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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,121 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,121 reviews

January 14, 2025

Buying a car at Lexus couldn’t be easier. Michael had everything ready to go, so that little time was wasted on the paperwork side of things. He is very professional and easy to work with. Co More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re so glad to hear that Michael made your car-buying experience quick and seamless. We take pride in ensuring that everything is prepared for our customers to make the process as efficient as possible, and it’s great to know that you were completely satisfied with your experience. We truly appreciate your kind words and look forward to assisting you again in the future!

January 13, 2025

Excellent car buying experience. Highly recommend. Marc picked me up at the airport and the team took care of me. Love the Lexus I bought! More

by Shelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so happy to hear that your car-buying experience was excellent, and that Marc and the team were able to make your visit seamless and enjoyable. We’re thrilled you’re loving your new Lexus! Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new ride!

January 10, 2025

We had an appointment with M. Platt and were never offered a seat at his desk - only told to wait in the lobby the entire time while he worked with another customer. The contract More

by jeffshayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Schreiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

January 06, 2025

I’ve visited many Dealerships and they’re all good but Lexus of Chattanooga by far exceeds them all. They really care about you and your vehicle More

by emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Lexus of Chattanooga exceeded your expectations. Providing exceptional care for both you and your vehicle is our top priority, and we’re so glad that our team made a lasting impression. Your feedback means the world to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

January 04, 2025

Absolutely flawless experience with Lexus of Chattanooga. Mark Bales was super communicative, professional, and accommodating throughout the entire process. I would whole heartedly recommend them to anyone l More

by 3gaited
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Lexus of Chattanooga responded

Thank you for sharing your outstanding experience with us! We’re so glad to hear that Mark Bales made your car-buying process smooth, communicative, and professional. It means a lot to us that you drove all the way from Orlando to do business with Lexus of Chattanooga! Your recommendation truly warms our hearts, and we’re grateful for your trust. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 04, 2025

The worse thing was waiting on the GX to get to the dealer which could not be prevented….I was just very excited but Marc was great to keep me updated and a pleasure to work with. More

by Angie Mc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

January 01, 2025

I recently bought a 2022 used Lexus from Lexus of Chattanooga. Fred Fortsen was the salesman assisting us. He was without a doubt the most knowledgeable, pleasant, and helpful salesman I’ve ever h More

by bdyda
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We're thrilled to hear that Fred provided you with such a wonderful experience. His 20 years of military service and expertise in car sales truly shine through, and we're so glad he could make your car-buying journey as seamless and enjoyable as possible. We're so happy to hear you're loving your Lexus! If there's anything else we can do for you, please don’t hesitate to reach out. Enjoy your new car!

December 25, 2024

Fred and the Chattanooga dealership offered a first rate experience. I would recommend them to anyone :) More

by Mbmccarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Fred and the team at Lexus of Chattanooga provided you with a first-rate experience. Your recommendation means the world to us! If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again!

December 20, 2024

Wade and Justin made the process seamless. Wade followed up with me consistently until my car arrived on the lot. I would recommend anyone using them! More

by DavisB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Lexus of Chattanooga responded

Thank you for your kind words, Davis! We're so glad to hear that Wade and Justin made your experience seamless and kept you informed every step of the way. Your recommendation means a lot to us, and we truly appreciate your trust. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again in the future!

December 18, 2024

Great customer service. Listened & followed up. Delivered what I requested! Thank you Fred, I will definitely recommend you to friends and family. More

by Feedavis1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback, Feedavis1! We're thrilled to hear that Fred provided you with great service, listened to your needs, and followed through to deliver exactly what you requested. Your recommendation to friends and family means the world to us! If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again!

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