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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

July 12, 2024

I had a very good experience buying my car. Transaction was easy and I didn’t feel pressured while I was looking at vehicles. More

by Stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're thrilled to hear that your car-buying transaction was easy and that you felt comfortable without any pressure while browsing our vehicles. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

July 12, 2024

Had a flat tire today n called my salesperson Ralph Paty. Within the hour, they had me up and running. They continue to exceed expectation at every opportunity… More

by whiteybk
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your recent experience with us at Lexus of Chattanooga! We're thrilled to hear that Ralph Paty and our team were able to swiftly assist you with your flat tire and ensure you were back on the road promptly. Exceeding your expectations is what we strive for, and we're delighted to have delivered that for you. If there's anything more we can do for you, please feel free to reach out. Thank you once again for choosing Lexus of Chattanooga. We look forward to serving you again in the future.

July 11, 2024

DeCoda Williams was great to work with. We ended up purchasing a different type of car, but he had us coming back and inquiring about the automobile. I felt comfortable working with him and More

by donna.eskut
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
DeCoda Williams
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're delighted to hear that DeCoda Williams provided you with excellent service and made you feel comfortable throughout your car-buying process at Lexus of Chattanooga. Customer satisfaction is our priority, and we're glad that DeCoda had you returning and interested in our vehicles. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

July 10, 2024

This was my first time utilizing your service department at your new dealership. HORRIBLE !! Who’s dumb xxx idea was it to dump all the service writers in one large room with all the noise, distraction, a More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Halterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your feedback about your recent visit to our service department. We apologize for the inconvenience you experienced due to the noise and layout of our new service area. With the growing number of customers needing vehicle service, we had to expand the space for our team to work more efficiently and accommodate everyone. Building a brand new Lexus store was a significant and expensive endeavor, aimed at providing better service and convenience for our valued customers. We're glad to know that your service advisor provided excellent assistance despite the challenges. Please know that we take your comments seriously and will consider them as we look for ways to improve our service environment. We appreciate your input and hope to provide you with a better experience in the future. If there's anything more we can do to address your concerns, please don't hesitate to reach out to us directly.

July 06, 2024

A great experience! The dealership made me feel like l was the only and most important customer even tho there were other customers there. The staff very friendly, knowl More

by Angelenaipad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you felt like the most important customer and that our staff at Lexus of Chattanooga went above and beyond to ensure your comfort and satisfaction. Providing a friendly and welcoming atmosphere is a priority for us, and we're delighted that every interaction left a positive impression. We're also glad to hear that Fred Fortson provided exceptional service and helped you find the perfect sports car to celebrate your milestone birthday. Building lasting relationships with our customers is important to us, and we're honored to have earned your recommendation and your friendship. If there's anything else we can do for you, please don't hesitate to reach out. Congratulations on your new car, and we look forward to serving you again in the future!

July 01, 2024

Fred is very friendly, very helpful and knowledgeable. He did an excellent job helping me to choose a right vehicle. Thanks. More

by lucyhan
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your glowing 5-star review! We're thrilled to hear that Fred was friendly, helpful, and knowledgeable, and that he did an excellent job assisting you in choosing the right vehicle at Lexus of Chattanooga. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

June 30, 2024

I JUST WANTED TO THANK FRED FORTSON FOR THE WONDERFUL EXPERIENCE OF PURCHASING A VEHICLE More

by sannette2002love
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that Fred Fortson provided you with a wonderful experience during your vehicle purchase at Lexus of Chattanooga. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to serving you again in the future!

June 27, 2024

Fred made the process simple and hassle-free, and the support staff did an excellent job. More

by TC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
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Jun 28, 2024 -

Lexus of Chattanooga responded

Thank you for your feedback, TC! We're delighted to hear that Fred and our support staff made your experience simple and hassle-free. Your satisfaction is our priority, and we appreciate your kind words. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again!

June 25, 2024

Feed was an amazing salesman! He was so kind and patient with me and answered all my questions. I had a total peace about my purchase. I’m so happy! More

by alipilk1234
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that Fred was an amazing salesman and provided you with a kind, patient, and informative experience. Your peace of mind and happiness with your purchase mean the world to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Congratulations again, and enjoy your new purchase!

June 22, 2024

Mr Ralph Paty was a professional in every sense of the word. Could not find the car that I wanted locally, but by dealing with Mr. Paty he worked diligently until he found the perfect car for me. Kept me More

by J81850
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review of Mr. Ralph Paty! We're thrilled to hear that he provided such exceptional service and professionalism throughout your car-buying experience at Lexus of Chattanooga. It's wonderful to know that he went above and beyond to find the perfect car for you and kept you updated along the way. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

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