Lexus of Chattanooga

Just have to say that’s what I call a service department!!! Eric Robinson went way beyond the professional level to take care of my vehicle and getting me taken care of!!! department!!! Eric Robinson went way beyond the professional level to take care of my vehicle and getting me taken care of!!! More

He was very responding. He worked hard to make it easy and made it were I was getting the best deal. Very hard working and knowledgeable. and made it were I was getting the best deal. Very hard working and knowledgeable. More

We have been working with Andrea for a number of years. She always takes good care of us and our Lexus. She is the best! She always takes good care of us and our Lexus. She is the best! More

Every time I go to Lexus for service, Andrea goes way beyond the call to make sure the job gets done right and details covered. beyond the call to make sure the job gets done right and details covered. More

Just purchased our new LX570 from Marc Bales at Chattanooga Lexus. From start to finish the best buying experience we have ever had! Thanks again! Chattanooga Lexus. From start to finish the best buying experience we have ever had! Thanks again! More

Service personnel are polite and knowledgeable. I am met at the prescribed time for maintenance and the loaner vehicle is ready. I have had only good experiences with the dealership. at the prescribed time for maintenance and the loaner vehicle is ready. I have had only good experiences with the dealership. More

Fred was incredibly kind, patient, and knowledgeable. He walked us through every single step of the process. I was so pleased with the offer that he gave us for our trade and the price of our new car. Eve walked us through every single step of the process. I was so pleased with the offer that he gave us for our trade and the price of our new car. Everything was up front and transparent. I will be recommending Fred to all of my friends and family! More

Andrea is always helpful, friendly, courteous, and keeps me well informed of the services my vehicle requires. She provides me with the information required to make informed decisions. me well informed of the services my vehicle requires. She provides me with the information required to make informed decisions. More

I bought a Lexus in April and this was my first service visit. Aundrea Mashburn is my service rep and she provided excellent service. She explained what needed to be done and approx. how much time would visit. Aundrea Mashburn is my service rep and she provided excellent service. She explained what needed to be done and approx. how much time would be needed. The waiting lobby was comfortable and clean. My car was serviced as expected. It was a pleasant experience. More

I drove all the way from Middle Tennesse to buy my brand new RX350. They had exactly what I wanted and were willing to negotiate a little with me unlike our local Lexus dealer. I spoke with the sales manage new RX350. They had exactly what I wanted and were willing to negotiate a little with me unlike our local Lexus dealer. I spoke with the sales manager Robert Graham several times prior to driving over to purchase my car. Robert was so helpful and honest which is a huge plus for this female who can negotiate anything but hates dealing with car sales people. Once I arrived in Chattanooga Robert introduced me to Ralph Paty, their #1 sales person. He was very engaging, answered all my questions and facilitated the paperwork and sale. I was in and back on my way to Nashville in about an hour. Both Robert and Ralph stood by their words and honored what was promised verbally on precious phone calls. Within 2 weeks (my choice) my car was delivered to my home in Middle Tennessee after returning from our vacation. Erin was the expert technician who gave me an hour tutorial at my home on how to use my new car and did a great job!! Since I received my RX350 last October I have called on Robert, Erin and mostly Ralph for technical / service questions about my new car. I say mostly Ralph because about once a month I reach out to him with a question. He always answers his phone and takes time to talk to me and answer my questions. I wish I lived closer to Chattanooga to take my car for service there. I have told pretty much everyone I know to call Ralph if you want a new or gently owned car and he will shoot you straight. This coming from a female buyer who was dreading the whole process after owning my beloved Lexus sedan for 18 years. Ralph is your guy and until this buying experience I never would have said this! Ralph’s customer service is outstanding and I will be buying my next car from him and Lexus of Chattanooga! Kudos to Robert Graham and the owners/ leadership at Lexus of Chattanooga for investing in such great sales people like Ralph Paty!! I will be back for my next new Lexus!! All of you have been a pleasure to work with! More