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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

February 08, 2022

We drove 200 miles and passed several Lexus dealers to do business with Lexus of Chattanooga. Marc Bales was our sales rep and did an awesome job meeting all of our requirements. Our first time at the dealer More

by kayandtom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Feb 09, 2022 -

Lexus of Chattanooga responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

January 31, 2022

I’ve been a customer of Fred for several years now. He’s always give excellent customer service and attention to detail. Thanks for your years of service.. Harold More

by Backhand44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Wilson
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 26, 2022

This is a beautiful dealership with very helpful staff. Fred was especially helpful in getting my new car for me. More

by carolyn992000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 26, 2022

Michael was absolutely amazing. He worked with us from a distance and was able to get my wife her dream car a 22 NX350. He is genuine, great to work with and makes buying a car from a distance a great exper More

by Luis Queremel M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Wilson
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 24, 2022

My experience at Lexus of Chattanooga was beyond superb..I didn’t expect to walk away with a new car however upon inquiring about an SUV, the test drive, and the APR I was sold. Fred got me a great More

by Backhand44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Wilson
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 21, 2022

Marc Bales was a pleasure to work with. He made the purchasing process so easy and fun. You can’t beat the customer service at Lexus of Chattanooga.. The entire staff was so knowledgeable and helpful More

by Brooksbankpaula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Jan 21, 2022 -

Brooksbankpaula responded

Thank you for everything ! Marc Bales and the entire team made the car buying process easy and fun. I love my Lexus ! Y’all have a great team at the Chattanooga location .

January 21, 2022

Was pressured, misinformed and overpaid for the trade. Filed complaint with bbb and contacted lexus corp and still working on it. No effort was made to make it right. Would not recommend this dealer More

by Mcturner613
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Fortson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Lexus of Chattanooga responded

As we have explained in all previous survey's that you have sent thus far, we have many loyal customers who have done business with our store for many years, and trust us to always do the right thing. I have worked for Lexus of Chattanooga for over 31 years, and that has allowed me to personally sell vehicles to what began as a first, and resulted in exponential repeat business, some being siblings. You purchased a Certified Lexus RX350 that has one of the highest resale values of any vehicle built. I think anyone who has kept up with the current market, which is unlike anything that we've ever encountered in the automobile industry, will agree that the Preowned market is at an all time high. That means that customers are sometimes getting more than they paid for their vehicles vs when bought new! We, as a dealer, are having to pay those prices when acquisition takes place whether it be a trade, or purchased at auction. We also certify every preowned vehicle that can be, and the added value on average is $2000 for a vehicle that's Certified. Yours was Certified. We never realized that you felt pressured. It took three days to complete the deal, and, we delivered it to you off site, which allowed you ample time to re-evaluate your decision. The initial DealerRater review that you gave was a "5" star and had nothing but good to say about our staff and facility. I must admit that leaves me somewhat confused. I can assure both you, and anyone who might consider doing business with Lexus of Chattanooga, that our integrity will never be compromised when any transaction is taking place. We have answered both Lexus Corporate and BBB. They found no wrong doing. I am very sorry that you feel the way you do. That is NEVER our intention! Thank you for listening. Below is a piece that was in Car & Driver magazine that hopefully will help to explain. -The average price for a used car hit $27,000 in November and is now already up to $27,500, according to Black Book. -You can probably guess the reasons for the increase: a limited supply of new cars means more attention is focused on used cars, and higher prices come with higher demand. -The average used car costs around 35 percent more today than it did at the beginning of 2021. We have all heard about prices rising for groceries and new cars, but don't think used cars have been left out of the race. Whether it's a 27 percent rise in the Philadelphia area, almost 28 percent in Utah or a 25 percent increase in Chattanooga, the numbers are going up. Analysis of retail listings and sold data done by Black Book, a Hearst company, found that the average sold price for a used car crossed $27,000 in early November and currently sits at just over $27,500. Black Book's data covers both franchise and independent dealers and contains more than 95 percent of all available used vehicles for sale. (Car & Driver Magazine)

Jan 24, 2022 -

Mcturner613 responded

Then I should have gotten the all time high for my vehicle. Again, I was robbed.

January 17, 2022

Michael was recommended to us by a friend. We expected the typical dealership experience, but that was not the case. He walked us through the process, and helped us pick the perfect car for our family. If More

by S. Preston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 12, 2022

Fred Fortson did an excellent job getting me the NX everyone wanted but he secured and held it for me! Well worth the 2 1/2 hour journey to visit Lexus of Chattanooga. Ask for Fred! More

by Shinyblind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 11, 2022

Will Pitt did an excellent job securing the perfect GX for our family and delivering above and beyond in every way! We love Lexus of Chattanooga for our car buying and Will makes it a great experience! More

by BQuez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Pitt
Feb 02, 2022 -

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. ...

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