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Lexus of Akron-Canton

Akron, OH

5.0
1,983 Reviews
Welcome to Lexus of Akron-Canton, where our guests are as special as our cars. We invite you to come to Lexus of Akron-Canton and engage in the Lexus experience. Our goal is to provide you with first-class service while taking the pressure out of the buying process. We value the opportunity to welcome you to our Lexus family. From SUVs to sport coupes, our lineup speaks to a broad range of tastes without compromising our signature luxury feel. Call us today at (866) 554-8767 or visit our dealership showroom to schedule a test drive in any one of our Lexus models.We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience. EXPERIENCE THE AKRON-CANTON DIFFERENCE Lexus of Akron Canton has been up and running since 1999 and continues to flourish! We are more than just a business, we are family. With our welcoming Lexus staff, we pride ourselves on turning strangers into friends, and friends into family. Building strong, positive relationships with our clients empowers us to provide top-notch quality care and personalized results. We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience.
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1000 Interstate Parkway

Akron, OH

44312

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Showing 1,983 reviews

November 20, 2022

Since all the technology was new to me I needed a real tutorial but did not get it. Was not told it took only premium gas nor that it had all wheel drive. Looked at prices elsewhere and they were up to $ More

by Mrsbirdpen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ruth Ham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Lexus of Akron-Canton responded

I'm sorry you don't feel better oriented to your vehicle and that you're unsatisfied with your deal. We pride ourselves on rewarding, customer-focused car-buying experiences, so this is hard to hear. I will share this feedback internally in our constant effort to improve, but I'd also be glad to address it directly. Please get in touch if you are interested - my contact details are listed here. All the best, Jeff Sustersic - General Sales Manager - 216-916-6000

November 19, 2022

Shelley was outstanding and knowledgeable. .I would highly recommend to friends and family ! This is my second vehicle I've purchased from Lexus of Akron, have been extremely satisfied with Sh More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Nov 21, 2022 -

Lexus of Akron-Canton responded

We appreciate your feedback, Danny! Thank you for choosing Lexus of Akron-Canton and for sharing your kind words about Shelley. Safe travels in your new vehicle!

November 18, 2022

The service there is always wonderful. Leased a new NX and they were all very helpful. Kari Sheerer, Shab (Sales Manager), Pete (General Manager) and Veronica the finance person. We hav More

by MB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Shab Tadayon
Nov 18, 2022 -

Lexus of Akron-Canton responded

Thank you for this great review! We strive to provide dependable and attentive service to our clients, so it means a lot to know that Kari, Shab, Pete, and Veronica have been great to work with. We are grateful for your continued trust and confidence in our team here at Lexus of Akron-Canton.

Nov 18, 2022 -

MB responded

Customer service is number 1. I wish every company was this great to work with. The staff is always accommodating and friendly and like family. This team is the best we have ever dealt with and will continue doing business and recommending customers. Always quick to respond and just always willing to handle any issue. Thank you.

Nov 21, 2022 -

Lexus of Akron-Canton responded

Thank you so much! Your confidence in our team means a lot. We look forward to working with you again down the road!

November 17, 2022

Ruth Ham is a personable , professional and knowledgeable sales representative. She makes the whole process painless. The finance personnel and entire staff where friendly and helpful . Thank You Akron / Ca More

by Dupo3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Lexus of Akron-Canton responded

Thank you so much for supporting Ruth and the Lexus of Akron-Canton team! We are glad to see we delivered a five-star experience.

November 16, 2022

Extremely knowledgeable, helpful and eager to work with throughout the process. Would definitely buy from this dealership again. More

by 6893chill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Lexus of Akron-Canton responded

Thank you for this awesome feedback! All of us at Lexus of Akron-Canton can't wait to assist you again in the future.

November 16, 2022

We always have a great experience at Lexus of Canton - Akron !! Yoko was very helpful and knowledgeable and communicated well!! More

by edjoyceyoder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards
Nov 16, 2022 -

Lexus of Akron-Canton responded

We're thrilled Yoko could welcome you back to Lexus of Akron-Canton with another fantastic experience! Thanks for being a loyal customer. Until next time!

November 15, 2022

Ruth and the staff were amazing to deal with. I can't thank everyone enough. More

by Jcboylan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Nov 15, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review! We are so glad to hear that Ruth delivered a successful purchase experience. Drive safely, and we hope to see you back at Lexus of Akron-Canton!

November 15, 2022

Very friendly, well informed about Lexus product. I’ve purchased three vehicles from this dealership in the last 2 years and have been completely satisfied with the experience. More

by ronkocher
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shab Tadayon
Nov 15, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review! We are thrilled to hear that you have had such successful purchase experiences working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

Prompt and courteous service. Willing to accommodate time constraints. No pressure to add on extras. In spite of the remodeling every effort was made to make sure customers’ need More

by Ravi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Nov 14, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review, Ravi! We are so glad to hear that you had a successful experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

November 12, 2022

They were very professional and our salesperson did a great job. We will recommend this dealership to others More

by Tommiegay51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shab Tadayon
Nov 14, 2022 -

Lexus of Akron-Canton responded

Thank you for the lovely compliments! We hope to see you again at Lexus of Akron-Canton!

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