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Lexus of Chattanooga

Chattanooga, TN

4.9
1,038 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,038 reviews

June 27, 2020

Everyone was extremely helpful and courteous. Marc was very responsive to my requests and really worked hard to find a vehicle that fit my needs! I highly recommend Lexus of Chattanooga! More

by Stacia
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Chattanooga responded

We are happy to hear your experience was one for the books! Fred is thrilled to hear your kind words. Welcome to the Lexus of Chattanooga Family & Congratulations on your new ride!

June 27, 2020

Nice service, fast. Answer all my question. He taking his time go over everything. I will recommend everyone who I know to go the him to get cars. More

by tonglin231
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Chattanooga responded

Congratulations on your new Lexus! Thank you for choosing us for your vehicle needs. Fred appreciates your kind words and sweet review!

June 27, 2020

Really good service. He is a great guy, he went over very bit of information little by little. I will recommend him to anyone who is wanting to buy a Lexus. More

by Preet
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Chattanooga responded

Thank you for choosing Lexus of Chattanooga for your vehicle needs. We appreciate your kind words and 5 stars!

June 24, 2020

Fred was courteous, kind, very helpful, and easy to work with. He made purchasing the vehicle enjoyable. I will refer everyone to Fred for their next Lexus More

by djstevens0216
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Thank you for your sweet words about Fred. He is happy to hear them. We appreciate your 5 star review!

June 23, 2020

Great buying experience. Fred made our car shopping experience very pleasant. He was quick to meet us in the lot, and was able to answers all our questions. He was very patie More

by browns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Teague
Jul 23, 2020 -

Lexus of Chattanooga responded

We appreciate you taking the time to leave us such awesome feedback! Our Team works hard to create exceptional experience for each client. We are thrilled to hear your experience was 5 star worthy. thank you for your continued support, and we look forward to working with you all in the future!

June 23, 2020

This was the easiest most pleasant car buying experience we have had. Marc was great and we will be back to purchase another from him in the near future! More

by Cmix
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Thank you for your rewarding feedback, Marc is glad to know he made your experience enjoyable. Our Team appreciates your 5 star review!

June 22, 2020

Absolutely wonderful staff at Lexus. Glad we chose to get her first car from here. Highly recommend Lexus and Capital Toyota anyone looking for a car new or used. Never a disappointment. Thank you Marc Bales More

by Kellihanson
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Kelli, thank you for trusting us to assist with such an important milestone. This will be an event she will not soon forget. Our Team is ecstatic that we were able to deliver an exceptional experience for your family. We appreciate your continued support & look forward to working with you all again in the future!

June 19, 2020

Lexus of Chattanooga committed fraud and is dishonest. We agreed to purchase a 2018 GX for $35,300 (asking price was $35,950). We put down our deposit and stopped shopping for other GXs. We were ready to pic More

by christran02
Recommend Dealer
No
Employees Worked With
Ed Emerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Gray
Jun 30, 2020 -

Lexus of Chattanooga responded

First of all I would like to apologize on behalf of the dealership for the entire situation. It is never our intention to mislead or compromise our integrity with our customer. Yes, there was a mistake and confusion regarding the desired vehicle that was inquired about. The vehicle photos that were emailed were of a 2016 Lexus GX460 that happened to be the same exterior and interior color of the 2018 Lexus GX460 which was not at our facility at the time due to the fact that it was purchased out of state and was awaiting transportation to the store. When we purchase a vehicle, it is immediately stocked in and posted to our website with a message stating "Coming Soon" with no picture. Our Sales Associate was under the assumption that the inquiry was on the 2016 which was the only white with black interior GX on our lot. That's the pictures that were emailed and the price that was given was on that vehicle as well. We certainly understand your being upset and once again, it was confusion between two identical vehicles with exception of year modal and miles in which we sincerely apologize for. Per our conversation on the phone, we are willing to sell you any vehicle that we have in stock for cost in an attempt to regain your confidence.

June 18, 2020

Had excellent service as always. It was time for my NX 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting More

by littlesgtmaj
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

We appreciate you trusting in and choosing our Service Department for your needs. Our Team is happy to hear your experience was amazing. Ryan appreciates your kind words and your 5 star review!

June 16, 2020

Ralph made our new car purchasing experience go smoothly! He was pleasant and fun to work with. I would absolutely recommend him and Lexus of Chattanooga to friends and family. More

by jenn
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

We thank you for your feedback. Ralph appreciates your kind words and your review! Welcome to the Lexus of Chattanooga Family, we are happy to have you all!

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