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Lexus of Chattanooga

Chattanooga, TN

4.9
1,121 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,121 reviews

September 27, 2024

I had The Best experience at Lexus of Chattanooga. Ralph Paty is amazing and took great care of me in my search for a new car. He was patient, no nonsense and made buying a car so easy. Ed Emerson, More

by katsabourin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Emerson
Oct 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your amazing feedback! We’re thrilled to hear that you had the best experience at Lexus of Chattanooga with Ralph and Ed. It’s wonderful to know that Ralph's patience and straightforward approach made your car-buying journey so easy, and we’re glad Ed was able to secure the best trade-in for you. Your satisfaction means the world to us, and we’re so happy that you’re loving your new Lexus! Thank you for trusting us, and we can’t wait to see you again!

September 25, 2024

I live just outside of Knoxville. After seeing the limited selection in Knoxville I drove to Chattanooga. Working with Fred Fortson was a great experience! Found the car we were looki More

by c_cheatwood2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re so glad you made the trip from Knoxville to visit us at Lexus of Chattanooga. It’s wonderful to hear that working with Fred and Justin made your buying experience friendly and straightforward. We’re thrilled that you found the car you were looking for and appreciate your kind words. Thank you for trusting us with your vehicle purchase, and we look forward to serving you again in the future!

September 23, 2024

Alex was awesome. He went above and beyond to ensure my GX was handled well and completely ready for our upcoming trip. I would highly recommend him to anyone needing More

by Pennina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback, Pennina! We're thrilled to hear that Alex provided you with exceptional service and went above and beyond to prepare your GX for your upcoming trip. Your recommendation means a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Lexus of Chattanooga! Safe travels!

September 20, 2024

Five stars are simply not enough to describe the exceptional service provided by the artist salesman at Lexus of Chattanooga. From start to finish, he went above and beyond, delivering top-notch car More

by crews.cloudmail
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for your incredible review! We are beyond thrilled to hear about your exceptional experience with our team at Lexus of Chattanooga. It’s especially wonderful to know that your salesman’s dedication, attention to detail, and passion made such a lasting impression. We believe that outstanding customer service makes all the difference, and it’s clear your experience reflected that. Your kind words about him being a “shining example” truly warm our hearts, and we’re honored to have him as part of our team. Thank you for your high recommendation—it means the world to us! If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

September 18, 2024

The dealership had someone pick up my car and return it when the repair was finished. I loved that since I am a senior citizen. I wanted the Fall Road Trip Special event. I also asked that they clear up my More

by Deltagirl2
Recommend Dealer
Yes
Employees Worked With
Josh Halterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re delighted to hear how much you appreciated our pickup and return service—especially since we know how important convenience is for our valued customers like yourself. It’s fantastic that the Fall Road Trip Special and headlight cleaning exceeded your expectations, and we’re glad Josh and our team made the whole process seamless and friendly. Your kind words mean the world to us, and we’re honored to have earned your trust. If you ever need anything in the future, please don’t hesitate to reach out!

September 17, 2024

Very fast and efficient-follow up service is the best and the service dept is always friendly and accommodating More

by doverchris2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing fast, efficient service and friendly, accommodating care is always our top priority at Lexus of Chattanooga. We’re glad our follow-up stood out to you, and we can’t wait to welcome you back next time. If there’s anything else we can do for you, don’t hesitate to reach out! Safe travels and thank you again for choosing us.

September 14, 2024

Michael Platt, as well as the rest of the team at Lexus of Chattanooga, made my car buying experience fun & easy. I reached out to this dealership a month ago; I have been impressed with every interaction More

by Slhover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allie McKamey
Sep 16, 2024 -

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Michael Platt and the rest of our team made your car buying experience enjoyable and easy. It’s fantastic to know that Michael’s knowledge, thoroughness, and kindness made such a positive impact. We’re delighted that you LOVE your RX350 and are willing to make the trip to Lexus of Chattanooga for service. Your recommendation means the world to us! If you need anything in the future, don’t hesitate to reach out. Enjoy every drive in your new vehicle!

September 13, 2024

Ryan Kennedy has been my contact for servicing my 2005 and 2016 Lexus RX 350 for a number of years. He is an exceptional asset to the Chattanooga Lexus dealership in every respect. It has been a pleasur More

by Gail.h.cassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Ryan Kennedy has consistently provided exceptional service for your 2005 and 2016 Lexus RX 350. It’s wonderful to know that both he and our Service Department staff have made your experience a pleasure. We truly appreciate your loyalty as a Lexus owner since 1997 and are grateful for your continued trust in us. If you ever need anything, we’re always here to help. Thank you for being a valued part of the Lexus of Chattanooga family!

September 12, 2024

Everyone is polite and very willing to help with even the silliest questions. The fact that they have someone to handle every aspect of your car. And will be there to support you and help you. I would buy f More

by clpg91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re so glad to hear that our team’s politeness and willingness to assist with every question, no matter how small, made a positive impression. It’s great to know that you appreciate having dedicated support for every aspect of your car. We’d be thrilled to help you again in the future. Thank you for considering us for your next purchase, and if you need anything else, don’t hesitate to reach out!

September 07, 2024

Working with this dealership was the most enjoyable dealership I’ve ever worked with on purchasing A vehicle. The entire staff from the sales team to the finance department to the managers nothing but More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah with finance dept. fantastic
Sep 10, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We are beyond thrilled to hear that you and your wife had such an enjoyable experience with us here at Lexus of Chattanooga. It truly means the world to us that you traveled 250 miles to work with our team, and we’re honored to have earned your trust. Our entire staff, from sales to finance and management, strives to make every experience as welcoming and seamless as possible, and it’s wonderful to hear that came through during your visit. We can’t wait to welcome you both back for future purchases! Safe travels, and thank you again for choosing us!

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