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Lexus of Chattanooga

Chattanooga, TN

4.9
1,042 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,042 reviews

August 19, 2020

World class service. Marc was helpful friendship and very nice to work with. He was responsive and followed up as promised. Will do business with him every time I’m looking for a car! Thank Marc love the car More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Lexus of Chattanooga responded

Thank You Ashley for the great review and Marc is definitely a world-class salesperson. We look forward to serving you for many years to come!

August 16, 2020

Marc Bales was a fantastic sales person to work with. He gave us absolutely no pressure and helped us navigate the best options for purchasing our new Lexus vehicle. More

by New Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

On behalf us all of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about Marc and our dealership! We are thrilled that you enjoyed your experience with Marc. We will be sharing your feedback amongst our team.

August 13, 2020

Fred Fortson is so amazing,best person to deal with,he is so accommodating,very nice and professional,a good adviser,done in 20 minutes. More

by majeedsaaka32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

Congratulations on your new Lexus! Thank you for taking the time to write about your experience. It is wonderful to hear that Fred was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

August 12, 2020

Best service anywhere and I do mean ANYWHERE! Andrea was the best service representative. I buy Lexus for two reasons. Quality and Service. Never disappointed. More

by David Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Lexus of Chattanooga. We will let Andrea know about your kind words.

August 08, 2020

Happy customer I had saved for my dream car for along time and wanted a Lexus RX 350 for even longer before I was in a position to even start saving. I had a very de More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
Aug 17, 2020 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Larry Holder. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Lexus RX350 and Larry will be thrilled to hear your feedback!

August 08, 2020

Excellent and efficient service! Fred is absolutely wonderful to work with and made sure everything was taken care of before I came down to the dealership. Already looking forward to returning for my More

by lucas098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

Lucas, thanks for leaving us such a wonderful review. We are thrilled that you loved working with Fred; our staff will definitely be happy to read what you wrote. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

August 08, 2020

We had a great experience at Lexus of Chattanooga. Fred Fortson earned our business. I would highly recommend him to you if you are interested in a Lexus. More

by john.barber
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

Thanks for sharing your rating with us and the community. We will be sure and let Fred know.

August 07, 2020

Ryan Kennedy is the best! I just bought my third Lexus. I stay with Lexus of Chattanooga because of the excellent service department Ryan always takes great care of me. More

by Suzanne
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

We are so grateful for your kind words. Thanks for sharing your review with us and the community. We will make sure Ryan knows about the great review.

August 05, 2020

Andrea provides excellent service! From checking in to completion, she makes sure you are comfortable!! A great asset to Lexus of Chattanooga!!! I’ll always request Andrea!!!! More

by RNwoman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 17, 2020 -

Lexus of Chattanooga responded

Thank you so much for your great review. Andrea truly is an asset to the Lexus of Chattanooga team!

August 04, 2020

Fred is absolutely the BEST!! He is awesome at customer service as he is quick too respond and answer all questions and strives to satisfy! I highly recommend Fred Fortson!! More

by Ldelius
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Chattanooga responded

Hearing that you had a great experience with Fred is great news. Fred's customers love working with him! Your recommendation means a lot to us. Thank you for choosing Lexus of Chattanooga, we wish you many happy miles in your new Lexus. We look forward to serving you for many years to come!

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