Lexus of Chattanooga

This was my first time dealing with Lexus of Chattanooga. I was fortunate to get Nate in the service department on the phone. I live in the Atlanta area. My daughters car was in Summerville , G Chattanooga. I was fortunate to get Nate in the service department on the phone. I live in the Atlanta area. My daughters car was in Summerville , Georgia. with a missing key. Nate listened to my dilemma and said he would do all he could to help. I had the car towed to him to program the valet key. He kept me and my daughter informed on the process and cost involved. I received a call from Nate after the weekend and he called and asked me if he could search the car just in case it was in there somewhere. I gave him that permission.he took it upon himself to go search the car for the key instead of asking a tech or valet. He found it under the drivers seat by the console and called me and my daughter with the news. we were thankful and relieved. I asked him the cost to still program the valet key , he advised me and said it would be done that day. Nate went beyond the call of duty and proved there are still good and honest people in the automotive service business. I would and will recommend your dealer for sales or service and tell them to ask for Nate for service . More

Ralph once again did a fantastic job taking care of everything! He is the best at what he does. Nobody better. Thanks so much Ralph everything! He is the best at what he does. Nobody better. Thanks so much Ralph More

I have used Lexus for years and requested Fred Fortson for this buy. He talked with me earlier this year and comes across as ethical. for this buy. He talked with me earlier this year and comes across as ethical. More

Sometimes a perfect rating is not good enough. My experience with Lexus of Chattanooga was one of those times. The service, sales, and technology support staff have consistently EXCEEDED expectat experience with Lexus of Chattanooga was one of those times. The service, sales, and technology support staff have consistently EXCEEDED expectations. My special thanks to Marc Bales in Sales, Nathan Howard in the Service Department, and Aaron Schreiner who is a VERY patient Technology Specialist. Dave Marietta, GA PS The 100 mile drive from Marietta to Chattanooga was more than worth it for the friendly, helpful service More

This was the first time I have bought a car completely on my own ... my husband passed away 2 years ago. Ralph Paty, my salesman was so kind! He answered my questions honestly and thoroughly! It took me a my own ... my husband passed away 2 years ago. Ralph Paty, my salesman was so kind! He answered my questions honestly and thoroughly! It took me about 4 months to commit to the sale and Ralph was so patient and not pushy at all !!! More

What a great experience! No pressure, just great customer service. They were gracious in setting up the programming before we left. Highly recommend Lexus of Chattanooga. service. They were gracious in setting up the programming before we left. Highly recommend Lexus of Chattanooga. More

Lexus of Chattanooga is an excellent place to trade cars. There is no pressure to trade. Facts are presented, questions are answered, and concerns are addressed. This is the most satisfying experience we' There is no pressure to trade. Facts are presented, questions are answered, and concerns are addressed. This is the most satisfying experience we've ever had when trading cars. More

Appreciate his patience & ability to secure what we wanted. Easygoing demeanor which put us at ease as well. Drove a fairly long distance for this sale & would be happy to purchase from this dealership wanted. Easygoing demeanor which put us at ease as well. Drove a fairly long distance for this sale & would be happy to purchase from this dealership/Marc again. Thank you for making our experience a positive one! More

When it came time to replace our old Lexus RX330 with a new RX350 I contacted several dealerships in the region. Marc Bales was by far the best sales rep to deal with, he listened to the features we wanted new RX350 I contacted several dealerships in the region. Marc Bales was by far the best sales rep to deal with, he listened to the features we wanted on our new RX and was very responsive throughout the process. We got a great deal and traded in our old RX330. It was well worth the 2+ hour drive to Lexus of Chattanooga. All the staff were excellent and a great experience overall, thanks Marc! More

Andrea took care of everything we needed and she is always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the schedule always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the scheduled service. More