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Lexus of Brookfield - Service Center
Brookfield, WI
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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202 Reviews of Lexus of Brookfield - Service Center
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November 06, 2020
I came to the dealership to take my car in for service. When I arrived I was lost and the associate Jazzmin Bullock helped me get to where I needed to go. She was very helpful and understanding.. She drove When I arrived I was lost and the associate Jazzmin Bullock helped me get to where I needed to go. She was very helpful and understanding.. She drove me and my car to where I needed to go. Overall Jazzmin made my experience at Lexus of Brookfield comfortable and welcoming. More
by Jordynsmith32
Employees Worked With
Jazzmin Bullock
August 29, 2020
I've leased all my cars (all Lexus) and purchased one certified used from this dealership. LoB is always clean, the employees are very friendly, there are always cookies waiting in addition to other snac certified used from this dealership. LoB is always clean, the employees are very friendly, there are always cookies waiting in addition to other snacks and beverages. The bathrooms are always clean. I always enjoy working with Wade. He is extremely knowledgeable and helpful. I always learn something new about my car or Enform, or Lexus in general from Wade. I currently drive an RXL, which I love. I've leased an NX, two sedans (ES), and a few hybrids (CTh). I've loved them all. I've had the same experience with the Service department for my routine maintenance visits. More
by ms-dealerrater
August 18, 2020
Thank you Mr. Pappalardo at Lexus of Brookfield. We had an issue with tree sap that we thought was a result of paint sealant that was applied. Mr. Pappalardo was kind enough to take the time to remove it f an issue with tree sap that we thought was a result of paint sealant that was applied. Mr. Pappalardo was kind enough to take the time to remove it from the roof of our vehicle. We appreciate your commitment to the customer even when it was not caused by the dealership. Thank you More
by Dbernier2
Employees Worked With
August 15, 2020
Stopped in today with questions on the settings on my dash and Lexus Wade was there to get me back on track! Thanks Wade! Happy customer! dash and Lexus Wade was there to get me back on track! Thanks Wade! Happy customer! More
by Igcrazy5
Employees Worked With
Lexus Wade Technology Dept
August 09, 2020
Successfully informative This dealership has it so together, I am so grateful for their service. I had an appointment with Wade Schumacher, because, although I had owned Le This dealership has it so together, I am so grateful for their service. I had an appointment with Wade Schumacher, because, although I had owned Lexus vehicles previously I couldn't get the technology in my recent purchase to work. In minutes Wade was able to clear up issues and assured me that, what I wasn't able to understand was not my fault because the data etc. was not cleared or centered. He showed me how to use my features in laymen terms. He extended himself to help me if I have any future issues and did a followed up. Upon completion of our appointment he sent me to service to get a tire repair. I explained that I didn't have an appointment but he insisted it would be okay. Once in service, although I did not have an appointment, Nikolas Vlahos understood the problem with my tire. I had my used car less than four weeks and he serviced it, washed it and treated me like family. Referencing my previous vehicle in conversation etc. I recommend my dealership, if I can take the liberty to call them mine, to everyone. God bless them. More
by Bev
Employees Worked With
Lexus Wade Technology Dept, Nikolaos Vlahos
August 01, 2020
Wade to the rescue. I Phone/Blue tooth not stable. Wade fixed the issue in minutes and made what was happening understandable. All this was done via a walk in visit. I Phone/Blue tooth not stable. Wade fixed the issue in minutes and made what was happening understandable. All this was done via a walk in visit. More
by dgall2
Employees Worked With
Lexus Wade Technology Dept
July 23, 2020
Wade reset my phone for Bluetooth and I was 30 min early. He stopped what he was doing and helped me right away. He is a great guy super friendly and knowledgeable. Thanks Wade! He stopped what he was doing and helped me right away. He is a great guy super friendly and knowledgeable. Thanks Wade! More
by stephsteinbach12
Employees Worked With
Other Employees :
Bob Strauss, Lexus Wade Technology Dept, Jessica Downing
July 21, 2020
Professional, courteous and excellent work We have bought and leased several cars here over the years. Professional and courteous service without fail. We will continue to use this dealership We have bought and leased several cars here over the years. Professional and courteous service without fail. We will continue to use this dealership in the future. More
by rftallmadge
Employees Worked With
Michael, don't recall last name and young lady who arranged loner. Also initial greeter who informed me about my tires.
July 21, 2020
Just had my wife's NX in for the 10k service. In and out with a breeze. Nick and Joe Pappalardo are always awesome, and the facility is so elegant! Can't beat the atmosphere of the waiting area! with a breeze. Nick and Joe Pappalardo are always awesome, and the facility is so elegant! Can't beat the atmosphere of the waiting area! More
by Lexus Wade
July 17, 2020
Fast and efficient tech help Once again Wade helped two not very tech savvy people in his friendly and efficient style. We had some trouble deleting old phones and connecting new Once again Wade helped two not very tech savvy people in his friendly and efficient style. We had some trouble deleting old phones and connecting new phones and a tablet . He saw us promptly and easily solved our problem. Thanks again Wade. More
by K&R
Employees Worked With
Lexus Wade Technology Dept
