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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

May 23, 2021

I had a great experience because of Fred Fortson. The dealership made completing the paperwork easy and convenient with the most updated technology . It was a comfortable and pleasant environment. More

by Ledfordsherrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Fred. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We wish you many happy miles in your new Lexus.

May 21, 2021

I am always happy with Lexus Service. And Ryan Kennedy is always pleasant and helpful. I have bought several cars from Lexus and can’t imagine driving any other. More

by wanda_jones05
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your service department experience with us and others. We will be sure to let Ryan know about your kind words.

May 15, 2021

Ralph was absolutely amazing! I came all the way from Athens Ga! Everything was done when I got there! Fabulous! Great guy honest and funny More

by hboorocks28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Thanks for making the trip from Athens Georgia for your purchase of your Lincoln MKX! Ralph will be here next time you need another vehicle, so come and see him! We appreciate your business, thank you again!

May 13, 2021

Fred was great to deal with. He made the total buying process easy and stress free. I definitely recommend him if you are looking to purchase a Lexus. More

by Ginanga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Fred always makes the car buying experience easy and stress-free for our clients. Thank you for choosing Lexus of Chattanooga.

May 11, 2021

Very helpful and informative. Great service, very friendly. Would recommend and have always been satisfied with the service. We will definitely be back to see them again More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer.

May 11, 2021

Service was outstanding.Marc was very helpful...He went above and beyond to make us feel comfortable.. Dealing with Marc And Lexus of Chattanooga was a pleasure. More

by arnoldwilliams1968
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Marc. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May 10, 2021

Smooth and easy process. Very professional group, knowledgeable and courteous. Marc is a super nice guy, no pressure salesman. I highly recommend the dealership and the Lexus product! More

by M.gregg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Jun 10, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marc and the Lexus team. We will be sharing your feedback with our team. Enjoy your new Lexus, and please revisit us soon!

May 07, 2021

Ryan is so helpful and courteous. We have just moved to the area and he made the transition to this new dealership (service) very easy. Will look forward to having our cars serviced here! More

by rtcheath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with us earned a 5-star rating! We will be sure to let Ryan know about your kind words.

May 06, 2021

Best car-buying experience EVER! I highly recommend Lexus of Chattanooga. I would not hesitate to buy from Marc again. Easy process and AWESOME customer service. More

by Traci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson delivered my car. He was amazing!
Jun 11, 2021 -

Lexus of Chattanooga responded

Marc always goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Welcome to the Lexus family and we sincerely hope you enjoy every mile in your new Lexus!

May 06, 2021

From my first phone call to schedule appointment for issue with my vehicle, Maria was kind, personable and very professional. She treated me as if I was family. Great service and follow up! More

by Happy Lexus lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments about Maria. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback!

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