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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

May 13, 2023

They are the best in town! !! Marc and the staff at Lexus of Chattanooga always takes great care of me!! More

by WILLIAMSNATHANIEL2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We're delighted to hear that you consider Lexus of Chattanooga the best in town and that our team, especially Marc, consistently takes great care of you. At Lexus of Chattanooga, we strive to provide exceptional customer service and ensure that our customers have a positive experience every time they visit. It's fantastic to know that Marc and our staff have consistently met your expectations and provided you with the care and attention you deserve. Your satisfaction is our priority, and we're grateful for your continued trust and support. If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out. We're here to provide you with ongoing support and assistance. Thank you once again for choosing Lexus of Chattanooga and for your kind words. We appreciate your loyalty, and we look forward to serving you again in the future.

May 11, 2023

Fred was terrific. He answered all my questions and was very patient. He was very knowledgeable about the car, and Jackson was great explaining all the fancy buttons!!! More

by SueM
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We're delighted to hear that Fred provided you with a terrific car shopping experience. His patience, knowledge, and ability to answer all your questions are qualities we value in our team members. We're glad to know that Fred's expertise helped you feel confident and informed about the car you were interested in. Additionally, we appreciate your positive feedback about Jackson, who assisted you in understanding all the features and functions of the car's fancy buttons. Thank you for choosing us and for recognizing the exceptional service provided by Fred and Jackson. We'll be sure to pass along your gratitude to both of them. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help. Congratulations on your new car, and we hope it brings you many enjoyable experiences on the road. We appreciate your feedback and look forward to serving you again in the future!

May 11, 2023

Marc is a great person to work with. Well informed, straightforward, and friendly. Would be happy to recommend Marc to my friends and family any time! More

by Wesly Centerwall
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Lexus of Chattanooga responded

Thank you for your fantastic review! We're thrilled to hear that working with Marc was a great experience for you. His well-informed, straightforward, and friendly approach is what we strive for in our team members. We appreciate your kind words about Marc's professionalism and helpfulness. Knowing that he left a positive impression on you reinforces our commitment to providing exceptional service to our customers. Thank you for your willingness to recommend Marc to your friends and family. We're honored to have earned your trust and will be delighted to extend the same level of service to your loved ones. If you ever need any further assistance or have any questions, please don't hesitate to reach out to Marc or our team. We're here to help. Thank you again for your positive feedback, and we look forward to serving you and your referrals in the future!

April 28, 2023

Thank you for a speedy process! Found the exact vehicle we were looking for! Couldn’t be more pleased! More

by Leslieaduch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave us a review on Google! We are thrilled to hear that you had a speedy and successful car buying experience at Lexus of Chattanooga, and that you were able to find the exact vehicle you were looking for. Our team understands that purchasing a car is a significant decision, and we are committed to making the process as smooth and stress-free as possible for our clients. We are glad to hear that we were able to provide you with the excellent service you deserve. Thank you for choosing Lexus of Chattanooga as your preferred dealership. If there is anything we can do to assist you further, please do not hesitate to contact us. We appreciate your business and hope to see you again in the future!

April 27, 2023

Salesman Extraordinaire Ralph Paty treated me and my fiancee like family members and found us the car we wanted! Not only that, he did it with humor, flair, and an obvious joy in seeing how happy we wer More

by TONY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JUSTIN MCKAMEY
Apr 28, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your wonderful experience at Lexus of Chattanooga with Ralph Paty, Jackson Antinore, and Justin Hendrick. We are delighted to hear that you were treated like family members and that Ralph went above and beyond to find you the car you wanted with humor, flair, and obvious joy. At Lexus of Chattanooga, we strive to provide exceptional customer service, and we are thrilled that our team was able to exceed your expectations. We are glad to hear that Jackson provided you with thorough and patient training on how to operate your new Lexus and generously offered to assist you if any glitches arise. We also appreciate your kind words about Justin's expert and efficient guidance through the paperwork process. We are proud of our team's ability to work together to make your car buying experience pleasant and hassle-free. Thank you for choosing Lexus of Chattanooga for your automotive needs, and we hope to serve you again in the future.

April 26, 2023

Great employees, good location , good maintenance service, been with this location for years will keep buying Lexus More

by JonesW5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave us a positive review on Google. We are thrilled to hear that you have had a great experience with our employees and maintenance service over the years, and that you have chosen to keep buying Lexus vehicles from our location. At Lexus of Chattanooga, we take pride in providing our customers with exceptional service and maintenance, and we are delighted that we have been able to meet your expectations. Thank you for being a loyal customer, and we look forward to continuing to serve you in the future.

April 23, 2023

Very Good salesman work hard to please his customers and very patient with customers with no pressure More

by JonesW5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Lexus of Chattanooga responded

Thank you for your positive feedback and kind words about our salesman Fred at Lexus of Chattanooga! We are thrilled to hear that he worked hard to please you as a customer and was very patient with no pressure. At Lexus of Chattanooga, we are committed to providing outstanding customer service, and we are delighted that Fred went above and beyond to ensure your satisfaction. We pride ourselves on having a knowledgeable and courteous sales team who prioritize the needs and preferences of our customers. We will be sure to pass along your compliments to Fred as recognition of his exceptional efforts. If you have any further feedback or need any additional assistance, please do not hesitate to reach out to us. We are always here to help and ensure that you have the best possible experience with us. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you again in the future.

April 13, 2023

This was the easiest buying experience I've had in 30 years of buying cars. Everyone at the dealership is very polite and easy to talk and work with. Marc and Justin communicated with me effectively an More

by hoffman.engineer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hendrick
Apr 17, 2023 -

Lexus of Chattanooga responded

We would like to express our sincerest gratitude for taking the time to leave us such a glowing review. We are thrilled to hear that your recent car-buying experience at our dealership was the easiest you've had in 30 years of buying cars. Our team takes great pride in providing a stress-free and enjoyable car-buying experience for our customers. We are delighted to hear that you found everyone at the dealership polite, easy to talk to, and work with. We are also thrilled to hear that Marc and Justin were able to communicate effectively and efficiently with you throughout the entire process. Thank you for choosing our dealership for the second time and for your trust in our team. We are delighted to hear that you will definitely come back if needed. We will make sure to maintain the easy-going atmosphere that you enjoyed during your visit, as it is a top priority for us. Thank you again for your kind words, and we look forward to serving you in the future.

April 03, 2023

looked at the Lexus, returned and purchased because of Fred Fortson expertise and friendly personality. More

by davi2552
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience at Lexus of Chattanooga. We are thrilled to hear that you had a great experience working with Fred Fortson and that he was able to provide you with the expertise and friendly personality that made you feel comfortable in making your purchase. At Lexus of Chattanooga, we pride ourselves on providing exceptional customer service, and we are delighted to know that we have exceeded your expectations. We will make sure to pass on your kind words to Fred and the rest of our team. Thank you again for choosing Lexus of Chattanooga, and we hope to see you again soon.

March 30, 2023

As always, a pleasure doing business with this dealership and Fred, our top notch sales specialist. Highly recommend Lexus of Chattanooga More

by farmerbrian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave a review. We are thrilled to hear that you had a great experience with us and that Fred provided you with excellent service. At Lexus of Chattanooga, we believe in providing our customers with exceptional service and ensuring that their car buying experience is as smooth and enjoyable as possible. We are delighted that Fred was able to deliver on this promise and help you find the perfect vehicle that meets your needs. We appreciate your kind words about our dealership and your recommendation to others. It is always our goal to provide our customers with a pleasant and enjoyable experience. Thank you for choosing us as your trusted dealership. We appreciate your business and look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to reach out to us.

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