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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

September 18, 2024

The dealership had someone pick up my car and return it when the repair was finished. I loved that since I am a senior citizen. I wanted the Fall Road Trip Special event. I also asked that they clear up my More

by Deltagirl2
Recommend Dealer
Yes
Employees Worked With
Josh Halterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re delighted to hear how much you appreciated our pickup and return service—especially since we know how important convenience is for our valued customers like yourself. It’s fantastic that the Fall Road Trip Special and headlight cleaning exceeded your expectations, and we’re glad Josh and our team made the whole process seamless and friendly. Your kind words mean the world to us, and we’re honored to have earned your trust. If you ever need anything in the future, please don’t hesitate to reach out!

September 17, 2024

Very fast and efficient-follow up service is the best and the service dept is always friendly and accommodating More

by doverchris2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing fast, efficient service and friendly, accommodating care is always our top priority at Lexus of Chattanooga. We’re glad our follow-up stood out to you, and we can’t wait to welcome you back next time. If there’s anything else we can do for you, don’t hesitate to reach out! Safe travels and thank you again for choosing us.

September 14, 2024

Michael Platt, as well as the rest of the team at Lexus of Chattanooga, made my car buying experience fun & easy. I reached out to this dealership a month ago; I have been impressed with every interaction More

by Slhover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allie McKamey
Sep 16, 2024 -

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Michael Platt and the rest of our team made your car buying experience enjoyable and easy. It’s fantastic to know that Michael’s knowledge, thoroughness, and kindness made such a positive impact. We’re delighted that you LOVE your RX350 and are willing to make the trip to Lexus of Chattanooga for service. Your recommendation means the world to us! If you need anything in the future, don’t hesitate to reach out. Enjoy every drive in your new vehicle!

September 13, 2024

Ryan Kennedy has been my contact for servicing my 2005 and 2016 Lexus RX 350 for a number of years. He is an exceptional asset to the Chattanooga Lexus dealership in every respect. It has been a pleasur More

by Gail.h.cassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Ryan Kennedy has consistently provided exceptional service for your 2005 and 2016 Lexus RX 350. It’s wonderful to know that both he and our Service Department staff have made your experience a pleasure. We truly appreciate your loyalty as a Lexus owner since 1997 and are grateful for your continued trust in us. If you ever need anything, we’re always here to help. Thank you for being a valued part of the Lexus of Chattanooga family!

September 12, 2024

Everyone is polite and very willing to help with even the silliest questions. The fact that they have someone to handle every aspect of your car. And will be there to support you and help you. I would buy f More

by clpg91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re so glad to hear that our team’s politeness and willingness to assist with every question, no matter how small, made a positive impression. It’s great to know that you appreciate having dedicated support for every aspect of your car. We’d be thrilled to help you again in the future. Thank you for considering us for your next purchase, and if you need anything else, don’t hesitate to reach out!

September 07, 2024

Working with this dealership was the most enjoyable dealership I’ve ever worked with on purchasing A vehicle. The entire staff from the sales team to the finance department to the managers nothing but More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah with finance dept. fantastic
Sep 10, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We are beyond thrilled to hear that you and your wife had such an enjoyable experience with us here at Lexus of Chattanooga. It truly means the world to us that you traveled 250 miles to work with our team, and we’re honored to have earned your trust. Our entire staff, from sales to finance and management, strives to make every experience as welcoming and seamless as possible, and it’s wonderful to hear that came through during your visit. We can’t wait to welcome you both back for future purchases! Safe travels, and thank you again for choosing us!

September 06, 2024

I recently purchased a Lexus NX 250 from Ralph Paty at Lexus of Chattanooga, and I couldn't be happier with my experience and my vehicle! Ralph was incredibly knowledgeable and provided exceptional custom More

by EK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Lexus of Chattanooga responded

Thank you so much for your wonderful review! We’re thrilled to hear that Ralph Paty and Justin Hendrick provided you with exceptional service and made your car-buying experience a fantastic one. It's great to know that you’re enjoying your new Lexus NX 250 and that our dealership’s atmosphere and staff contributed to your positive experience. Your recommendation means a lot to us. If you need anything else, we’re here to help!

August 30, 2024

Very knowledgeable and helpful! Helped us compare other cars we were considering. Provided info re best way to proceed with insurance and payments. More

by Erenam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Erenam responded

Great experience with Fred Fortson and Jackson Antinore! Helped us compare other vehicles and process insurance payments with purchase.

Sep 06, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your experience, Erenam! We’re glad to hear that Fred Fortson and Jackson Antinore provided you with valuable assistance in comparing vehicles and navigating insurance and payment processes. Your satisfaction is important to us, and we appreciate your feedback. If you have any more questions or need further assistance, please don’t hesitate to reach out!

August 19, 2024

The best car-buying experience in my 35 years of purchasing automobiles! Led by Ralph Paty, the incredible team of Madison Messer, Josiah Sadek, and Justin Hendrick provided over-the-top service—ma More

by p23lindsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
Aug 30, 2024 -

Lexus of Chattanooga responded

Thank you so much for your incredible feedback! We’re thrilled to hear that your car-buying experience with us was the best you’ve had in 35 years. It’s wonderful to know that Ralph Paty, Madison Messer, Josiah Sadek, and Justin Hendrick made such a positive impact on your purchase of a rare, customized vehicle. We’re proud to have a team that matches your excitement and energy, and we’re grateful for your recognition of their professionalism and dedication. Your satisfaction is our top priority, and we look forward to assisting you again in the future.

August 14, 2024

Fred Fortson was amazing and took very good care of me. 10/10 recommend his service! More

by Chelsea.hannah26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Lexus of Chattanooga responded

Thank you for the fantastic feedback, Chelsea! We’re thrilled to hear that Fred Fortson provided amazing service and took great care of you. Your 10/10 recommendation means a lot to us. We look forward to serving you again in the future!

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