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Lexus of Akron-Canton

Akron, OH

5.0
1,981 Reviews
Welcome to Lexus of Akron-Canton, where our guests are as special as our cars. We invite you to come to Lexus of Akron-Canton and engage in the Lexus experience. Our goal is to provide you with first-class service while taking the pressure out of the buying process. We value the opportunity to welcome you to our Lexus family. From SUVs to sport coupes, our lineup speaks to a broad range of tastes without compromising our signature luxury feel. Call us today at (866) 554-8767 or visit our dealership showroom to schedule a test drive in any one of our Lexus models.We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience. EXPERIENCE THE AKRON-CANTON DIFFERENCE Lexus of Akron Canton has been up and running since 1999 and continues to flourish! We are more than just a business, we are family. With our welcoming Lexus staff, we pride ourselves on turning strangers into friends, and friends into family. Building strong, positive relationships with our clients empowers us to provide top-notch quality care and personalized results. We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience.
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1000 Interstate Parkway

Akron, OH

44312

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Showing 1,981 reviews

January 29, 2023

I was extremely pleased working with Kari on my new vehicle purchase. She went above and beyond to help me find the perfect vehicle and made the purchase smooth and convenient. More

by Brandi Louis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Lexus of Akron-Canton responded

Kari is exactly as you described, Brandi. She has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Lexus of Akron-Canton!

January 28, 2023

whole experience was great from beginning to end, would recommend the dealership to anyone interested in a vehicle. More

by Underwoodjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shab Tadayon, Robbie Eggeman
Jan 30, 2023 -

Lexus of Akron-Canton responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

January 27, 2023

Dealership was very helpful and everyone involved was professional and courteous throughout the entire experience. More

by apiccari
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Vicchiarelli
Jan 27, 2023 -

Lexus of Akron-Canton responded

Our team is always happy to help you out! Thank you so much for supporting Lexus of Akron-Canton and please let us know if you need anything down the line!

January 20, 2023

Ruth was great. Very easy to work with & very accommodating. She was very knowledgeable & we never felt pressured. We also did the financing through the dealership w More

by az1974cl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Jan 20, 2023 -

Lexus of Akron-Canton responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Ruth. Drive safely, and we hope to see you back again at Lexus of Akron-Canton!

January 20, 2023

At first it was a little intimidating going into a Lexus dealership. So clean and classy. Not exactly me, right?(don't answer that!) I met with Yoko Tsutsui to complete the purchase of a 2016 Ford Escape( More

by acadianla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo, Jim Vicchiarelli
Jan 23, 2023 -

Lexus of Akron-Canton responded

When a customer says words like this, we know we're doing things right! We're delighted Yoko could welcome you to Lexus of Akron-Canton with friendly and detailed professionalism that shaped an enjoyable experience. Janelle and Jim will also definitely appreciate the shout-out. Thank you for all your support!

January 19, 2023

Went out of the way to find exactly the car I wanted. Presentation of new vehicle impressive. Very accomidating when needed to change appointment. My new 2023 es350 is just what I wanted. All staff tha More

by rea45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Lexus of Akron-Canton responded

Congratulations on your new ES 350! We are so happy to see that your car-buying experience here at Lexus of Akron-Canton was a positive one!

January 14, 2023

Excellent buying experience. This is my 3rd lexus. Would highly recommend them. Had great experience with their service department with my previous lexus as well. More

by nnagaprasad
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shab
Jan 16, 2023 -

Lexus of Akron-Canton responded

Congratulations on your new car! It is great to see that the Lexus of Akron-Canton team is going above and beyond to keep you coming back to us. Thanks for your support and we will see you next time!

January 13, 2023

excellent service on my Lexus automobile. New waiting area is well designed and comfortable with nice amenities More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Jan 13, 2023 -

Lexus of Akron-Canton responded

George, thank you for the review! We appreciate your support and hope to see you back again at Lexus of Akron-Canton. Safe travels!

January 12, 2023

Excellent and very friendly. Would recommend her to all my friends. She even surprised my girlfriends father which I thought was very thoughtful More

by aun18355
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Lexus of Akron-Canton responded

It's so great to hear that you had a top-notch experience with our team at Lexus of Akron-Canton! Thank you for having confidence in us!

January 11, 2023

Actual service on vehicle was okay (as far as I know , however, communication with service dept. and notification of completion of service and being ready for pick-up was poor. More

by bcarncross
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Jannelle Giacomo, Robbie Eggeman, Nora Samman, Jon Martin
Jan 12, 2023 -

Lexus of Akron-Canton responded

We are disappointed to receive this feedback, as we hold our team to a high standard of customer communication. I apologize for this experience and hope that you'll give us another opportunity to meet that standard for you. If there is anything else about your visit that you would like to discuss, please reach out to me. Thank you for sharing this feedback. We will use it to improve going forward. Thank you. Jon Morris - Service Manager - 330-645-4800

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