Lexus of Brookfield

Efficient and nice! Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to t Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to the dealership and needed to be helped over the phones. We were done in less than 10 minutes - just a great experience! More

excellent salesperson and technology expert I had a salesperson (Bob Strauss) that took the time to determine my needs and the most patient and knowledgeable technology expert one could imagine. I had a salesperson (Bob Strauss) that took the time to determine my needs and the most patient and knowledgeable technology expert one could imagine. (Wade Schumacher) I would never have returned for my third Lexus : 2015 Nx, 2018 Lc, and 2019 Nx. without the knowledge that training was part of the deal. Wade taught me the technology on all three of these vehicles. I am an older woman, 76 years of age. I did not grow up with computers and all the bells and whistles that Lexus now has. I do not believe I would have purchased all three of these vehicles without the assurance that I would have as much training as I needed. You do not need to be a Rhode Scholar to enjoy all that Lexus has to offer: you only need Wade Schumacher. I have the comfort of knowing that I am not alone if I run into any situation that I need help with. More

Patience and expertise! His expertise for Lexus technology, combined with his fun and patient personality, are an incredible, valuable asset to the Lexus of Brookfield custom His expertise for Lexus technology, combined with his fun and patient personality, are an incredible, valuable asset to the Lexus of Brookfield customer. Thank you Wade! More

Good experience Everything had gone smoothly and all my questions had been answered. Wade was wonderful and taught me things about my vehicle that I had no idea it co Everything had gone smoothly and all my questions had been answered. Wade was wonderful and taught me things about my vehicle that I had no idea it could do. More

You get what you pay for... Top Shelf Dealer.....in this new purchase I have visited many dealers in a 30 Day period.Lexus of Brookfield made me feel from the time I opened the s Top Shelf Dealer.....in this new purchase I have visited many dealers in a 30 Day period.Lexus of Brookfield made me feel from the time I opened the showroom door to the attention I recvd thru the buying process(Upon entering I was not sold on the Lexus )that Professionalism,knowledge base and a top shelf dealer environment that I made the right decision. More

Impressive Experience This experience was wonderful. We made the drive from Chicago to Lexus of Brookfield to find the color I wanted and we were pleasantly surprised, whi This experience was wonderful. We made the drive from Chicago to Lexus of Brookfield to find the color I wanted and we were pleasantly surprised, which made the drive well worth it! Lexus of Brookfield is a dealership I would highly recommend. We visited a few Lexus dealerships prior to visiting this one and Lexus of Brookfield was amazing. We were impressed with the customer service from the point we walked in and experienced a detailed explanation of the many features the RX offers to the test drive and to purchasing our 1st Lexus. Tony was great in explaining the features and making us feel at ease, Brian was fabulous in helping explain the loan process and showing us the numbers so we reached our desired monthly payment amount, and Wade was extremely knowledgeable and patient in teaching us all of the electronic features. You will feel at home as you make a decision on purchasing the perfect Lexus for yourself at Lexus of Brookfield. More

Thanks for Listening Sam did a nice job listening to what I was saying instead of selling me. I really appreciate that. I felt I was dealing with a professional not a tr Sam did a nice job listening to what I was saying instead of selling me. I really appreciate that. I felt I was dealing with a professional not a traditional used car sales person. When we negotiating the detail, he was direct and no surprises. And on top of that, he even threw in a few things that I did not even expect. Nicely done! More

Excellent and Dedicated Service The employees involved with my purchase were excellent. I wanted a really specific color combination, and Scott put the effort in to track down and tr The employees involved with my purchase were excellent. I wanted a really specific color combination, and Scott put the effort in to track down and transport the car I was interested in. Everyone was really clear when answering my questions throughout the process, and I felt like they were all being genuinely honest with me, which is hard to find at a car dealership. Wade broke down and explained the impressive technology of the car in a thorough and practical way, which made it less overwhelming and an overall pleasant experience. More

Exceptional Customer Service We went into the Lexus of Brookfield to look at a RC350. They did not have that available for a test drive. There was a RC300 in the showroom. While w We went into the Lexus of Brookfield to look at a RC350. They did not have that available for a test drive. There was a RC300 in the showroom. While we were meeting with Joe, he left his office for a minute and immediately they were clearing out cars so we could take it for a ride. Everyone smiled as we drove away. Execellent Customer Service! Jim from Richfield More

The dealership and Employees Everyone we dealt with from Dave Bray, Wade Schumacher and the gentlemen in finance could not have treated us in a better fashion. At this point we ha Everyone we dealt with from Dave Bray, Wade Schumacher and the gentlemen in finance could not have treated us in a better fashion. At this point we have been involved 3 times buying Lexus vehicles from Lexus of Brookfield, the dealership and staff have been easy to work with. More