Lexus of Akron-Canton

Great experience Tracy knew everything about the car I was interested in. My friend was ready to buy the car if I didn't, and he already has 2 cars! Tracy knew everything about the car I was interested in. My friend was ready to buy the car if I didn't, and he already has 2 cars! More

Excellent service We were very pleased with our second transaction with Tracy at Akron Canton Lexus. She is very attentive to details. Highly recommend this salesperson We were very pleased with our second transaction with Tracy at Akron Canton Lexus. She is very attentive to details. Highly recommend this salesperson and dealership. More

Good dealership. Great salesperson. This car was my first car purchase in my life. I had the best time I could have had as far as experiences, and I am tough to please a lot of times. This car was my first car purchase in my life. I had the best time I could have had as far as experiences, and I am tough to please a lot of times. I had passed on many cars after test drives, and never thought I would make my first car purchase other than my home state of PA. The salesperson, Tracy treated me so well and made me feel very comfortable with my purchase. I am a dollars and cents kind of person, and the purchase price we negotiated was what I expected to be fair for all parties. As we talked it, she made feel like part of the family more than person you barely know. I have no fears and would not hesitate to purchase another car from her. She made and saved the sale. More

Purchase of 2014 GX460 luxury Excellent experience through the whole process. I live just north of Cincinnati Ohio which is a 4 hour drive to Akron. So my initial contact was thru Excellent experience through the whole process. I live just north of Cincinnati Ohio which is a 4 hour drive to Akron. So my initial contact was thru the internet with Andrew Stocks who setup a time to examine the car with Tracy mcCaffrey. Tracy was extremely courteous when my wife and I arrived after the long drive. She showed us where the restrooms and beverages & snacks were, so we could relax before examining the GX. Tracy was very professional throughout the whole process. She demonstrated all the features on the GX460 Luxury. Dan Smith was exceptional thru explaining and signing of all the legal documents on the GX 460 purchase. Covered extended warranties and what it covered and how the certified Lexus and Lexus warranty works through dealers in the Cincinnati area. After the document signings Tracy got the keys and went through more info on the operation of the GX460. Tracy paired our two cel phones and all the options the GX has and how they work. I couldn’t have been more satisfied through the whole process. The drive back to Liberty Township, Ohio was extremely satisfying and I could not be happier with my purchase through your dealership. Thanks for all the employees that I dealt with that Friday in the Akron/Canton Lexus dealership. Richard Bacon More

Excellent Service My purchasing experience at Lexus of Akron-Canton was great. Tracy was very friendly, accommodating and professional. I highly recommend this dealers My purchasing experience at Lexus of Akron-Canton was great. Tracy was very friendly, accommodating and professional. I highly recommend this dealership. I love my Lexus, its a great car! More

Great car buying experience A great dealership. I’ve been treated wonderfully by everyone I’ve come in contact with. My sales consultant was tremendously helpful and knowledgeabl A great dealership. I’ve been treated wonderfully by everyone I’ve come in contact with. My sales consultant was tremendously helpful and knowledgeable about every Lexus model. She made to buying experience very pleasurable. The service department is also a pleasure to work with. Very helpful, very accommodating as well as very respectful of my time. Thus is my second vehicle I’ve acquired from this dealership and definitely plan on continuing in the future. More

Great job Great experience from start to delivery. Tracy did a feat job of explaining various models and features. Friendly staff. Finance papers were ready upo Great experience from start to delivery. Tracy did a feat job of explaining various models and features. Friendly staff. Finance papers were ready upon my arrival More

Good experience This is our 4th Lexus purchased here and from Tracy. I hope to continue the relationship. I want to particularly praise the staff in the service depa This is our 4th Lexus purchased here and from Tracy. I hope to continue the relationship. I want to particularly praise the staff in the service department who are friendly, professional and very supportive. More

Exceptional customer service Tracy has been an exceptional sales representative for Lexus. A very caring person too. What an asset she is to your company. Thanks for everything Tr Tracy has been an exceptional sales representative for Lexus. A very caring person too. What an asset she is to your company. Thanks for everything Tracy. More

Good Experience. Repeat customer. Customer oriented. I leased my first Lexus in September 2015. I made the trip from Russell, near Chagrin Falls to Akron for my 2015 Lexus. I was referred by a friend w I leased my first Lexus in September 2015. I made the trip from Russell, near Chagrin Falls to Akron for my 2015 Lexus. I was referred by a friend who is truly a master mechanic. I was aware of the great reputation of Lexus and he assured me that the dealership would be very helpful. I was able to lease the vehicle that I wanted at a good value and left happy. The dealership serviced my car for the next 3 years. Fast forward to 2018 when the lease was due for expiring. My lease consultant alerted me to a phenomenal deal prior to my lease expiration. Tracy McCaffrey found me on a Saturday to provide me with a truly remarkable offer. She continued to find an additional substantial further incentives while I was waiting for my car to arrive. Most important Tracy found me the exact car I wanted, a duplicate of the 2015 Lexus., She was great at demonstrating the updates of my new car. The Service department has been great and the valets pick up my vehicle, leave me a new Lexus and repair the car promptly and correctly. Happily no need for a do-ever. More