Lexus of Chattanooga

Lexus of Chattanooga responded

We deeply apologize for any inconvenience or discomfort you experienced during your recent visit to Capital Collision Center. Your feedback is incredibly valuable to us as we continuously strive to improve our customer service standards. We're pleased to hear that you found the body work to be of good quality. However, we're truly sorry to learn about your dissatisfaction with the communication and service provided by our staff member. This behavior is not reflective of our values or the level of service we aim to provide. Please know that we take your concerns seriously and will be addressing them internally to ensure that this issue is promptly rectified. We understand the importance of timely updates and courteous communication throughout the repair process, and we regret falling short of your expectations in this regard. Should you have any further questions or if there are any additional concerns you'd like to discuss, please don't hesitate to reach out to us directly. We sincerely hope for the opportunity to regain your trust and demonstrate the exceptional service that we strive to deliver to all our customers. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.

ccoxwell responded

When I got my car back I didn't notice but later I found a yellow bungee cord wrapped around the underside of drivers side headrest and the drivers seat won't retract when I unbuckle the seat belt. I have gone in to the settings and it is set to full retraction. It was working when I dropped my car off. It's one of the features I missed most while my car was in the body shop for over 6 weeks. I need to know where to take it to be fixed. I do not ever want to go back to Capital Collision.

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and we truly appreciate your loyalty to our dealership over the years. John Cate has been an invaluable member of our team, and we're thrilled to hear that he has consistently provided you with exceptional service. Your feedback regarding your recent visit to our new location is incredibly important to us. We sincerely apologize for the lack of privacy you experienced while speaking with John. We understand the importance of privacy during customer interactions and are committed to ensuring that all our customers feel comfortable and respected during their visits. Rest assured, we will address the issue of noise and lack of privacy in our new location promptly. Your feedback will help us make necessary improvements to ensure a more pleasant experience for all our valued customers. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to enhance your experience with us. Thank you again for your feedback, and we look forward to serving you better in the future.

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with us during your car buying process. Providing transparency and efficiency is always our top priority, especially for customers like you who are on a tight schedule. We're delighted that our team was able to streamline the process for you, from sales to finance and technology, allowing you to make the most of your time. Saving you valuable hours while ensuring a smooth and straightforward experience is what we aim for with every customer. Your recommendation means the world to us, and we're grateful for the opportunity to serve you. If you ever need anything in the future or have any questions, don't hesitate to reach out. Safe travels, and thank you again for choosing Lexus of Chattanooga!

Lexus of Chattanooga responded

We're honored to have earned your trust and loyalty as a repeat customer at Lexus of Chattanooga! Knowing that you've chosen us for your last three vehicles speaks volumes about the comfort, dependability, and quality of service you've experienced with us. Providing top-notch vehicles and excellent service is at the core of what we do, and we're thrilled that we've been able to meet your expectations time and time again. Thank you for your continued support, and please know that we're here to assist you with anything you may need in the future. Whether it's maintenance, upgrades, or exploring new models, our team is dedicated to ensuring your satisfaction every step of the way. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you for many more years to come!

Lexus of Chattanooga responded

We are genuinely touched by your kind words and the trust you've placed in Lexus of Chattanooga. Your appreciation for our dealership and the upcoming move to a new location warms our hearts. It's our commitment to continuously improve and provide an even better experience for our valued customers. Ralph Paty is indeed a treasure to our team, and we're thrilled to hear about the stress-free and satisfying experiences he creates for our customers. Your confidence in him and our dealership is the highest praise we could receive. As we transition to our new facilities, we are excited about the enhanced services and opportunities it will bring to serve you better. We look forward to continuing to assist you with finding that perfect Lexus and ensuring it stays in pristine condition for years to come. Feel free to reach out to Ralph Paty or any member of our dedicated staff for anything you may need. Your satisfaction is our top priority, and we can't wait to welcome you for your next car purchase. Thank you again for your kind words, and we eagerly anticipate the opportunity to serve you in our new location.

Lexus of Chattanooga responded

We are delighted to receive your wonderful feedback about the great service experience you had at Lexus of Chattanooga. Our team takes pride in delivering fast, easy, and pressure-free service to ensure our customers have a seamless and enjoyable experience. Your kind words about everyone being super helpful and the absence of any pressure mean the world to us. It's our priority to create a comfortable environment where you feel valued and respected throughout your visit. We sincerely appreciate your trust in us, and we look forward to providing the same exceptional service in the future. If there's anything more we can assist you with, please don't hesitate to reach out. Thank you again for choosing Lexus of Chattanooga, and we can't wait to welcome you back!

Lexus of Chattanooga responded

We are overjoyed to hear about your fantastic car buying experience at Lexus of Chattanooga over the weekend! Your detailed account of the seamless process, from the test drive to the trade-ins and interactions with our team, warms our hearts. Wade, Josiah, and Allie are thrilled to have been part of your journey, ensuring transparency, honesty, and a customer-centric approach. Your satisfaction and comfort during the process are of utmost importance to us, and we are delighted that you felt your business mattered. The fact that you, your husband, and your 17-year-old son have chosen to do business with us in the future is the highest compliment we could receive. We appreciate your trust and look forward to providing exceptional service for years to come. And of course, who can forget the sweet touch of cookies and mousepads! It's the little things that make a big difference. Thank you again for choosing Lexus of Chattanooga. We can't wait to welcome you back whenever you need assistance.

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with our team at Lexus of Chattanooga! We're thrilled to hear that our staff provided excellent service, showcasing professionalism and a customer-oriented approach. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future and truly appreciate any recommendations you make. If there's anything more we can do for you, please don't hesitate to reach out. Safe travels until we have the pleasure of serving you again!

Lexus of Chattanooga responded

Thank you for sharing your wonderful experience with us at Lexus of Chattanooga! We're thrilled to hear that your vehicle purchase experience was the best ever. It's great to know that Robbie, Marc Bales, and the entire staff provided excellent service, demonstrating honesty, professionalism, and accommodation. We appreciate your recommendation and are pleased that you found the exact SUV you were looking for. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We value your trust and look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for sharing your positive experience in purchasing a 2024 Lexus RX 350 from Marc Bales at Lexus of Chattanooga! We're thrilled to hear that Marc was an awesome and delightful salesman, making your buying experience easy and pleasant. It's wonderful that Justin in financing and Jackson explaining the car's features contributed to a simple and painless process. We appreciate your recommendation, and we're glad Allie's friendly introduction added to your overall satisfaction. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We value your trust and look forward to serving you again in the future!