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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

June 24, 2023

My experience with Fred in the lease of my last three Lexuses has taught me that he is honest and reliable. He has given enough guidance that I have been able to choose vehicles that have served my famil More

by huffinej2002
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience with Fred and for your continued trust in Lexus. We're delighted to hear that Fred has consistently provided you with honesty and reliability throughout the lease process of your last three Lexuses. We understand the importance of choosing vehicles that meet your family's needs, and we're glad that Fred has been able to provide the guidance necessary for you to make informed decisions. His commitment to taking the time to understand your requirements and ensure your satisfaction is highly valued. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing Lexus, and we look forward to serving you and your family in the future.

June 24, 2023

Marc, Justin, and Jackson at Lexus of Chattanooga were great to work with, from finding the vehicle we wanted, doing the paperwork and showing us how everything works. They were all very knowledgeable and More

by Dkeller
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hendericks
Jun 27, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback and for choosing Lexus of Chattanooga for your car-buying experience. We're thrilled to hear that Marc, Justin, and Jackson provided you with great service throughout the process, from finding the vehicle you wanted to assisting with paperwork and explaining how everything works. At Lexus of Chattanooga, we take pride in our knowledgeable and dedicated team members who strive to make our customers feel comfortable and well-informed. We're glad to hear that Marc, Justin, and Jackson exceeded your expectations and contributed to a positive experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. Thank you for your kind words and for choosing Lexus of Chattanooga. We look forward to serving you again in the future.

June 23, 2023

Love love love Lexus of Chattanooga. Marc is the best and will always be my go to sales guy! ♥️ More

by kirawillis
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Lexus of Chattanooga responded

Thank you for your enthusiastic feedback and for choosing Lexus of Chattanooga as your preferred dealership. We're thrilled to hear that you love our dealership and that Marc has provided you with exceptional service. Marc is indeed a valued member of our team, and we appreciate your loyalty and trust in him as your go-to salesperson. We will make sure to recognize Marc for his outstanding dedication to customer satisfaction. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. Thank you for your continued support, and we look forward to serving you with the same level of excellence in the future.

June 22, 2023

Marc was fantastic to work with. He was very attentive to all questions or any concerns. Very easy process. Very happy with our experience More

by finneyv77
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
Jun 27, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback and for choosing Lexus of Chattanooga for your automotive needs. We're delighted to hear that Marc provided you with a fantastic experience and was attentive to all your questions and concerns. At Lexus of Chattanooga, we strive to provide exceptional customer service, and it's great to know that Marc exceeded your expectations. We're glad that the process was easy for you, and we appreciate your satisfaction with your overall experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for your kind words, and we look forward to serving you again in the future.

June 19, 2023

Fred, Jackson and Justin were great during the buying experience. Hope service people are half as helpful as the three guys I dealt with at Lexus. More

by Marghee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin 5.5
Jun 19, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive buying experience with Fred, Jackson, and Justin at Lexus of Chattanooga. We are thrilled to hear that they were great during your purchase process. At Lexus of Chattanooga, we take pride in our knowledgeable and dedicated team members who strive to provide exceptional service to our customers. We appreciate your recognition of Fred, Jackson, and Justin's helpfulness during your buying experience. Rest assured, our service department is staffed with highly skilled professionals who are committed to providing the same level of assistance and support as our sales team. We are confident that they will be just as helpful when you visit us for any service needs. Thank you for choosing Lexus of Chattanooga as your trusted dealership. We value your business and look forward to serving you in the future.

June 16, 2023

Excellent experience. Maybe the most efficient purchase experience I've ever had. We handled everything in advance. The delivery was seamless with excellent service. More

by lockettejp
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Emerson
Jun 19, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your excellent experience with us at Lexus of Chattanooga. We are thrilled to hear that your purchase experience with us was efficient and seamless, possibly the most efficient one you've ever had. At Lexus of Chattanooga, we strive to provide a streamlined and hassle-free buying process for our valued customers. We are pleased that we were able to handle everything in advance, ensuring a smooth and efficient transaction for you. Our team is committed to delivering excellent service, and we are glad to know that the delivery of your vehicle went seamlessly. Your satisfaction is our top priority, and we appreciate your recognition of our excellent service. Thank you for choosing Lexus of Chattanooga as your trusted dealership. We value your business and look forward to serving you again in the future.

