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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

March 05, 2021

This was my second Lexus purchase. I dealt with Fred Fortson first time and was so pleased l wanted to deal with him again. He did not disappoint. More

by Smn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Mar 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Fred provided you with a great car buying experience. He is a real asset, and we are lucky to have him on the Lexus of Chattanooga team. We hope you are enjoying your new Lexus, please come back to visit anytime!

March 04, 2021

Every one was very accommodating. I asked Marc to rate Reatha and myself after purchase agreement He replied everyone is a potential customer and is treated with respect More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson and Leigh Ann
Mar 04, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marc. We will be sharing your feedback with our team.

March 04, 2021

Excellent Service! Ryan Kennedy is courteous, knowledgeable & professional! Very pleased with my services at Lexus of Chattanooga. I service all my cars there, even though they are not Lexus Mf More

by DS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Thank you for the great 5-star review! We will be sure to let Ryan know.

March 04, 2021

Marc was phenomenal to work with. He makes everything easy and enjoyable. I will definitely do business with Lexus of Chattanooga again because of Marc! More

by mikeA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience Marc. We wish you safe travels and look forward to seeing you again soon!

March 04, 2021

Marc was the best!! We drive all the way from Florida to get our vehicle and he made our entire buying and trade in process a breeze! HIGHLY recommended! More

by Whitney P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Thanks for making the trip from Florida for your purchase of your new Lexus GX 460! Marc will be here next time you need another vehicle, so make sure to come to see him on your next vehicle! We appreciate your business, thank you again!

March 04, 2021

I found a used challenger at lexus of chattanooga and Marc was extremely knowledgeable and helpful in working out a deal for the car. They also smoothly worked around my schedule and needs to make for a More

by R.kyle.reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Congratulations on your new Dodge Challenger! Thank you for taking the time to write about your experience. It is wonderful to hear that Marc and the team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

March 03, 2021

I worked directly with Marc and only Marc. Lexus IS doing a great job having someone like him work for them! All ratings are in regards to Marc. More

by Michelle.donina
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Marc provided you with a great car buying experience. He is a real asset, and we are lucky to have him on the Lexus of Chattanooga team. We hope you are enjoying your new Lexus, please come back to visit anytime!

March 02, 2021

As a new Lexus owner, I can say that the service at Lexus of Chattanooga is unlike anything I have experienced before - not to mention the smooth ride that I now get the privilege of each day. Marc was excep More

by CH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marc. We will be sharing your feedback with our team.

February 24, 2021

I was in yesterday for my forty five thousand service appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is alway More

by donandpeggyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

February 24, 2021

We just picked up our fourth Lexus and are very excited about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal an More

by Dr. O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
Feb 26, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Ralph and Aaron helped to make your experience such a positive one. Enjoy your new Lexus!

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