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Lexus of Brookfield - Service Center
Brookfield, WI
207 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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207 Reviews of Lexus of Brookfield - Service Center
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November 14, 2024
I have been in for maintenance on vehicle many times and the service has always been excellent! the service has always been excellent! More
by LB
Employees Worked With
October 30, 2024
Great service. Professional employees. I will return to for all my service needs. Thank you Professional employees. I will return to for all my service needs. Thank you More
by ameagher
Employees Worked With
October 17, 2024
Very clean facility with strong service reps, especially Klayton . Wonderful customer lounge with massage chairs. Klayton . Wonderful customer lounge with massage chairs. More
by careyron12
October 14, 2024
Klayton is great! He explained everything very well and made it a great experience. Loved working with him. He explained everything very well and made it a great experience. Loved working with him. More
by Kokonicole
Employees Worked With
August 13, 2024
Service department charges are exorbitant and Watch Out for hidden charges. Tacked on a bogus $39.99 fee that was not discussed up front. Said it was added to each vehicle brought into service. Shows up on for hidden charges. Tacked on a bogus $39.99 fee that was not discussed up front. Said it was added to each vehicle brought into service. Shows up on bill as Misc. My pricey 30,000 mile service was quoted at $589. It ended up at $661 because of the bogus $39.99 Misc charge. They told me I needed 4 new tires. (Bridgestone Alenza Run flat 20in.) I was quoted $1900 for new tires on my 2022 NX350H with only $32k miles. The same tires at Costco with a 40k warranty and free rotation for life is $1325. I will not use Lexus if Brookfield Service Department again. More
by Bella Noor
Employees Worked With
Gianluca Borquez-Panozzo
July 31, 2024
Terrible experience, 30000 mile checkup and they tried to get us for $1500.00 more repairs after the 600.00 they already charged us. The main issue is they stole something our of our vehicle. I first tried get us for $1500.00 more repairs after the 600.00 they already charged us. The main issue is they stole something our of our vehicle. I first tried calling 4 times the next morning, left message with service manger and he did not call back. finally called in afternoon and got a hold of him and he said he would review tapes, anyway he never called back but the person that checked us in did and said nothing they can do but let me review tapes. They never vacuumed like they said they did. Manager never called back. They lost our service work but worst of all we were going to trade the car in on a newer model. Not now. More
by cpav7101
April 21, 2024
My husband and I entered the Lexus of Brookfield parking lot with a side flat tire, and we left as highly satisfied customers. Exceptional customer service is found here. Most importantly, swift and exper lot with a side flat tire, and we left as highly satisfied customers. Exceptional customer service is found here. Most importantly, swift and expert service with an abundance of kindness included. Outstanding sales team members, like Dale, and efficient service center employees. More
by rpmjczyk
Employees Worked With
March 01, 2024
Had a very good experience with Mrinmoy Khan! Will definitely return to this dealership. Thank you Mrinmoy! Will definitely return to this dealership. Thank you Mrinmoy! More
by swiderskijoseph
Employees Worked With
February 20, 2024
I am a 4 time Lexus buyer . Last one was a 2018 RX350 I bought from Lexus of Brookfield in 2018 new. The sale manger was great and service was good. Now I went in November of 20 Last one was a 2018 RX350 I bought from Lexus of Brookfield in 2018 new. The sale manger was great and service was good. Now I went in November of 2023 to order a new 2024 RX 350 and was told the old sales manage retried and they gave me a sales rep who told me that I could not order one ,but did not have any on the lot and would try and fine what a wanted. He said he would call me . Two weeks later no call. So i called and asked for manager Sam. He told me that he would find me one and call me. Again no call after 3 weeks. So I went to Woodfield Lexus in Illinois' and they had 14 new 2024 on the lot and was treated great. Made a deal and got the 2024 I wanted at a good price. Now the 2024 Lexus had a second key shortage and was told that Lexus would contact me when I could pick up the second key at any dealer . Today I drove to Lexus of Brookfield to get the second key I ordered 3 weeks ago from Service and Parts only to find out no key and they never ordered it. Now I have to go back again on Thursday . I like to know if the General Manger knows what a poor service organization and sales he is running. I will never buy a Lexus from Lexus of Brookfield again. More
by joesanfilippo41
