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Lexus of Chattanooga

Chattanooga, TN

4.9
1,043 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,043 reviews

September 09, 2020

What a great experience! No pressure, just great customer service. They were gracious in setting up the programming before we left. Highly recommend Lexus of Chattanooga. More

by Charsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
Sep 14, 2020 -

Lexus of Chattanooga responded

Charsie, We greatly appreciate your feedback and would like to official welcome you to the Lexus of Chattanooga Family. We are proud to have you!

September 07, 2020

Lexus of Chattanooga is an excellent place to trade cars. There is no pressure to trade. Facts are presented, questions are answered, and concerns are addressed. This is the most satisfying experience we' More

by erniep1712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron. He patiently went through the car's features, and explained the purpose and operation of each one.
Sep 08, 2020 -

Lexus of Chattanooga responded

Ernie, we are appreciative of your kind words and wonderful review. We are thrilled to know that your experience was an exceptional one. Welcome to the Lexus of Chattanooga Family!

September 07, 2020

Appreciate his patience & ability to secure what we wanted. Easygoing demeanor which put us at ease as well. Drove a fairly long distance for this sale & would be happy to purchase from this dealership More

by Janetn0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Sep 08, 2020 -

Lexus of Chattanooga responded

Janet, thank you for your kind review! Marc is thrilled to know he made it simple and efficient for you. We look forward to assisting you with any future needs!

September 06, 2020

When it came time to replace our old Lexus RX330 with a new RX350 I contacted several dealerships in the region. Marc Bales was by far the best sales rep to deal with, he listened to the features we wanted More

by davidnelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Chattanooga responded

David, we appreciate your great review! Thank you for the kind words about Marc as well. We are thrilled to know that your experience was a 5 star worthy one, and we look forward to working with you next time!

September 04, 2020

Andrea took care of everything we needed and she is always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the schedule More

by Mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Chattanooga responded

Mickey, we are thrilled to hear that your experience was a 5 star worthy one! Andrea is pleased to hear your kind words. We appreciate you trusting us with your service needs.

September 04, 2020

I have been a sales rep for over 35 years. Bought many SUV’s during those years to work out of . My new Lexus / RX350 purchase was BY FAR the Easiest and less stressful purchase I have ever made in 35 yea More

by Vicky.mckelvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AARON TECH REP AND LEAH / FINANCIALS, Cassie Ball
Sep 04, 2020 -

Lexus of Chattanooga responded

On behalf us all of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ralph and Aaron. We will be sharing your feedback amongst our team. Enjoy your new Lexus RX350 and please come visit us again soon!

September 04, 2020

Working with Ralph Paty at Lexus of Chattanooga was one of the best customer experiences my wife and i have had buying a new vehicle. You now have a customer for life. First Class Salesperson ! First Cla More

by hmckelvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Chattanooga responded

We couldn’t be happier that Ralph provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Lexus team. We hope you are enjoying your new Lexus, please come back to visit anytime!

Sep 04, 2020 -

hmckelvey responded

Thank you - we certainly will

September 03, 2020

Lexus Chattanooga is a great dealer. Second Lexus from Fred. Always good sales and service. Andrea in service department is great to work with as well. More

by Mike M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Chattanooga responded

We couldn’t be happier that Fred provided you with a great car buying experience. Fred is a true asset and we are lucky to have him on the Lexus of Chattanooga team. We hope you are enjoying your new Lexus, please come back to visit anytime!

September 01, 2020

This was our first time leasing a car and Fred made the process quick and easy and was fair and pleasant to work with. We would not hesitate to do so again in the future! More

by ehm419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Lexus of Chattanooga responded

We are thankful for your feedback. Thank you for choosing us & we look forward to working with you again in the future.

August 29, 2020

The most professional car buying experience I’ve ever been involved in!! Fred Fortson was straightforward which made me feel very comfortable. I also really appreciated the Sales Manger meeting me at the More

by john.tighe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Normand
Sep 03, 2020 -

Lexus of Chattanooga responded

John, Thank you for your feedback. We appreciate the kind words. You were a pleasure & we look forward to serving you in the future.

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