Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
Contact Dealership
View Awards

2135 Chapman Rd

Chattanooga, TN

37421

Directions

By Type

Showing 1,097 reviews

August 12, 2024

This makes the fourth Lexus from this dealership because we have felt good about the deal we have made with Ralph Paty. He is the main reason we keep going back to Lexus of Chattanooga when we need a new v More

by Gateach2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Lexus of Chattanooga responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that Ralph Paty has consistently provided you with excellent service and has been a key reason for your return to Lexus of Chattanooga. Your feedback is greatly appreciated, and we look forward to assisting you with your future vehicle needs.

August 12, 2024

I received excellent service regarding the purchase of a new car, handling my trade it, and with financing. More

by ZPendx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah
Report | Print
Aug 15, 2024 -

Lexus of Chattanooga responded

Thank you for your kind words! We’re delighted to hear that you received excellent service with your new car purchase, trade-in, and financing. Your satisfaction is important to us, and we’re glad we could provide a smooth and positive experience. If you need anything else, please let us know!

August 02, 2024

The best customer service ever in my 74 years. Ryan Kennedy and the entire service department at Lexus of Chattanooga are courteous, efficient and always communicative. And all of this care and at More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Lexus of Chattanooga responded

Thank you for your incredible feedback! We’re thrilled to hear that you’ve had the best customer service experience in your 74 years. It’s wonderful to know that Ryan Kennedy and our entire service department were able to provide such courteous and efficient care for your 10-year-old Lexus Hybrid SUV. We appreciate your kind words and look forward to continuing to serve you with the same level of attention and care.

August 01, 2024

Excellent service during the entire process of finding the exact car of my dreams. I would highly recommend the dealership for your next purchase. More

by Hawkinsp54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had an excellent experience finding your dream car. Your recommendation means a lot to us. We look forward to assisting you with any future purchases!

July 31, 2024

Love Lexus of Chattanooga! Absolutely the best!! Fred was Awesome and so honest and helpful. Fred is A-plus and has a great personality. He got me in a SUV I LOVE 2025 NX More

by Pearl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Pearl responded

Pearl Love Lexus of Chattanooga! Absolutely the best!! Fred was Awesome and so honest and helpful. Fred is A-plus and has a great personality. He got me in a SUV I LOVE 2025 NX 350h👍💙

Aug 05, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that you love Lexus of Chattanooga and that Fred was able to assist you so effectively. It’s fantastic to know you’re enjoying your new 2025 NX 350h! We appreciate your kind words and look forward to serving you again in the future.

Aug 06, 2024 -

Pearl responded

Also Justin in finance was GREAT also!! Very helpful and knowledgeable and has a GREAT personality!! Love Lexus of Chattanooga!!

July 27, 2024

Best professional sale person we have ever dealt with and best dealership I’ve ever dealt with highly recommend Thomas Price More

by zprice
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review! We’re thrilled to hear that Thomas Price provided you with the best professional service and that you had such a positive experience with our dealership. Your high recommendation means a lot to us. We look forward to assisting you again in the future!

July 21, 2024

Fantastic experience with an out of state / online transaction for the most part. Shopping around and given the runaround about pricing on the specific vehicle - they hit it out of the park. Contacted More

by camaroguy72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re thrilled to hear that your out-of-state and online transaction went so smoothly and that Madison and Marc were able to provide you with exactly what you needed. It’s wonderful to know that their efforts made the travel worthwhile and that you had a top-notch experience with us. We truly appreciate your kind words and look forward to assisting you in the future. Thanks for choosing us!

July 18, 2024

For over 9 years Fred Fortson, Sales Manager Adviser has sold us 6 Lexus vehicles including our most recent purchase today, the 2024 Lexus GX550. Building a long term relationship, not only on trust and in More

by Saraavakian23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Lexus of Chattanooga responded

Thank you so much for your heartfelt review! We’re truly grateful for your continued trust and loyalty over the years. It’s wonderful to hear that Fred Fortson has not only met your expectations but also built a lasting friendship through his dedication and integrity. We’re delighted to know that your experience with Fred and the 2024 Lexus GX550 was exceptional. Your support means the world to us, and we look forward to serving you for many more years to come. Thank you for choosing Lexus of Chattanooga!

July 18, 2024

Andrea has been my service advisor for almost ten years! You want to be able to have that direct relationship with someone consistent who knows your vehicle better than you! Andrea has always been super n More

by Saraavakian23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Andrea has provided you with exceptional service and consistency over the years. Building a long-term relationship with a knowledgeable and friendly advisor is so important, and we’re glad Andrea has been that reliable partner for you. Your recommendation means a lot to us, and we appreciate your continued trust in Andrea and Lexus of Chattanooga. If you need anything else, we’re here to help!

July 16, 2024

We had a great experience at this dealership. Fred was our salesperson and he kept in touch with us about our vehicle. He made the whole buying process smooth. It was a pleasure working with him. More

by Amy Mayben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your positive experience with us at Lexus of Chattanooga! We're delighted to hear that Fred provided you with exceptional service and made the buying process smooth and enjoyable. Customer satisfaction is our top priority, and we're thrilled that you found your experience with Fred to be worth the drive from Huntsville, Alabama. We truly appreciate your kind words and your recommendation. It was a pleasure working with you, and we look forward to assisting you again in the future when you're ready for your next vehicle purchase.

1
...
4
5
6
...
110