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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

December 17, 2021

Fred Forston helped me with my first vehicle purchase from a dealership. His professionalism went way above excellence and he makes you feel honored to allow him to work with you. More

by Crystalwest556
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Lexus of Chattanooga responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

December 09, 2021

Great job. Quick to response. This guy is funny. Drove to Monteagle to deliver my new Lexus. More

by TSturm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Lexus of Chattanooga responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

December 09, 2021

Very responsive and helpful. Fred went above and beyond to help make the deal go well More

by Mcturner613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Lexus of Chattanooga responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Dec 30, 2021 -

Mcturner613 responded

That was before the situation. I would retract that if possible. Sorry

Dec 30, 2021 -

Mcturner613 responded

I would like to retract the positive review.

December 07, 2021

Mr. Fortson was very professional at the time of my encounter with him and he understood my situation which he made the transaction pleasant and assured me everything would be fine. I appreciate his ex More

by Chrisejones95@gmail
Customer Service
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Fred. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

November 30, 2021

Great service and I enjoyed the experience they were very helpful. I would definitely recommend them to anyone More

by Volunteermom1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Ingram
Dec 07, 2021 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 27, 2021

Billy Ingram was a pleasure to work with. I got the right car, the right financing and the best help in the whole process of buying a Lexus from the start to the finish. I highly recommend Lexus of Ch More

by dgbritton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Wilson, Billy Ingram
Nov 30, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Billy. We will be sharing your feedback with our team. Enjoy your new Lexus and please revisit us soon.

November 24, 2021

Just purchased a new RX. Ralph and Dale provided a great purchase experience. Aaron patiently explained all the technology and features. This was the first time I’ve felt like a dealership took the time to More

by GeorgiaGirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Wilson
Nov 30, 2021 -

Lexus of Chattanooga responded

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Lexus of Chattanooga. We wish you many happy miles in your new (make/model). We look forward to serving you for many years to come!

November 22, 2021

What a incredible experience and surprise . Billy work with my husband not only to have it as a surprise for me but to give me my dream car. Never had a dreading moment nor felt pushed from the day we wen More

by Jason and christy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan, Billy Ingram
Nov 30, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Billy. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Lexus. Billy and the team will be thrilled to hear your feedback!

November 22, 2021

Is there a more superlative word than superb? If so, that is my description of this dealership. Marc Bales made purchasing a pleasure. I gladly drive 100 miles to get my car serviced. I think the tech suppor More

by Dave B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Marc. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

November 18, 2021

Thanks to Billy Ingram, my experience purchasing from Lexus of Chattanooga was top notch. He was honest, professional, and very knowledgeable. Billy was able to help me get a great deal on my Lexus ES 35 More

by tdwalker01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Ingram
Dec 07, 2021 -

Lexus of Chattanooga responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Lexus of Chattanooga, enjoy that ride!

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