June 14, 2023

The team was very helpful including Jackson that delivered the car. I won't consider trading with any other store. More

by bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Lexus of Chattanooga responded

We are thrilled to receive your outstanding review and appreciate your kind words about our team, especially Jackson, who delivered your car. It's fantastic to hear that they were helpful and provided you with exceptional service. At Lexus of Chattanooga, we take pride in our dedicated and knowledgeable staff members who go above and beyond to assist our customers. We understand that the car-buying experience extends beyond the showroom, and we strive to ensure that every aspect, including the delivery process, is seamless and enjoyable for our customers. We are delighted to have earned your trust and loyalty. Your commitment to choosing Lexus of Chattanooga for your future automotive needs means a great deal to us. We will continue to work hard to provide you with exceptional service and exceed your expectations. If there's anything else we can do to assist you or if you have any questions or concerns, please feel free to reach out to us. We are here to provide you with ongoing support and ensure your satisfaction. Thank you once again for choosing Lexus of Chattanooga. We look forward to serving you in the future.

June 14, 2023

Great customer service allow you to ask questions and did not pressure you into buying what you didn't want More

by gregdavis356
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron of capital Toyota
Jun 14, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave us such a wonderful 5-star review. We are delighted to hear that you had a great experience with our team at Lexus of Chattanooga. At Lexus of Chattanooga, we strive to provide exceptional customer service, and we are thrilled to know that we were able to meet your expectations. We believe that a successful car-buying experience involves not only providing you with the information you need but also giving you the freedom to ask questions without feeling pressured. Our dedicated team understands that each customer has unique preferences and requirements. We are committed to assisting you in finding the perfect vehicle that matches your desires and needs. It is gratifying to know that we were able to create a comfortable and stress-free environment for you during the process. Your feedback is invaluable to us as it helps us improve and maintain the high standard of service we aim to provide. We genuinely appreciate your kind words and your trust in our dealership. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure your continued satisfaction with your Lexus ownership. Thank you once again for choosing Lexus of Chattanooga. We look forward to serving you in the future.

June 12, 2023

One of the best salesmen I’ve had very helpful and very friendly go above and beyond to get you what you want all around great person More

by Felecia Moss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Lexus of Chattanooga responded

Thank you for your outstanding 5-star review of one of our salesmen at Lexus of Chattanooga! We greatly appreciate your kind words and positive feedback. We're thrilled to hear that your experience with our salesman was exceptional and that he was very helpful, friendly, and went above and beyond to ensure you got exactly what you wanted. Providing exceptional service and meeting our customers' needs is our top priority, and we're delighted that we were able to deliver on that for you. Your kind words about our salesman being a great person mean a lot to us. We strive to hire professionals who not only have the expertise but also have a genuine passion for assisting our customers. Thank you for choosing Lexus of Chattanooga, and for taking the time to share your positive experience. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction.

June 11, 2023

The dealership was immaculate. We put a deposit down in February and the first time we went to the dealership was the day we picked up our RX500h as we live 100 miles away. Our c More

by Dmblizzard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Lexus of Chattanooga responded

Thank you for your outstanding 5-star review of Lexus of Chattanooga! We greatly appreciate your kind words and taking the time to share your experience with us. We're thrilled to hear that you found our dealership to be immaculate and that your car was exactly as described. Maintaining a clean and inviting environment is important to us, and we're delighted that it contributed to your positive experience. We're also glad that Marc Bales made your car-buying process easy and enjoyable. Our team members, including Justin Hendricks, work diligently to provide exceptional service and ensure a seamless experience for our customers. Your high rating and recommendation mean a lot to us. We strive to deliver outstanding service and make every interaction with our staff pleasant and memorable. Thank you for choosing Lexus of Chattanooga, and we appreciate your kind words about Marc and the entire staff. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction.

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