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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

November 03, 2021

Robert Graham is very helpful. Explained the ordering process very well. I would never consider any other dealership More

by billkirk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

November 01, 2021

Chattanooga Lexus—Supreme customer service coupled with outstanding service advisors has lead me to purchase my 3rd Lexus! More

by mdb63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Antinore--Excellent Tech Service!!!, Leigh Ann Morgan
Nov 05, 2021 -

Lexus of Chattanooga responded

Congratulations on your new Lexus! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Marc and Ryan know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every mile in your new Lexus!

October 31, 2021

Love working with Fred. This is the third Lexus we have purchased and worked with Fred each time. Always responsive and helpful. Lexus is sending fortunate to have Fred as an employee More

by donandpeggyl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Fred. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

October 30, 2021

Billy Ingram was our salesman at Lexus of Chattanooga. Right when we got out of our car he was right there to help us find our dream car. Even though the exact car wasn’t there, he worked with us to make More

by Ashley102john
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Morgan, Billy Ingram
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Billy. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

October 29, 2021

Quick and easy experience! Mark and the team were great to work with. Would go back! More

by Katieelizabeth5313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Pitt, Dale Wilson
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We will be sure to let Marc know about your review.

October 27, 2021

Marc was very professional. He is not a high pressure salesperson so it was a very pleasant experience. More

by Deborah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We will be sure to let Marc know about your review.

October 24, 2021

Great service, friendly staff. Helpful and knowledgeable about questions. Billy Ingram was great to work with and funny. More

by Wells1081
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Morgan, Billy Ingram
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We will be sure to let Billy know about your review.

October 24, 2021

I knew exactly what I thought I wanted as I walked into the dealership. Marc still took plenty of time to make sure I knew about all the features on my chosen model and demonstrated how each worked-explain More

by HenryTeresa Franklin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron (technology guru!)
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Lexus of Chattanooga, enjoy the new ride!

October 22, 2021

First luxury vehicle ever & from Marc, the salesman, to Jackson the tech guy, including the finance manager — all were great … very good experience More

by Cheryl.smith54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Nov 05, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others. We will be sure to let Marc and Jackson know about this lovely review.

October 19, 2021

Great customer service very helpful and friendly. Would greatly recommend then to all family and friends More

by Stallent65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan, Billy Ingram
Nov 05, 2021 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

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