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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

May 06, 2021

Andrea and Randy were very professional and personable to deal with. The dealership was gracious in the handling of my service request, and every touch point was a pleasant experience. 10/10 More

by hallatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Lexus of Chattanooga, enjoy that ride!

May 05, 2021

Marc was absolutely the best car salesman I have ever used. I don’t think I will ever purchase from anyone else. I wish I could give 100 stars! More

by Jessesnewbeemer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We’re glad that Marc was able to address your purchasing needs and to place you in a new Lexus that met your specifications. We appreciate you choosing Lexus of Chattanooga as we recognize that you had many different dealers to choose from. Please come back and visit us again soon!

May 05, 2021

I live out of state, but purchased my RCF through this dealership. They were absolutely wonderful. Ralph was incredibly personable and professional. All documents were prepared upon my arrival to the d More

by alex.rieffel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thanks for making the trip from Georgia for your purchase of your new Lexus RCF! Ralph will be here next time you need another vehicle, so come see him! We appreciate your business, thank you again!

April 30, 2021

Andrea is great as always. She goes that extra mile to accommodate our service needs for our Lexus. Very helpful and professional helping us to keep our car in top shape. More

by ART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great car buying experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

April 27, 2021

Fred was fantastic. Everything was as promised. No surprises. Great experience. Would definitely come back for future purchases. The finance group was very friendly and efficient. Jackson the tech gu More

by Baby2229
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Fred and Jackson helped to make your experience such a positive one. Enjoy your new Lexus!

April 15, 2021

Fred Fortson made my new car experience absolutely one of the best. Fred worked with integrity by fulfilling any and all request agreed upon. He was very professional and knowledgeable of the car industry in More

by Stagecoach2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Fred. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

April 13, 2021

Andrea was great and the facility was clean, but most of the sales staff were not wearing masks even though there is a mask mandate. More

by wrc80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Chattanooga responded

Andrea is a real asset and always goes above and beyond for our clients. We will make sure we have an internal meeting to reinforce our policy for face coverings. Thank you and we appreciate your business.

April 12, 2021

Like being able to schedule service online. Always prompt and courteous. The car wash when serviced is above and beyond. Servicing is always inconvenient, they make it as painless as possible. More

by Annie977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus service team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to seeing you on your next visit.

April 06, 2021

Lexus of Chattanooga people are all the best, John Cate being better than the best. He looks out for us. That is worth the drive. More

by jhwehw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

John is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thanks again for your business.

April 04, 2021

Thank you Mr. John Cate for always providing me with "Special Loyal Customer" service; always courteous, patient, understanding and prompt. Mr. Cate is an asset to the company. More

by jacquelynhawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

John is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thanks again for your business.

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