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Lexus of Chattanooga

Chattanooga, TN

4.9
1,105 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,105 reviews

October 15, 2024

Great experience! Easiest car buying process to date. Fred also followed up and continues to answer my questions and provide great customer service More

by tns_83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We're so glad to hear that you had a great experience and found the car-buying process to be the easiest yet. It's wonderful to know that Fred has been helpful in following up and addressing your questions. Providing ongoing support is important to us! If you need anything else or have more questions, feel free to reach out anytime. Enjoy your new Lexus! 😊🌟🚗

October 05, 2024

This was my first time buying a car at this Lexus dealership — I was not disappointed with my experience. Mike was transparent and friendly, and Justin was extremely helpful when walking through fina More

by hmak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We're so glad to hear that your first experience with us was a positive one. Mike and Justin truly embody our commitment to transparency and exceptional service, and we're thrilled that they could assist you throughout the process. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Lexus, and we look forward to seeing you again!

September 30, 2024

We had the best experience at Lexus of Chattanooga! Ed, Marc & Justin were absolutely fantastic! We will be back again!! :) More

by Molly.steeves
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback, Molly! We’re thrilled to hear that you had the best experience at Lexus of Chattanooga with Ed, Marc, and Justin. It’s our goal to provide exceptional service, and we’re delighted that our team made such a positive impact on your visit. We can’t wait to welcome you back again! Enjoy your time with us!

September 27, 2024

This is our 2nd vehicle purchase from Lexus of Chattanooga. And both times we’ve been helped by Fred Fortson. He is so helpful, patient, and kind. He’s also very knowledgeable about Lexus vehicles More

by Mark & Gayla Moore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your continued trust in Lexus of Chattanooga, Mark and Gayla! We’re thrilled to hear that Fred Fortson provided you with such helpful, patient, and kind service during both of your vehicle purchases. It’s wonderful to know that his knowledge and expertise made a positive impact on your experience. We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your new vehicle!

September 27, 2024

I had The Best experience at Lexus of Chattanooga. Ralph Paty is amazing and took great care of me in my search for a new car. He was patient, no nonsense and made buying a car so easy. Ed Emerson, More

by katsabourin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Emerson
Oct 02, 2024 -

Lexus of Chattanooga responded

Thank you so much for your amazing feedback! We’re thrilled to hear that you had the best experience at Lexus of Chattanooga with Ralph and Ed. It’s wonderful to know that Ralph's patience and straightforward approach made your car-buying journey so easy, and we’re glad Ed was able to secure the best trade-in for you. Your satisfaction means the world to us, and we’re so happy that you’re loving your new Lexus! Thank you for trusting us, and we can’t wait to see you again!

September 25, 2024

I live just outside of Knoxville. After seeing the limited selection in Knoxville I drove to Chattanooga. Working with Fred Fortson was a great experience! Found the car we were looki More

by c_cheatwood2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re so glad you made the trip from Knoxville to visit us at Lexus of Chattanooga. It’s wonderful to hear that working with Fred and Justin made your buying experience friendly and straightforward. We’re thrilled that you found the car you were looking for and appreciate your kind words. Thank you for trusting us with your vehicle purchase, and we look forward to serving you again in the future!

September 23, 2024

Alex was awesome. He went above and beyond to ensure my GX was handled well and completely ready for our upcoming trip. I would highly recommend him to anyone needing More

by Pennina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback, Pennina! We're thrilled to hear that Alex provided you with exceptional service and went above and beyond to prepare your GX for your upcoming trip. Your recommendation means a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Lexus of Chattanooga! Safe travels!

September 20, 2024

Five stars are simply not enough to describe the exceptional service provided by the artist salesman at Lexus of Chattanooga. From start to finish, he went above and beyond, delivering top-notch car More

by crews.cloudmail
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for your incredible review! We are beyond thrilled to hear about your exceptional experience with our team at Lexus of Chattanooga. It’s especially wonderful to know that your salesman’s dedication, attention to detail, and passion made such a lasting impression. We believe that outstanding customer service makes all the difference, and it’s clear your experience reflected that. Your kind words about him being a “shining example” truly warm our hearts, and we’re honored to have him as part of our team. Thank you for your high recommendation—it means the world to us! If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

September 18, 2024

The dealership had someone pick up my car and return it when the repair was finished. I loved that since I am a senior citizen. I wanted the Fall Road Trip Special event. I also asked that they clear up my More

by Deltagirl2
Recommend Dealer
Yes
Employees Worked With
Josh Halterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re delighted to hear how much you appreciated our pickup and return service—especially since we know how important convenience is for our valued customers like yourself. It’s fantastic that the Fall Road Trip Special and headlight cleaning exceeded your expectations, and we’re glad Josh and our team made the whole process seamless and friendly. Your kind words mean the world to us, and we’re honored to have earned your trust. If you ever need anything in the future, please don’t hesitate to reach out!

September 17, 2024

Very fast and efficient-follow up service is the best and the service dept is always friendly and accommodating More

by doverchris2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing fast, efficient service and friendly, accommodating care is always our top priority at Lexus of Chattanooga. We’re glad our follow-up stood out to you, and we can’t wait to welcome you back next time. If there’s anything else we can do for you, don’t hesitate to reach out! Safe travels and thank you again for choosing us.

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