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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

April 03, 2021

Visit Lexus of Chattanooga! I absolutely hate having to buy a vehicle! Aggravating process. Not here Fred and the staff were great to work with! More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others, and we look forward to servicing your new Lexus in the future.

March 31, 2021

Andrea makes my service appointments so easy and accommodating. She makes sure what I need and that it is taken care of and always positive! More

by Ajculton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

March 31, 2021

Fred could not have been a better representative of Lexus and Lexus of Chattanooga. Very professional in all aspects of my car buying experience. Fred operates with military precision leaving no stone unturn More

by W Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

Fred always goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We will be sure to let Fred know about your kind words.

March 29, 2021

Mark was very courteous and helpful in making my experience wonderful. Definitely would recommend him to all my friends & family. Thank you so very much! More

by Christydodson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with Marc earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

March 24, 2021

Had a great experience buying a great vehicle! The salesperson Ralph was knowledgeable about the product. He spent a great deal of time to ensure we found the right vehicle. More

by CBLam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

We’re glad that Ralph was able to address your purchasing needs and to place you in a new Lexus that met your specifications. We appreciate you choosing Lexus of Chattanooga as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new Lexus! Please come back and see us again soon!

March 23, 2021

Andrea does a wonderful job. She goes above and beyond. If you own a business you would want an employee like Andrea. She is very professional and actually returns your calls. More

by Gevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

Andrea is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you from all of us at Lexus of Chattanooga

March 20, 2021

First time buying a Lexus- I dealt with Fred Fortson and he was the BEST! Greatest experience ever! His expertise and customer care were top notch! I will definitely ask for him for my next purchase!!! More

by Hoopert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with us and Fred earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

March 20, 2021

Great customer service with a sense of humor. Hard worker and trustworthy. Answered customer’s questions and accommodated customer’s need. He is a veteran too. Support our veterans! More

by Sophia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leeane
Apr 07, 2021 -

Lexus of Chattanooga responded

Fred is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank You for your business.

March 18, 2021

This was the best experience buying a vehicle I ever had This was the best experience buying a vehicle I ever had period! Marc is a stand up guy and will definitely get plenty of references from us! Me and More

by Stanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The financial lady was great as well she made is so easy to understand and was just a pleasure to be around.
Apr 07, 2021 -

Lexus of Chattanooga responded

Marc is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

March 17, 2021

Fred Fortson was wonderful to work with, plus the entire staff made this a first-class experience. We love our ES 350 Sport. We call it a luxury sports car. The Lexus CPO warranty is the best in the autom More

by pjcj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Mar 17, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Fred and the Lexus team helped to make your experience such a positive one. Enjoy your new Lexus!

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