Lexus of Arlington

This dealer is only interested in racking up numbers. I was interested in their new IS500 and made an appointment to make a deposit on one. They sent several emails to me to confirm my appointment and I I was interested in their new IS500 and made an appointment to make a deposit on one. They sent several emails to me to confirm my appointment and I confirmed all of them. About 30 minutes before my appointment they called me indicating that they sold the car to someone else. The sales consultant did not even offer to order the car for me until the next day, but it was the general manager who did it. Lexus, especially the Arlington location, has put a bad taste in my month and they had lost a new customer. This would have been my first Lexus, but the transaction never happened. They had lost a potential repeat customer. I eventually went to a competitor where I decided to spend a little more to get a better car as well as superior customer service. Buyer beware with Lexus of Arlington. More

I could not believe how friendly and easy the purchasing experience was. Mohammed went out of his way helping me test drive vehicles, texting and calling me during the pre-purchasing phase to answer any an experience was. Mohammed went out of his way helping me test drive vehicles, texting and calling me during the pre-purchasing phase to answer any and all questions, and working with Igor, also at Lexus of Arlington, to get the vehicle I was looking for, which was at a dealership out of state. Even the finance department was amazing--Chris was informative but not pushy, and the financing step took no time at all. The service department (Frank) was also super friendly and helpful. I would recommend this dealership to anyone. Thank you so much. More

Excellent service from the moment I drove into the service area to work with Harish on what my car needed, a cup of coffee and a few cookies and out the door with the loaner. service area to work with Harish on what my car needed, a cup of coffee and a few cookies and out the door with the loaner. More

Sebastian and Bo were very good, easy deal to make. Only negative is the added Exterior protection not being advertised in the online price. Only negative is the added Exterior protection not being advertised in the online price. More

Jamie Brown the salesperson was great and the whole process was very smooth and quick. We would highly recommend them!! process was very smooth and quick. We would highly recommend them!! More

Mohammed was exceptional from initial contact to drive the new car out of the door. Nice dealership. the new car out of the door. Nice dealership. More

Great service. Service advisor Haresh T. is one of the best. I have all my service work done here. Service advisor Haresh T. is one of the best. I have all my service work done here. More

I have good experience in this purchasing of the new 2024 RX350; especially, the saleman Mohammad Abdelrazeq, he was very helpful, knowledgeable, and friendly. The finance manager was helpful to explain all RX350; especially, the saleman Mohammad Abdelrazeq, he was very helpful, knowledgeable, and friendly. The finance manager was helpful to explain all the warranties and term. More

It’s always a pleasure to do business with Lexus of Arlington!! And love your coffee!! Arlington!! And love your coffee!! More

Mohammed was very knowledgeable, friendly during the sales experience. He did not apply a lot of pressure. Basically, the buying experience was very smooth sales experience. He did not apply a lot of pressure. Basically, the buying experience was very smooth More