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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

February 24, 2023

I contacted Marc via text to inquire about the 2023 RX350 Premium Plus. Within minutes he found Exactly what I was looking for and said it would arrive within a month to 6 weeks. I live in Middle Tn and had More

by Mslisakauffman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
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Mar 17, 2023 -

Lexus of Chattanooga responded

We are thrilled to hear that you had such a great experience with Marc at our dealership. It is always our goal to provide exceptional service to our customers, and we are glad that you found exactly what you were looking for in such a timely manner. At Lexus of Chattanooga, we strive to make the car buying process as easy and stress-free as possible, and we are glad that you found the financing process to be quick and simple. We understand that your time is valuable, and we appreciate that you chose to do business with us. Thank you for taking the time to leave such a glowing review for Marc. He truly is at the top of his field in service and professionalism, and we are lucky to have him on our team. We hope that you continue to enjoy your new 2023 RX350 Premium Plus and look forward to serving you again in the future.

February 23, 2023

Great Salesman! He was very personable and knowledgeable. Enjoyed just sitting and chatting while waiting for the completion of the Sell. More

by aohall0404
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for your positive feedback about Marc, our salesperson at Lexus of Chattanooga. It's great to hear that he provided excellent customer service and was both personable and knowledgeable. It's also nice to hear that you enjoyed chatting with him while waiting for the completion of the sale. We hope you continue to have positive experiences with Lexus of Chattanooga in the future.

February 23, 2023

Marc was great to work with. Marc is personable and not pushy or pressure. Good experience' More

by gwalkersr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Marc at Lexus of Chattanooga! It's great to hear that you found him to be personable and not pushy or pressuring during your interaction. We're glad to hear that you had a good experience and hope that you consider Lexus of Chattanooga for any future automotive needs.

February 23, 2023

Marc Bales and Robbie are the best at Lexus of Chattanooga..they went over and beyond to give us the best deal and service we could ever ask for!!..thanks for the best!! More

by Brianw101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave a review and for choosing Lexus of Chattanooga for your car-buying needs. We are thrilled to hear that Marc and Robbie provided you with excellent service and helped you get the best deal possible. We will be sure to pass on your kind words to them. Thank you again, and we look forward to serving you in the future!

February 23, 2023

It was great to work with Marc Bales of Lexus of Chattanooga. I had to wait a couple months because I had bought a new 2023 model RX 500H that was just beginning to ship out and he told me that it More

by Rhill14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a great experience working with Marc Bales and the team at Lexus of Chattanooga. We appreciate your patience during the waiting period and are glad that Marc kept you informed throughout the process. We take pride in providing excellent customer service and we are delighted that we were able to meet your expectations. We are grateful for your recommendation and hope to have the opportunity to serve you again in the future. Thank you for choosing Lexus of Chattanooga!

February 23, 2023

Marc Bales is professional and efficient. So pleasant to work with. Lexus of Chattanooga is the best dealership. This is my 2nd leased SUV with them. Everyone from the top down are wonderful More

by linda.hillcrna
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave such a positive review about Marc and our dealership. We're thrilled to hear that you had a great experience with us and that Marc was able to provide you with the professional and efficient service that you deserve. We strive to provide exceptional customer service, and we're glad that we were able to exceed your expectations. We appreciate your recommendation and look forward to working with you again in the future!

February 22, 2023

Trading in and buying my wife a new car was such a breeze with Marc. No hassle and beaten you up over prices. We had a Great Experience at Lexus of Chattanooga. Thanks, Oquinn's More

by aoquinn308
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with us at Lexus of Chattanooga. We are thrilled to hear that you had a hassle-free and enjoyable car buying experience with Marc. Providing exceptional customer service and fair pricing are among our top priorities, and we are glad to have exceeded your expectations. Thank you for choosing us, and we hope to see you again in the future.

February 21, 2023

They were very good at negotiating and staying in touch with me. Very nice people More

by kathylangford15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Welchel, Alesia Durr
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Mar 17, 2023 -

Lexus of Chattanooga responded

It's great to hear that you had a positive experience with the team at Lexus of Chattanooga. We appreciate your kind words and thank you for taking the time to leave a review. We always strive to provide excellent service and are happy to know that we met your expectations. If you have any further feedback or questions, please don't hesitate to reach out to us. We hope to see you again in the future!

February 17, 2023

I had the pleasure of working with John Cate at Lexus of Chattanooga and I couldn't be more satisfied. He was knowledgeable, professional, and courteous throughout the entire process of having my vehicle re More

by deviousz28
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with John Cate and our service team at Lexus of Chattanooga. We are thrilled to hear that John provided you with exceptional service, answering all your questions and ensuring your complete satisfaction. We take pride in providing our customers with top-notch service, and we are delighted that we were able to meet your expectations. Thank you again for choosing Lexus of Chattanooga, and we look forward to serving you in the future.

February 13, 2023

Great service! Alicia and Fred made our purchase of our new car so easy annd our drive down worth the buy. More

by bondtrigirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for your review! We're glad to hear that Alicia and Fred provided you with great service and made your car purchase a smooth and easy experience. We hope you enjoy your new car and look forward to serving you in the future at Lexus of Chattanooga.

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