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Lexus of Chattanooga

Chattanooga, TN

4.9
1,097 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,097 reviews

September 11, 2023

VERY ACCOMMODATING IN CONSIDERATION OF SPECIAL CIRCUMSTANCES INVOLVING TIME AND OUT OF TOWN PURCHASE TRAVEL. More

by almered20
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your feedback, and we're thrilled to hear that our team at Lexus of Chattanooga was very accommodating in consideration of your special circumstances involving time and out-of-town purchase travel. Providing flexible and considerate service to meet our customers' unique needs is a top priority for us. Your satisfaction and convenience are important to us, and we're pleased that we could assist you during your purchase. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met, no matter the circumstances. Thank you for choosing Lexus of Chattanooga, and we look forward to assisting you in the future.

September 01, 2023

Initially called around 3pm to inquire about a new Lexus. I was promptly contacted by Fred, and he went above and beyond to ensure I received adequate value for my trade. He even stayed 2 hours past closing More

by Johnathansdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your exceptional experience with us, even from all the way in Nashville! We are thrilled to hear that Fred provided you with outstanding service and made sure you received the value you deserve for your trade. Fred's dedication and going the extra mile, including staying late, exemplify our commitment to customer satisfaction. We're excited to have you as part of our Lexus of Chattanooga family and look forward to being your trusted dealership for many more car purchases in the future. If you have any questions or need assistance down the road, please don't hesitate to reach out to us. Safe travels, and here's to a fantastic partnership with you, our valued customer!

August 30, 2023

Our experience was excellent. Ralph Paty is the consummate professional, and he was a pleasure to work with. He really has the knowledge of the product to enhance the customers ex More

by Rick Thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you so much for your fantastic 5-star review! We're delighted to hear that you had an excellent experience with us at Lexus of Chattanooga. It's wonderful to know that Ralph Paty provided you with top-notch service. We're proud to have him as part of our team, and your kind words are a testament to his dedication and knowledge. We believe that a knowledgeable and professional approach enhances the car-buying experience, and we're glad Ralph could provide that for you. We're honored to be a part of your Lexus family, and we thank you for choosing Lexus of Chattanooga. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Once again, thank you for your support and kind words. We look forward to serving you again whenever you need us!

Sep 07, 2023 -

Rick Thompson responded

We will certainly call on you again! Thank you.

August 26, 2023

Pleasant experience with no pressure. Very accommodating, informative and professional treatment. Would highly recommend this dealership to friends and family. More

by Ldmason180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We're delighted to hear that you had a pleasant experience with us at Lexus of Chattanooga. Our commitment to providing a pressure-free environment and exceptional service is at the core of what we do, and we're thrilled that you felt accommodated, informed, and professionally treated during your visit. Your recommendation means the world to us. We're honored that you would consider us for your friends and family. If you or your loved ones ever have any questions, need assistance, or want to explore more about our offerings, please don't hesitate to reach out. We're here to provide the same excellent experience to all those you refer. Thank you for choosing Lexus of Chattanooga. We truly appreciate your support and look forward to the opportunity to serve you, your friends, and your family again!

August 25, 2023

Our experience here was fast and efficient. Fred was an honest and reliable person to work with! More

by Jljcorbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us at Lexus of Chattanooga! We're delighted to hear that your visit was fast and efficient, and that Fred provided you with honest and reliable assistance. Efficiency and honesty are qualities we hold dear, and we're thrilled that your experience with Fred reflected these values. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction and to assist you in any way we can. Thank you for choosing Lexus of Chattanooga. We truly appreciate your support and look forward to serving you again whenever you need us!

August 24, 2023

Look for Mike Watson. He is the best sales agent and goes beyond after sales. Very approachable and ready to help for any questions. Overall Lexus of Chattanooga has expli More

by maicapitoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
Aug 30, 2023 -

Lexus of Chattanooga responded

Thank you so much for your glowing feedback and for highlighting the exceptional service provided by Mike Watson at Lexus of Chattanooga. We're thrilled to hear that he went above and beyond to assist you, not only during the sales process but also after. Mike's approachability and readiness to help are qualities we value in our team members, and we're proud to have him represent us. It's wonderful to know that you've found our dealership to have explicit and empathetic individuals who truly understand and meet your needs and expectations. Creating a positive and supportive environment is a top priority for us, and your experience reflects our commitment. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to provide the same outstanding service that you've come to expect from us. Thank you for choosing Lexus of Chattanooga as the best dealership for you. We appreciate your support and look forward to serving you again whenever you need us!

August 21, 2023

PROFESSIONAL AND EXTREMELY NICE GREAT PLACE TO BUY A CAR I WILL BE BACK AND RECOMMEND IT HIGHLY More

by Kmarlowga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive feedback with us! We're delighted to hear that you found our team to be professional and extremely nice during your visit. Creating a great car-buying experience is important to us, and we're thrilled that you had a positive impression of our dealership. We truly appreciate your recommendation and your intention to return. If you ever have any more questions, need assistance, or are ready for your next visit, please don't hesitate to reach out. We're here to provide you with exceptional service and support. Safe travels, and thank you for considering us for your future vehicle needs. We look forward to serving you again.

August 18, 2023

Wandered around this dealership just to see what vehicles they had available when our eyes fell upon a gorgeous blue beauty. Marc Bales came out to greet us and show us around and explain the Lexus hierarchy More

by michael.magsaysay18
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us at Lexus of Chattanooga! We're thrilled to hear that you had a fantastic visit and that Marc Bales, our team member, made your car-buying journey truly special. It's great to know that Marc's approach was tailored to your preferences and that he introduced you to the Lexus lineup with a test drive that exceeded your expectations. We take pride in creating a comfortable and pressure-free environment for our valued customers. Congratulations on becoming the proud owners of the blue beauty! We're also glad to hear that Josiah, our finance expert, was able to assist you in securing a lower interest rate. Your recommendation of Marc and Lexus of Chattanooga means the world to us. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction and provide assistance whenever needed. Wishing you many miles of enjoyment in your dream car!

August 16, 2023

Extremely professional, kind, and easy to work with from start to finish! I absolutely love everything about Lexus from the product obviously, to the process!! Thank you! More

by Lesliemurphey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Aug 18, 2023 -

Lexus of Chattanooga responded

Thank you so much for sharing your positive experience with us at Lexus of Chattanooga! We're thrilled to hear that you found our team to be extremely professional, kind, and easy to work with from start to finish. Providing exceptional service and creating a positive buying experience are top priorities for us, and we're delighted that we could meet your expectations. It warms our hearts to know that you not only love the Lexus product but also appreciate the entire process. Your satisfaction is our ultimate goal, and we're grateful for your kind words. If you ever have any more questions, need assistance, or simply want to share more about your Lexus experience, please don't hesitate to reach out. We're here to ensure your continued satisfaction and provide support whenever you need it. Wishing you many enjoyable moments in your Lexus, and we look forward to serving you again!

August 10, 2023

Great service. They helped find a decent interest rate. I got the car I was looking for More

by Rhans405
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Lexus of Chattanooga responded

Thank you for your positive feedback! We're delighted to hear that you received great service and that we could assist you in finding a decent interest rate. Congratulations on getting the car you were looking for – it's wonderful to know that we could meet your needs. If you have any more feedback, questions, or if there's anything else we can do for you in the future, please feel free to reach out. We're here to help.

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