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Lexus of Brookfield - Service Center

Brookfield, WI

4.5
202 Reviews

202 Reviews of Lexus of Brookfield - Service Center

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January 13, 2023

I have purchased two Cars from them. Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helpi More

by Jer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 07, 2022

What a great place! !! Incredible people!! Great vehicles, awesome service from everyone all the way around. Thank you Joe Palmisano, such a warm and wonder feeling here, More

by Mike W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Verbie Swanigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wandrey, Nikolaos Vlahos, Loni Musolf
Oct 09, 2022 -

Lexus of Brookfield responded

Wow and how nice for you to mention myself and my team in your review. We are truly grateful you took the time to write and share your feelings. We also love to receive so many stars! Joe Palmisano, General Manager

October 06, 2022

Bob is so fabulous. He was friendly and helpful to go over my new Lexus car. More

by fourseasonssupply68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Lexus of Brookfield responded

Thank you for so many stars! We think Bob Hill is fabulous too. Joe Palmisano, General Manager

September 23, 2022

The service I received was exceptionally above and beyond what was expected. My sales person Bob Hill was super nice & mr wade was very knowledgeable of explaining my vehicle features. I’ll definitely recomm More

by Gina j
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr Wade
Sep 26, 2022 -

Lexus of Brookfield responded

We are so grateful for the wonderful review and look forward to serving you again in the near future. Bob will be happy to hear your review read in our upcoming sales meeting. Joe Palmisano, Executive General Manager

September 06, 2022

Dealership goes above and beyond. Andy Radner and Wade in tech both extremely knowledgeable. Top rated dealership More

by gari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade-tech
Sep 08, 2022 -

Lexus of Brookfield responded

Gari, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 06, 2022

Wade was incredibly helpful when I had questions about the functions my Lexus NX 300h had. There are so many features that I was unaware of and he took the time to patiently walk me through the bells and More

by kvanheck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade, AJ Kallas
Sep 08, 2022 -

Lexus of Brookfield responded

Kvanheck, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 26, 2022

Wade is the best. So helpful and thorough with explanations. Courteous, friendly snd has all the right answers! More

by Jhdelzer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wade- great, Nikolaos Vlahos
Aug 29, 2022 -

Lexus of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 17, 2022

Wade is #1 in IT. Professional, follows up promptly and helps walk you through the issues! More

by maryaccetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Wade
Aug 19, 2022 -

Lexus of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

Aug 29, 2022 -

Lexus of Brookfield responded

Thank you for the kind words about Lexus Wade. We are fortunate to have the Lexus highest rated technology trainer on our team.

July 24, 2022

Lexus of Brookfield is very fortunate to have Dale Roeglin on their sales team, He is honest, professional, dependable, caring and always there to help. Thank you Dale! More

by Chuck
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Roeglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Lexus of Brookfield responded

Hi Chuck, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 08, 2022

Amazing service from Al Zinda at Lexus in Brookfield. He took care of me and answered all my questions in detail. I came in for an oil change and walk out with a brand new car! My experience there was More

by yvonnaormond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Verbie Swanigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexus Wade Technology Dept
Jul 11, 2022 -

Lexus of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs. Safe travels!