Lexus of Brookfield - Service Center

Wade knows Lexus technology I stopped in without an appointment hoping to learn more about my navigation system. I was lucky Wade had some time to help me. He is very patient & I stopped in without an appointment hoping to learn more about my navigation system. I was lucky Wade had some time to help me. He is very patient & really explained the the features I was having trouble with. Wade was very helpful to teach a technology challenged lady many of the great features on the Lexus. He was very professional & gave me his work number to call if I ever have any more questions. He really knows the Lexus & I recommend this dealer. More

Excellent service Great service at this dealership. Will be returning for all my service needs. The service writer Matt Smeiska was very knowledgeable and seemed to ha Great service at this dealership. Will be returning for all my service needs. The service writer Matt Smeiska was very knowledgeable and seemed to have a great personality. Will be looking forward to doing more business with Mr. Smeiska. More

Great Experience Nikolaos was incredibly helpful and made sure I understood what services were truly needed. He was incredibly thorough and kept me up to date at all t Nikolaos was incredibly helpful and made sure I understood what services were truly needed. He was incredibly thorough and kept me up to date at all time on my vehicle. More

Service visit Nikolaos had such a great attitude and was wonderful to work with. He genuinely cared about the work done and was extremely personable. I would Defini Nikolaos had such a great attitude and was wonderful to work with. He genuinely cared about the work done and was extremely personable. I would Definitely come back again More

White glove service! Terry and his team were friendly, fast, and made me feel comfortable explaining what needed to be done. To my surprise, they even washed my car! I w Terry and his team were friendly, fast, and made me feel comfortable explaining what needed to be done. To my surprise, they even washed my car! I would recommend this service to anyone especially those who have a Lexus. More

Technology Delivery Specialist Wade Schumacher is a continual wealth of knowledge! I recently had difficulty with my phone/bluetooth connection and low volume fluctuation, and eng Wade Schumacher is a continual wealth of knowledge! I recently had difficulty with my phone/bluetooth connection and low volume fluctuation, and engaging the audio portion of my maps directions. Wade promptly fit me into his busy schedule and he was easily able to solve the issue and demonstrate a few more short cuts on some of the Lexus features that I have come to use frequently. Wade certainly makes life easier learning about my new RX350! I was extremely happy with the service that I received. More

Exceptional Service Above and Beyond - Wade S I Purchased a Lexus IS250 F sport after driving my old Honda Accord for 15 years. I did not even know the car started without a key. I am not very go I Purchased a Lexus IS250 F sport after driving my old Honda Accord for 15 years. I did not even know the car started without a key. I am not very good with technology but found out that I could take my car to the Lexus dealership in Brookfield even though I purchased the car in Michigan and get a technology lesson on the car. We met with Wade S and he spent two hours with us teaching us the inns and outs of the car. All is I can say is I hope this gentleman gets paid well because I never spent that much time with somebody who was so patient and so thorough and knew his business so well. He treated my husband and I like we were close friends of his. He went above and beyond showing us and teaching us things that were not even in the manual. He did all the set up of everything we needed including additional apps on my phone that go through the car. He showed us tips and tricks that were very useful. He invited us to come back after we drove the car for a couple weeks with any further questions or demonstrations we needed. Wade is highly knowledgeable and extremely professional and friendly. He was a pleasure to work with and I look forward to going back and meeting with him again if necessary. He also told me I could text him anytime with questions or give him a call anytime. More

call to Wade-tech guy-at Lexus of Brookfield Wade, the tech guy at Lexus, is awesome! He is so accommodating, can always figure out my problem, and never makes me feel stupid for calling in. :) Wade, the tech guy at Lexus, is awesome! He is so accommodating, can always figure out my problem, and never makes me feel stupid for calling in. :) More

Remote help provided by Wade was excellent The fact that I bought my Lexus in Annapolis Sheehy, MD, Wade was a big help in resolving technology challenges I was facing using music system in my The fact that I bought my Lexus in Annapolis Sheehy, MD, Wade was a big help in resolving technology challenges I was facing using music system in my RX. He took the call from his peer from Annapolis and work together on his day off. He spent out of his personal time, an hour-two hours to get the issue resolved. This is the quality of service Lexus has provided on top of one of the best cars. I truly appreciate Wade Schumacher for working with Kevin in Annapolis on his day off. Thanks Wade for being knowledgeable and patient for working with me. More

Technology Class Today I receive a Technology class on my New 2018 460GX from Wade Schumacher from Lexus of Brookfield. Wade is such a wonderful instructor, he smart, Today I receive a Technology class on my New 2018 460GX from Wade Schumacher from Lexus of Brookfield. Wade is such a wonderful instructor, he smart, kind and very patient. He is a wealth of knowledge. I would highly recommend that if you buy a new Lexus that you make an appointment with Wade, you will be extremely glad you did More