Lexus of Brookfield

CPO 2016 LEXUS ES350 IT WAS BACK & FORTH DURING THE PURCHASE. I BOUGHT THE LEXUS ON 12-19-17. I PICKED IT UP THE NEXT DAY & FINISHED THE PAPERWORK & ADDED THE KEY & TIRE & IT WAS BACK & FORTH DURING THE PURCHASE. I BOUGHT THE LEXUS ON 12-19-17. I PICKED IT UP THE NEXT DAY & FINISHED THE PAPERWORK & ADDED THE KEY & TIRE & WHEEL WARRANTY.UNFORTUNATELY, TWO WEEKS LATER ON 1-4-18, IN THE AFTERNOON, I GOT A FLAT TIRE. I CALLED & WITHIN AN HOUR A TRUCK CAME & PUT THE SPARE BOAT ON THE TIRE. HE INFORMED ME THAT I SHOULD GET TO THE NEAREST DEALER BECAUSE THOSE TIRES DON;T LAST LONG AT ALL. I WENT TO NORTHSHORE BECAUSE IT WAS CLOSER TO ME. THE SERVICE ADVISOR STATED THAT A NAIL IN THE RIM WAS THE BLAME. IT COULDN'T BE FIXED. THEY MEASURED MY FLAT TIRE & STATED IT WAS AT 4/32. & THE OTHER TIRES WERE AT 5/32. I LOOKED AT THE 161 PT REPORT AND ALL TIRES ON THEM STATED 7 & 8/32'S. MY HUSBAND MEASURED THE TIRES ALSO, THE TECHNICIAN AT NORTHSHORE WAS CORRECT ON THE MEASUREMENT. THERE WAS NO WAY I WAS GOING TO RIDE ON THOSE TIRES. I DID REPLACE THEM BECAUSE THE SERVICE ADVISOR STATED THAT THE WARRANTY WOULD NOT PAY FOR THEM. FOR SAFETY PURPOSES I DECIDED TO REPLACE THEM. IT DIDN;T MAKE SENSE FOR THE REPLACEMENT OF ONE TIRE & NOT REPLACE THE OTHER TIRES. I ENDED UP CANCELLING THE WARRANTY. I ASKED THE SERVICE MANAGER ON WHY THE REPORT WAS DIFFERENT THAN THE MEASUREMENT 2 WEEKS LATER. I ALSO ASKED IF THEY COULD REFUND ME THE $1200 I PAID FOR THE TIRES. HE STATED THAT BECAUSE I DIDN;T BRING MY TIRE UP TO THE BROOKFIELD DEALERSHIP FOR MEASUREMENT, THEY WOULD NOT REFUND ME AT ALL. I SPOKE WITH MY SALESMAN & HE GAVE ALL MY PAPERWORK INCLUDING THE INSPECTION REPORT, THE MEASUREMENTS FROM THE NORTHSHORE DEALERSHIP & THE RECEIPT TO THE USED CAR MANAGER & THE MANAGER OF THE DEALERSHIP. NO RESPONSE FROM EITHER OF THEM. I GUESS SAFETY ISN;T THERE THING FOR CONSUMERS. THE PURSUIT OF PERFECTION ISN;T EITHER. WE ALL KNOW WHEN I COME IN FOR MY FREE MAINTENANCE, THE SERVICE TECHNICIAN WILL STATE THAT I NEED TO GET NEW TIRES. WE'LL, THAT;S DONE ALREADY. I WILL CONTINUE TO GET MY SERVICE FROM THE NORTHSHORE DEALERSHIP. I DO NOT TRUST THEM AT ALL. ESPECIALLY ON MY TIRES. THEY LIED ABOUT THE TREAD BECAUSE THEY DIDN;T WANT TO PUT ANY MORE MONEY ON THAT USED CAR. IT HAD 7400 MILES ON IT. SAM, MY SALESMAN, STATED THAT BECAUSE ITS ALMOST A NEW CAR, THEY PROBABLY DIDN;T DO MUCH TO IT. SO IF YOU BUY A USED CAR FROM THE BROOKFIELD LOCATION, BE VERY CAREFUL ON THE TIRES.. I WILL NEVER BUY A CAR FROM THEM AGAIN. I SHOULD OF WENT TO CHICAGO, LIKE I USUALLY DO. THIS WAS MY 3RD CAR FROM THEM OVER 10 YEARS. THEY DON;T RETURN CALLS & EVEN THE SALESMAN DON'T CALL YOU BACK. I HAVE TO CALL THEM BACK TO CHECK ON MY REFUND. I BOUGHT THE TIRES ON 1-8-18. I AM VERY DISAPPOINTED. IT;S NOW 2-15-18. I TALKED WITH THE SAM THREE TIMES. STILL NO RESPONSE. More

