Lexus of Chattanooga

I received excellent service from Lexus of Chattanooga. Ralph Paty was an absolute joy to work with; very knowledgeable and helpful. I would definitely recommend this dealership to anyone. This was defi Ralph Paty was an absolute joy to work with; very knowledgeable and helpful. I would definitely recommend this dealership to anyone. This was definitely the best experience I have had purchasing an automobile! More

They were very helpful and Ralph made sure I felt comfortable reaching out to him for anything that I needed. He made sure I was knowledgeable about all the features in the vehicle. Awesome guy! comfortable reaching out to him for anything that I needed. He made sure I was knowledgeable about all the features in the vehicle. Awesome guy! More

Fred was wonderful to work with he listened, answered all of our questions and provided his cell number in case we had questions after our purchase. of our questions and provided his cell number in case we had questions after our purchase. More

Very helpful, friendly, and wants to make sure you have the BEST experience! Highly recommend! the BEST experience! Highly recommend! More

Exceptional service from start to finish in the purchase of new NX. Fred worked diligently with me to secure a vehicle and went above and beyond to accommodate my request throughout the whole process. of new NX. Fred worked diligently with me to secure a vehicle and went above and beyond to accommodate my request throughout the whole process. More

The way car buying SHOULD be. Absolutely the best people selling the best cars in the country, possibly in the universe. Ralph Paty made me feel like family and found me liter Absolutely the best people selling the best cars in the country, possibly in the universe. Ralph Paty made me feel like family and found me literally the ONLY Orange NX 350h in the country. He's truly the best in the business. Josiah Sadek made the entire buying process collaborative and was very patient with me while I consider every facet of the car purchase. I wish I could buy a car every weekend just to hang out with these guys. In fact, Chuck Norris learned everything he knows about cars from Lexus of Chattanooga and Ralph Paty. More

We had a great overall experience with Alesia Durr! Very professional, thorough, and friendly. Alesia was very patient and felt she was very honest in the way she presented the warranty options. Larry Very professional, thorough, and friendly. Alesia was very patient and felt she was very honest in the way she presented the warranty options. Larry Holder was very friendly and nice to work with. More

This review is NOT for a vehicle purchase. This is for Lexus certified service on our 2018 RX 350 sport. We were traveling form Texas to Chattanooga and knowing that a 40,000 mile service wa This is for Lexus certified service on our 2018 RX 350 sport. We were traveling form Texas to Chattanooga and knowing that a 40,000 mile service was needed, this was scheduled in advance. Upon arrival at the dealership we met with the service advisor. She was good and when I asked about service, in particular the air and cabin filers, she stated that they no longer change the filers but with check and clean the filters. We had the oil and filer changed, filters checked and cleaned and tires rotated, according the paper work we received. When we got back to our daughters home, I checked the glove box and under the hood. I noticed that nothing had been touched or moved in the glovebox. The cabin filer is located behind the glove box. I raised the hood and noted that the engine was dirty, my bad. However, there was no evidence that the air filer has been checked and cleaned. I removed the air filer and it was dirty, NOT CLEANED or even touched. I left prints on the air box, they left NONE. When we got home from the trip, I removed the cabin filer and was shocked to see how dirty it was. Had they removed the cabin filer, they would have recommended a change in the cabin filer. It was too dirty to clean. The cabin filer could have gotten as dirty as it is/was from the time that were left the dealer and returned home, about two weeks. I have replaced the cabin filer and a decent auto dealer would have recommended the same. Makes me wonder IF the tires were rotated. The wheel lock was in the back of the glove box and in the same place when the vehicle was returned to us. This is supposed to LEXUS CERTIFIED SERVICE. We love the car, BUT the service at Lexus is terrible. Lexus Chattanooga billed the home company for work they did not do. The bill, had we been charged was close to $300.00. We got the oil and filter and too our knowledge, that is all. I would not recommend this service center for service. If you go there, be careful. This could be that: 1 we don't live there, 2, certified service, let's cut corners, 3, just bad service department. More