Lexus of Brookfield

Tech Question with Wade My new GS Fsport didn’t seem to keep the AC on at all times. So I called and asked for Wade, and within minutes he figured it out-just a default setti My new GS Fsport didn’t seem to keep the AC on at all times. So I called and asked for Wade, and within minutes he figured it out-just a default setting! So all is good. I knew I could depend on Wade! Excellent. More

very professional Wade and my salesman Jim very professional an awesome to deal with also Jordan and Larry we're very knowledgeable I would recommend any one of these g Wade and my salesman Jim very professional an awesome to deal with also Jordan and Larry we're very knowledgeable I would recommend any one of these gentleman to deal with in the future thanks again Rich PS I am very happy with my Lexus 450h F Sport More

Saved from the Cold! I had a wonderful experience talking with Wade today. I have been unable to use my remote start feature. Wade took his time looking up my records, I had a wonderful experience talking with Wade today. I have been unable to use my remote start feature. Wade took his time looking up my records, logging into my Lexus Enform app. and finally walking me through setting changes and ultimately getting my remote start feature working again. Wade is very knowledgeable and a great asset to Lexus of Brookfield customer service. More

Wade & Aaron were AWESOME! Customer service was awesome! Both Aaron & Wade exemplify what customer service is suppose to be. They both deserve a raise. You need to keep these Customer service was awesome! Both Aaron & Wade exemplify what customer service is suppose to be. They both deserve a raise. You need to keep these two. More

Certified 2015 Lexus RX 350 I had a wonderful experience at the Brookfield Lexus. I have never been there before. I was looking for a certified car and that is what I found. All I had a wonderful experience at the Brookfield Lexus. I have never been there before. I was looking for a certified car and that is what I found. All of the staff made me feel very comfortable and respected my wishes. It was delightful working with Dave Bray As my sales person. He and all of the staff were very respect full and flexible. In addition I love the tech support provided by Wade. I feel I can reach out to either of these gentlemen in the future if needed. More

Great experience! Wade is very knowledgeable and courteous! What a great experience learning all the great things that this car has to offer. Wade made it easy and ans Wade is very knowledgeable and courteous! What a great experience learning all the great things that this car has to offer. Wade made it easy and answers all my questions in a timely manner even after our initial meeting. I would recommend Wade and this dealership as this is the second Lexus RX350 that I have purchased. More

Technology Update Wade made learning new technology fun and surprisingly easy. Being technology challenged as I am, I wasn't very confident that I would be able to lea Wade made learning new technology fun and surprisingly easy. Being technology challenged as I am, I wasn't very confident that I would be able to learn anything. I was pleasantly surprised!! A big Thank you!! More

Technology Update Wade is so professional courteous and knowledgable it makes understanding the technology very easy. He is simply terrific. I am retired and it is som Wade is so professional courteous and knowledgable it makes understanding the technology very easy. He is simply terrific. I am retired and it is sometimes overwhelming to learn everything but Wade makes it easy and showed me some new updates that make driving easy as I never have to worry about my phone. More

The Lexus of Brookfield Team Far Exceeded Our Expectations My husband and I had worked with Grover in the past and purchased our 2nd Lexus with him, instead of our long term loyalty to our local Walworth Count My husband and I had worked with Grover in the past and purchased our 2nd Lexus with him, instead of our long term loyalty to our local Walworth County Dealership. Upon arrival we met Alex first. He informed us that Grover is no longer at the Brookfield Lexus Dealership and he assured us that he would take good care of us. We told Alex we saw a car online that we wanted to see. As Alex went to get the car we saw online, we were roaming the showroom and 2 other Lexus team members asked us if we needed assistance with anything and both invited us to have a cup of coffee or espresso while we waited for Alex. One wasn't even a sales person, he was the finance manager that still took the time to offer us assistance. Alex brought the car to us very quickly, and we LOVED it! We negotiated the price with Alex and the deal was made that day. Alex explained to us how meticulous he was with his customers and would make sure our car was PERFECT for us to pick on Monday. He did exactly what he said and on Monday he greeted us at the door with a dozen red roses as we picked up the car! WOW! We were shocked and very impressed. Just like he did at our first visit with him, he served us with espresso and delicious chocolate chip cookies while we completed the paperwork. Once the paperwork was complete, he connected us with Wade the technology guru who very patiently explained in detail, how to use our new Lexus technology. He was so patient and took so much time with us! (1 1/2 hours!) He seemed to LOVE training us and had such awesome enthusiasm in teaching us how to use the many great tech options that Lexus provides. We found out it was also his wedding anniversary, and there he was with us at 7pm!! Even more shocking, he suggested we program his number in so we can call him anytime for those technology 911 moments! We did program his cell number in our phones and both were so impressed with that suggestion. After completion of the training, we figured Alex had left, but no...he was in the parking lot waiting to see us out and wish us well with our new car! Alex DID what he said...he took care of us from start to finish and WAY exceeded our expectations!!! Grover was good...Alex was off the charts GREAT and we will definitely be his clients long term!!! Thank you Lexus of Brookfield, for building an AWESOME team!! More

Good Review Scott and Wade made the purchase of my new car very easy. I have purchased several cars from them over the years and they do a great job. Scott and Wade made the purchase of my new car very easy. I have purchased several cars from them over the years and they do a great job. More