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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

March 16, 2021

Overall extremely satisfied with the condition of the car and the service Marc provided. The car was a surprise for our daughter and he made it special for her. Even let us borrow a huge bow. Thank you so m More

by DrewCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Marc. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be special!

March 16, 2021

Excellent experience. Second time to purchase from Lexus of Chattanooga. Second time was the best. Mark Bales and other staff were great. Great Job pleased my husband 100%. More

by Lynnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Marc always does a great job with his customers and provides a great experience. Thank you for the 5-star review.

Mar 17, 2021 -

Lynnh responded

Thank you! Enjoying my new car!

March 13, 2021

Very professional take care of client down to the smallest deal.Gives good advice on mechanical advice. Good family man all around. Always a pleasure doing business with John. More

by LS 460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

John goes the extra mile with his clients and has earned their trust. Thank you for the great review and we look forward to seeing you soon.

March 12, 2021

No wait time, a loner car is ready, Andrea gets me in and out with a smile! 140k miles and I’ve never had to have anything fixed that I didn’t break. Even with high mileage they treat me like I bought my car More

by Candace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others. Thank you for the 5-star rating!

March 11, 2021

First time purchasing experience with Lexus of Chattanooga. Client Advisor, Austin Burton, was excellent to work with, friendly, knowledgeable and professional. I am very pleased with my "new to m More

by jgoudzward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson for vehicle information and Mark in financing, Austin Burton
Mar 17, 2021 -

Lexus of Chattanooga responded

Hearing that you had a great first time buying experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Lexus of Chattanooga. We wish you many happy miles in your new Lexus LS 460. We look forward to serving you for many years to come!

March 11, 2021

Maria took careful notes, wrote down all the information and phone numbers from the insurance on my certified Lexus, made phone calls to see what all was covered while she sent my car to Service to have the More

by Sweet16 car gal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Maria provided you with a great service experience. She is a real asset, and we are lucky to have her on the Lexus team. Please come back to visit anytime!

March 11, 2021

Fred was absolutely wonderful to work with. He made everything go quick and easy. He was never pushy but listened to what I wanted and helped me find it. More

by jusmith22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Burton
Mar 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Fred provided you with a great car buying experience. We are lucky to have him on the Lexus team.

March 10, 2021

10k Service was scheduled fast and convenient, however I am not convinced that the tires were rotated the brake dust on the front wheels was the same as when I took it in and I would have expected those whe More

by Terryecross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Thank you for reaching out and letting us know about your concern and Andrea should be reaching out.

March 10, 2021

Everyone was very friendly and answered all of my questions! I highly recommend them! I appreciate people who are willing to talk straightforward and clearly! More

by AshleyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeighAnn
Mar 17, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

March 09, 2021

Fred has sold us multiple Lexus and we wouldn’t trust anyone else !! He is an effective negotiator with many years of qualified experience. Thanks Fred More

by Richard.rapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Fred provided you with a great car buying experience. We are lucky to have him on the Lexus team. We hope you are enjoying your new Lexus, please come back to visit anytime!

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