Lexus of Chattanooga

Lexus of Chattanooga responded

Thank you for your feedback! We are very pleased to hear that Mr. Bales provided you with a professional experience throughout your vehicle purchase and was able to answer all of your questions confidently. We strive to ensure our sales team is knowledgeable and provides excellent service to all our guests at Lexus of Chattanooga. We hope you are enjoying your new vehicle and look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you so much for taking the time to share your wonderful experience! We are absolutely thrilled to hear that your recent vehicle purchase at our Chattanooga dealership was one of the smoothest you've ever had. We take great pride in maintaining an impeccably clean environment and are delighted that it contributed to a positive first impression. We are even more proud of our amazing staff, and it's so rewarding to know that their professionalism, friendliness, and willingness to assist made you feel valued and well taken care of throughout the entire process. Your high recommendation means the world to us. We strive to provide a hassle-free and enjoyable experience for every guest, and it's fantastic to know we achieved that for you. Thank you for choosing Lexus of Chattanooga! We hope you are enjoying your new vehicle and look forward to welcoming you back in the future.

Lexus of Chattanooga responded

Thank you so much, Carolyn! We are absolutely delighted to hear about your continued positive experiences with Ralph Paty. It's wonderful to know that he has provided you with outstanding service and that you consider him a great salesman. We are so proud to have Ralph on our team at Lexus of Chattanooga. His dedication to his clients, his friendly and efficient manner, and his helpful advice are truly valued. We are thrilled that you plan to return to him for your next vehicle purchase. Thank you for your kind words and for your continued loyalty to Lexus of Chattanooga. We will be sure to share your appreciation with Ralph!

Lexus of Chattanooga responded

Thank you so much, Ashley! We are thrilled to hear that you had another great experience working with Ralph Paty for your second vehicle purchase at Lexus of Chattanooga! It's wonderful to know that he kept you and your husband updated throughout the entire process and even checked in the day after to ensure all your needs were met. We are also delighted to hear that everyone you worked with on the day of purchase was very helpful and went above and beyond to ensure your happiness. Providing exceptional service and making sure our guests feel well-cared for is our top priority. Thank you for your continued loyalty to Ralph and Lexus of Chattanooga! We truly appreciate your business and look forward to assisting you again in the future.

Lexus of Chattanooga responded

Lara, this is absolutely wonderful to hear! Thank you so much for sharing your delightful experience at Lexus of Chattanooga and for your kind words about Ralph Paty! We are so thrilled that he made you feel regal – that's exactly the kind of exceptional service we aim to provide. It's fantastic to know that you felt so welcomed and encouraged to reach out for help with all the exciting new features on your Lexus. We take great pride in our entire team, from Sales and Finance to our Tech Tutor and the wonderful people in our Service Department. It sounds like you experienced the best of what Lexus of Chattanooga has to offer! Thank you again for your enthusiastic feedback and for recognizing the dedication of our team. We hope you have many joyful cruises in your new Lexus! And please, do feel welcome to stop by anytime – we're always happy to assist you.

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consider Lexus of Chattanooga a superior dealership that truly cares for its customers and takes pride in its work. We are especially thrilled that you highlighted Ralph Paty as an amazing sales associate. His knowledge, excellent communication skills, and dedication to follow-through are qualities we highly value, and we're so glad they made a positive impact on your experience. Thank you for recognizing our commitment to our customers. We truly appreciate your business and hope to have the pleasure of assisting you again at Lexus of Chattanooga in the future!

Lexus of Chattanooga responded

That's fantastic to hear! Thank you so much for sharing your wonderful experience at Lexus of Chattanooga! We are thrilled that you found it to be your smoothest vehicle purchase ever, and we're especially delighted to hear about your positive experience with Marc Bales. It's wonderful to know that Marc listened closely to your needs, provided you with suitable options, and respected your preferences without any pressure. We are also glad that you received a solid offer on your trade-in and that Marc went the extra mile to secure the specific vehicle you wanted, even arranging a transfer from another dealership. Providing a seamless, respectful, and efficient car-buying experience is our top priority, and your feedback confirms we are on the right track. Thank you for choosing Lexus of Chattanooga! We hope you are absolutely enjoying your new vehicle and look forward to assisting you again in the future.

Lexus of Chattanooga responded

Thank you so much, Kitty! We are absolutely delighted to hear that Marc Bales provided you with the patience and guidance you needed to find the perfect Lexus at Lexus of Chattanooga. We understand that making the right selection is important, and we're glad Marc could help you navigate the options. It's wonderful to know that you experienced the standard of excellence and professional service that we strive to provide every customer, the kind that keeps you coming back. We are also very pleased that Justin Hendrix and Aaron provided you with valuable assistance with the financials and IT aspects of your purchase. Thank you for recognizing the dedication of our entire team at Lexus of Chattanooga. We truly appreciate your business and look forward to welcoming you back for all your future Lexus needs!

Lexus of Chattanooga responded

That is absolutely wonderful to hear! Thank you so much for your continued loyalty and for sharing your positive feedback about Lexus of Chattanooga. We are thrilled that you consistently have a great buying experience with us and that you consider our service the best anywhere. It means the world to us to know that we are meeting your expectations and providing you with the high level of service you deserve. We truly appreciate your business and look forward to welcoming you back for many years to come!

Lexus of Chattanooga responded

Thank you so much, marsha! We are thrilled to hear that you found Marc Bales to be the perfect salesperson and that he provided you with such knowledgeable and consistent communication throughout your transaction. We truly value his dedication to providing excellent care to our guests. We are also delighted that you had a positive experience with Justin in finance. It's wonderful to know that the entire experience at Lexus of Chattanooga was wonderful for you. Thank you for your kind words! We appreciate your business and hope to have the pleasure of assisting you again in the future.