Lexus of Brookfield

It was efficient Educated professional I was skeptical about going to Lexus dealership I’m glad I made the decision to go it made me feel right at home by the friendliest staff I learned al I was skeptical about going to Lexus dealership I’m glad I made the decision to go it made me feel right at home by the friendliest staff I learned all the information I needed everything was explained thoroughly to sum it up it was a wonderful experience I will refer anyone any day hands down More

Technical review of Rx 350 I had the pleasure to meet with Wade regarding the technology in my new Lexus. This is our second meeting and I feel so much more at ease with my car I had the pleasure to meet with Wade regarding the technology in my new Lexus. This is our second meeting and I feel so much more at ease with my car. Wade has the excellent capability to explain the various technical aspects and answered all of my questions! 😊 He was approachable and even provided me with his phone number should I have any follow up questions! Thank you Wade! You made a complicated piece of machinery understandable ! More

Great sales experience followed by poor after sale support. I purchased a pre-owned vehicle from Lexus of Brookfield in January 2019. After completing the purchase, financing and registration paperwork I drove I purchased a pre-owned vehicle from Lexus of Brookfield in January 2019. After completing the purchase, financing and registration paperwork I drove off in my new to me car thinking everything was done. I am from Illinois, but the finance manager Jordon said it would no problem to transfer my Illinois license plates and title it in Illinois for me. It was not. In the end the dealership had to refund me the Illinois sales taxes they collected from me and I had to go to the Illinois DMV to navigate the plate transfer and titling process. My issues with the dealership is that they finance manager and titling manager NEVER returned any on my phone calls or messages when I had questions about what was going on with my registration. The titling manager literally just sent me a check in the mail for the Illinois sales tax they collected WITHOUT so much as an apology or advice on what I needed to do next to resolve the issue of them sending me home in an unregistered vehicle. The only response I recieved was from my salesman Kevin who gave me a glimpse into the fact that the finance manager had made a mistake with my registration. Kevin was responsive, but unfortunately not the person who help me with my problem. In fact, after over two weeks with no response, I ended up taking a half day off of work to drive the 90 minutes to the dealership to get someone to talk to me about the problem they created. I finally recieved an apology from the sales manager, however by this time, almost 4 weeks after buying the car, they said there was nothing they could do. I had to register the car in Illinois myself. Another finance manager did assist me with advice for navigating the registration process. Although the dealership did admit they made a mistake with the paperwork and not transfering my registration and titling the car in Illinois, they also said they could not now do the Illinois registration now because the title was already sent to the bank. The title manager just sent me a check and made it my problem to fix their mistake. In the end, it appears that I had to pay an extra $99 for a Wisconsin title that I did not need if an Illinois title had been applied for as requested. So my summary is beware! If I had not started making inquires about my registration I could still be driving around an unregistered car. If had been pulled over it would have been explaining the registration to the police. The sales side at Lexus of Brookfield was great, the support afterwards to correct a mistake THEY made was atrocious. They did not return any of my calls, they made it my problem, they provided ZERO assistance and advice until I drove the 90 minutes to the dealership. All I wanted was to have my car properly registered and titled. -Aruch Poonsapaya More

Great support and service Wade Schumacher is caring and supportive regarding our vehicle ‘s computer/technology system .. we had and still do have many concerns and questions Wade Schumacher is caring and supportive regarding our vehicle ‘s computer/technology system .. we had and still do have many concerns and questions .. he is the best !! More

Informative I felt that Wade was very mindful of the fact that it is overwhelming to try to learn all the new technology. He was extremely knowledgeable, He was I felt that Wade was very mindful of the fact that it is overwhelming to try to learn all the new technology. He was extremely knowledgeable, He was patient and encouraging. It was helpful to know that other people have taken many sessions to learn it all, and he is willing to take all the time needed to complete the learning process. More

Lexus 350 I am very pleased with my prompt service from Scott Trad and Wade who spent as much time as I needed learning the technology of my car!! Thank you Lex I am very pleased with my prompt service from Scott Trad and Wade who spent as much time as I needed learning the technology of my car!! Thank you Lexus! ~Emily More

I love the NX 300H Wade was a great help the night I took delivery. I've also called and talked to him since. He's very helpful and his comments are practical. The techn Wade was a great help the night I took delivery. I've also called and talked to him since. He's very helpful and his comments are practical. The technology lesson at delivery was a nice move. More

Great Experience!! My wife and I drove up to Lexus of Brookfield all the way from Chicago in hopes of purchasing a 2016 RX350 they had on site. Our last experience with My wife and I drove up to Lexus of Brookfield all the way from Chicago in hopes of purchasing a 2016 RX350 they had on site. Our last experience with a dealership left my wife extremely skeptical, but working with Dave, Wade, Verbie and the rest of the Brookfield staff changed her and mines perspective. It was a flawless experience with Dave during the initial purchase. He was extremely inviting and the environment was great. We at no time felt pressured and all our our questions were answered before we began the paper work, a truly enjoyable buying experience. Verbie the finance guy was an absolute delight, so much so that my wife had to cut us off from chatting so much so we could finally leave the dealership. After we completed the purchase the tech wiz stepped in (Wade). He delivered his Lexpertise in regards to all the vehicles functions, synced our phones, and we were off and running. He gave us his personal information so that at anytime we have questions about the functionality of the vehicle we can call or shoot him a message. Great place and looking forward to driving out car for many years to come. Final shout to Adam Elbiadi who was my initial contact online, insuring the vehicle was available before we drove up. More