattanooga, TN

4.9
1,098 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,098 reviews

September 04, 2020

Working with Ralph Paty at Lexus of Chattanooga was one of the best customer experiences my wife and i have had buying a new vehicle. You now have a customer for life. First Class Salesperson ! First Cla More

by hmckelvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Chattanooga responded

We couldn’t be happier that Ralph provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Lexus team. We hope you are enjoying your new Lexus, please come back to visit anytime!

Sep 04, 2020 -

hmckelvey responded

Thank you - we certainly will

September 04, 2020

I have been a sales rep for over 35 years. Bought many SUV’s during those years to work out of . My new Lexus / RX350 purchase was BY FAR the Easiest and less stressful purchase I have ever made in 35 yea More

by Vicky.mckelvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AARON TECH REP AND LEAH / FINANCIALS, Cassie Ball
Sep 04, 2020 -

Lexus of Chattanooga responded

On behalf us all of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ralph and Aaron. We will be sharing your feedback amongst our team. Enjoy your new Lexus RX350 and please come visit us again soon!

September 03, 2020

Lexus Chattanooga is a great dealer. Second Lexus from Fred. Always good sales and service. Andrea in service department is great to work with as well. More

by Mike M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Chattanooga responded

We couldn’t be happier that Fred provided you with a great car buying experience. Fred is a true asset and we are lucky to have him on the Lexus of Chattanooga team. We hope you are enjoying your new Lexus, please come back to visit anytime!

September 01, 2020

This was our first time leasing a car and Fred made the process quick and easy and was fair and pleasant to work with. We would not hesitate to do so again in the future! More

by ehm419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Lexus of Chattanooga responded

We are thankful for your feedback. Thank you for choosing us & we look forward to working with you again in the future.

August 29, 2020

The most professional car buying experience I’ve ever been involved in!! Fred Fortson was straightforward which made me feel very comfortable. I also really appreciated the Sales Manger meeting me at the More

by john.tighe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Normand
Sep 03, 2020 -

Lexus of Chattanooga responded

John, Thank you for your feedback. We appreciate the kind words. You were a pleasure & we look forward to serving you in the future.

August 27, 2020

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicl More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Howard
Sep 03, 2020 -

Lexus of Chattanooga responded

Matt, thank you for your feedback. Andrea will be pleased to hear your kind words. Thank you for trusting our team with your service needs.

August 26, 2020

Never was buying a car so good. Mr. Paty and the other two people who had interactions with me were awesome. No pressure. Just a great purchasing experience! More

by Weowens20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Normand
Sep 03, 2020 -

Lexus of Chattanooga responded

We are ecstatic to hear about your experience. We strive to create amazing memories for our customers & we are happy to know that you received that. Thank you for choosing Lexus of Chattanooga!

August 25, 2020

I could not have asked for a better experience at Lexus of Chattanooga. Marc Bales was may sales advisor and did a wonderful job making sure my first car buying experience went smoothly. He was very welcom More

by Nkmarotta15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Sep 03, 2020 -

Lexus of Chattanooga responded

We are thrilled to hear about your experience with our team. Thank you for choosing Lexus of Chattanooga for your first buying experience. We look forwarding to working with you on the next one too!

August 25, 2020

Andrea was very professional in my dealings with her. Had an appt for a recall on my SC430. Will be calling her for future service More

by jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 25, 2020 -

Lexus of Chattanooga responded

Thank you so much for taking the time to leave us this amazing review. We will be sure to let Andrea know about your kind words.

August 25, 2020

Brought our vehicle in for a service recall appointment. The staff was very courteous and attentive. We especially appreciated Andrea Mashburn!! Tom met us at drop off and was very friendly. We enjoyed ou More

by Dr. O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom (at drop off)
Sep 03, 2020 -

Lexus of Chattanooga responded

We appreciate your feedback. Thank you for trusting us with your service needs. We look forward to serving you in the future.

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