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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

March 28, 2023

I can’t say enough good things about Fred Fortson and Lexus of Chattanooga. This is the 3rd vehicle that I have purchased from Fred and Lexus of Chattanooga. Fred Fortson is experienced, honest, and an a More

by Aprilabernathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in finance
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Mar 29, 2023 -

Lexus of Chattanooga responded

It's wonderful to hear that Fred Fortson and Lexus of Chattanooga provided you with such exceptional service. It sounds like Fred went above and beyond to ensure your satisfaction, especially during a difficult time after your vehicle was totaled. It's great to hear that you feel confident in recommending them and plan to be a customer for life. Thank you for sharing your positive experience with us!

March 28, 2023

Who knew coming into Lexus for service would result in eventually buying a 2023 NX? I sure didn’t, but glad it did! Alisha is very personable and down to earth. She took great care of me in getting myself More

by Nitabloodworth
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
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Mar 29, 2023 -

Lexus of Chattanooga responded

We're thrilled to hear that your experience with our dealership resulted in you driving off in a new 2023 NX! It's always our goal to exceed our customers' expectations, whether they're here for service or to purchase a vehicle. Thank you for recognizing Alisha for her personable and down-to-earth approach, as well as her excellent follow-up and concern for your needs. At Lexus of Chattanooga, we believe in providing exceptional customer service, and it's wonderful to hear that Alisha delivered on that promise. If you have any questions or concerns about your new NX or anything else related to our dealership, please don't hesitate to reach out to us. We're always here to help and look forward to serving you in the future.

March 27, 2023

I just got my new car from this dealership and want to say that it was a very pleasant experience. Marc is a great salesman with a lot of patience. I had to wait four months after ordering for its arriva More

by babibo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Lexus of Chattanooga responded

Congratulations on your new car! Thank you for sharing your positive experience with us. We are thrilled to hear that Marc was a great salesman and that he provided excellent customer service during your four-month wait for the arrival of your new car. At Lexus of Chattanooga, we believe in providing our customers with a seamless and enjoyable car-buying experience, and we are delighted to hear that you had a pleasant experience with us. We are also grateful for your nine years of loyalty as a customer. Thank you for choosing our dealership and for recognizing Marc's efforts in providing excellent customer service. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to serving you in the future.

March 16, 2023

Mark and Robert were excellent to do business with. This was our second purchase From them at Lexus of Chattanooga and they will get our next one as well. This was an Overall great experience for us! More

by cspendergrass1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grahm GM and Josiah in finance both 5 stars as well with Marc
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with Mark and Robert, about our dealership. We are thrilled to hear that you had a great experience and that you chose to do business with us for the second time. At Lexus of Chattanooga, we strive to provide our customers with exceptional service and a seamless car-buying experience. We are glad to hear that Mark and Robert provided you with excellent service and that you are satisfied with your purchase. Thank you for your loyalty and for choosing Lexus of Chattanooga for your automotive needs. We look forward to serving you in the future and helping you with your next purchase. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

March 15, 2023

The best purchasing experience I’ve ever had. Top notch service and communication. Highly recommended! More

by mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with our dealership. We are thrilled to hear that you had the best purchasing experience with us and that our service and communication met your expectations. At Lexus of Chattanooga, we understand that purchasing a vehicle is a significant investment, and we strive to provide our customers with top-notch service and support throughout the entire process. We are glad to hear that our team provided you with exceptional service and that you would recommend us to others. Thank you for choosing Lexus of Chattanooga for your automotive needs. We appreciate your business and look forward to serving you in the future. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

March 12, 2023

Wonderful customer service and an easy buying experience! Fred Fortson is amazing to work with and always keeps you informed with a smile. More

by Rhonda
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with our dealership and specifically with Fred Fortson. We are thrilled to hear that you had a wonderful customer service experience and that the buying process was easy for you. At Lexus of Chattanooga, we strive to provide our customers with exceptional service and support throughout the entire buying process. We are glad to hear that Fred was amazing to work with and that he kept you informed with a smile. Thank you for choosing Lexus of Chattanooga for your automotive needs. We appreciate your business and look forward to serving you in the future. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

March 09, 2023

Was a very fun experience. Started out with online conversations. He was so genuine and helpful More

by cindywalker.rhit
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Emerson
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Mar 09, 2023 -

Lexus of Chattanooga responded

Thank you so much for the positive review! Who say's buying a vehicle can't be fun huh? We appreciate you allowing us here at Lexus of Chattanooga to assist you. Once again, Thank You!

March 09, 2023

Purchased a Lexus IS 300 fsport from Fred. Fred was amazing to work with and we are extremely pleased with the service we received. We already own a SUV and added a second Lexus due to to the More

by Macyoung13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that Fred provided you with amazing service and that you are extremely pleased with your purchase of a Lexus IS 300 F Sport. At our dealership, we strive to provide our customers with superior service, and we are glad to hear that our efforts have earned your loyalty. We appreciate your business and are grateful for the trust you have placed in us. Thank you for choosing Lexus of Chattanooga for your automotive needs. We look forward to continuing to serve you in the future. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

February 25, 2023

I had absolutely the best experience purchasing my first Lexus from Fred Fortson! I have driven only Hondas for the last 30 years. Fred answered my 1,000 questions patience and kindness. I appreciate the th More

by MG
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hendrick, Taylor Gibson
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us. We are thrilled to hear that your first experience purchasing a Lexus from Fred Fortson was the best one you've had. At Lexus of Chattanooga, we understand that purchasing a new car can be an overwhelming experience, and we are glad that Fred was able to answer your questions with patience and kindness, ensuring that your needs were met. We appreciate your business and are grateful that you have chosen Lexus of Chattanooga. We look forward to serving you again in the future. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

February 24, 2023

I’ve done business with Lexus of Chattanooga for almost 30 years and never been disappointed. Will continue for next 30 years hopefully. More

by Bjvj4555
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Bales, Evan Emerson
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Lexus of Chattanooga over the last 30 years! It's great to hear that you have consistently received excellent service from the dealership and plan to continue doing business with them for the next 30 years. We appreciate your loyalty and hope that you continue to have great experiences with Lexus of Chattanooga in the future.

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