Love my new NX Great service, sales and tech help. We just purchased our 3rd Lexus and we are pleased. A special shout out to Jim and Wade for their friendly and hel Great service, sales and tech help. We just purchased our 3rd Lexus and we are pleased. A special shout out to Jim and Wade for their friendly and helpful assistance! More

Lexus Technology Expert Wade's instructional methods were superior. He answered every question with patience and comprehensive knowledge. Our experience with Wade has been v Wade's instructional methods were superior. He answered every question with patience and comprehensive knowledge. Our experience with Wade has been very positive and I would not hesitate recommending him. We feel very fortunate to have him as our Lexus teacher. More

Technology Class Today I receive a Technology class on my New 2018 460GX from Wade Schumacher from Lexus of Brookfield. Wade is such a wonderful instructor, he smart, Today I receive a Technology class on my New 2018 460GX from Wade Schumacher from Lexus of Brookfield. Wade is such a wonderful instructor, he smart, kind and very patient. He is a wealth of knowledge. I would highly recommend that if you buy a new Lexus that you make an appointment with Wade, you will be extremely glad you did More

Love working with Joe Palmizano and his staff Love our Lexus vehicles. We would not be driving Lexus except for the quality care and honesty we received from Joe Palmizano and his staff at every Love our Lexus vehicles. We would not be driving Lexus except for the quality care and honesty we received from Joe Palmizano and his staff at every stage of the process. Wade Schumacher's expertise with the Lexus IT systems is outstanding. He is an excellent teacher and really helped us to be able to use the systems as they are intended. My wife and I really look forwarded to dealing with Joe and the staff at Lexus of Brookfield. More

Service Lexus remote garage door Wade Schumacher is excellent he was able to program my garage door opener within 5 minutes. I brought my Lexus two years ago and this problem was neve Wade Schumacher is excellent he was able to program my garage door opener within 5 minutes. I brought my Lexus two years ago and this problem was never resolve thanks to Wade I can open my garage door from my Lexus. Wade is very professional and very skilled in getting the job done. Thanks Lexus of Brookfield and Wade I will not go any place else to get my car service done. You guys are amazing More

Wade Schumacher is THE BEST If you have ever been challenged by the technologies in the new cars, fear not! The Technology Specialist at Lexus of Brookfield, Wade Schumacher is If you have ever been challenged by the technologies in the new cars, fear not! The Technology Specialist at Lexus of Brookfield, Wade Schumacher is a true Maestro of the car's technology. Wade will not only make sure that all of your concerns are addressed, he will do it with patience and a professional manner More

First service appointment . I just love this Lexus dealership. They are the best. I can say this because I’ve had Mercedes and BMWs as well and I have to say that they at Lexus . I just love this Lexus dealership. They are the best. I can say this because I’ve had Mercedes and BMWs as well and I have to say that they at Lexus give you the best service always friendly always helpful. Wade Schumaker helped Me to understand the inside technology a little better which was very helpful. I would definitely recommend Lexus Of Brookfield to anyone looking for a Lexis vehicle. More

Superb Service! I had the most amazing experience purchasing my new RZX350 from Lexus of Brookfield. My initial contact with online manager, Nate Rench set the sta I had the most amazing experience purchasing my new RZX350 from Lexus of Brookfield. My initial contact with online manager, Nate Rench set the stage for an outstanding buying experience. He answered my online inquiry in one day and continued to keep in contact until I could drive the 90 miles to come and see the SVU I wanted. Jeff Baker in sales was honest and helpful in arranging the purchase and following up later to make sure I was satisfied and did not have any questions. Jordan Klein was efficient with the many forms necessary to complete the purchase and made the process as painless as possible. Wade Schumacher, technology specialist, could not have been more friendly, understanding and knowledgeable as he spent 2 ½ hours with me going over the many features of my new car. He made it fun instead of intimidating. Then to top off the day, I was introduced to the Executive General manager, Joe Palmisano. It’s no wonder that this dealership is totally different than the others I visited in search for my new SVU. Joe was very personable and professional. He sets a very high standard for his employees and they do meet that standard. I highly recommend Lexus of Brookfield. This dealership is excellent in every way!! -Dr. Elaine Drake More

great deal, great dealership I have to say that Alex at Lexus of Brookfield made my buying experience wonderful. There was no pressure to sign on the dotted line, he addressed ev I have to say that Alex at Lexus of Brookfield made my buying experience wonderful. There was no pressure to sign on the dotted line, he addressed every question that I brought up and gave me a very good price on the vehicle I chose. I was there several times and every time I was met by Alex and taken care of. I went to many other dealerships looking at vehicles and none of them compared to Lexus of Brookfield. Thanks to the wonderful team that worked with me to help make buying my new car a no hassle and delightful experience. I would highly recommend this dealership and especially Alex... Also I loved the finishing touch, a beautiful bunch of a dozen long stemmed red roses as a thank you from them. More