Lexus of Akron-Canton

They make a stressful process a little less stressful! I was a little nervous buying my first car but Ruth Ham helped ease my stress by taking care of everything and walking me through each step. From the I was a little nervous buying my first car but Ruth Ham helped ease my stress by taking care of everything and walking me through each step. From the day I contacted her expressing interest in the Subaru Forester that I purchased to the day of (and even days afterward), she was extremely attentive and quick to respond. The customer service that I experienced was partially what led me to make the 3.5 hour drive rather than to buy a vehicle closer to me. Other dealerships that I contacted were not so responsive or helpful. Likewise, it was a really good deal on a quality car! I didn't need a brand new car or anything fancy, and that's not what I was looking for, but that's what I ended up with for much less! Despite that it is a used, 8-year-old vehicle, it was clearly very well cared for, and by taking a look at all its sweet features and condition, you might think it was new! All-in-all, I got a great car for a great price, without the headache you expect when buying a car. More

Very pleased! From the moment I walked into the dealership, I felt like I was at someone’s house! Shelley was accommodating and made the whole process fun and easy! From the moment I walked into the dealership, I felt like I was at someone’s house! Shelley was accommodating and made the whole process fun and easy! More

Excellent Customer Service Very good customer service Every time I call they get right back to me They are very patient with all my questions They take care of their custom Very good customer service Every time I call they get right back to me They are very patient with all my questions They take care of their customers More

Excellent customer service!!! 5 star treatment from the moment I walked into the building. Shelley found exactly what I was looking for in no time. I am happy to be a part of Lexus 5 star treatment from the moment I walked into the building. Shelley found exactly what I was looking for in no time. I am happy to be a part of Lexus family and will continue to be. Very impressive. More

New Lexus Car Very efficient in the lease of a new Lexus SUV350. Very personable and easy to work with. The new features were explained and paperwork taken care Very efficient in the lease of a new Lexus SUV350. Very personable and easy to work with. The new features were explained and paperwork taken care of before we signed. Thank you. I highly recommend Tammy and the dealership. More

Efficient, informative, friendly. I don't enjoy purchasing cars. I don't enjoy the burden of learning new technology. Your sales staff made the experience easy and enjoyable. They were I don't enjoy purchasing cars. I don't enjoy the burden of learning new technology. Your sales staff made the experience easy and enjoyable. They were accessible, returned phone calls promptly and patient with me as I visited several times before I made a decision. More

Pretty Woman experience Terrible experience shopping there. It was a good night so we dressed for the weather which for myself included a motorcycle riding leather the staff Terrible experience shopping there. It was a good night so we dressed for the weather which for myself included a motorcycle riding leather the staff treated us like we "didn't belong there". They made no attempt to negotiate any deal at all. The manager stated that they do not yet have one price shopping but refused to even try and work with us. The difference was only 30.00 dollars a payment. We tried to haggle some but he would not hear it, not even one counter price. Looked up some other pricing while there and stated that the price did not include tax/title (which none do) and he stated well just write a check for that and we can do the deal. It felt like the scene from Pretty women. Taking my business else where, maybe BMW or a Lincoln, or Audi, somewhere where they treat you as a person. I will say that our sales person did try to make a deal and was willing to work with us. Dr. Thomas Kupec More

Professional and Personal Ruth paid close attention to our needs and desires and quickly found the car for us. My visit was on a messy Ohio winter day and we were looking at Ruth paid close attention to our needs and desires and quickly found the car for us. My visit was on a messy Ohio winter day and we were looking at a 2013 RX buried in snow on the lot. Ruth had the car cleared of snow and we took a test drive. I then wanted to bring my wife in to see the car and asked Ruth if it could be cleaned while I was going home to get her. When I returned to the dealer the car was immaculate and parked inside for us to look over before we took it out. It's the first time I ever purchased a car without going to multiple dealers first. I would highly recommend giving them a visit before buying a new or used car. And if you can get Ruth, even better. More

Thank you Ruth Ham (Lexus of Akron-Canton) for making sure that everything went well with my recent lease! I really appreciate the extra year of service that you set up for me. for making sure that everything went well with my recent lease! I really appreciate the extra year of service that you set up for me. More

Great experience I just bought a Lexus RX350 and had a terrific experience. My sales associate was Shelley, and she was awesome. I flew in from out oI state, and She I just bought a Lexus RX350 and had a terrific experience. My sales associate was Shelley, and she was awesome. I flew in from out oI state, and Shelley picked me up from the airport. I told her that I wanted to get everything done ASAP, since I had to drive 7 hours home. She was very accommodating and had everything streamlined and ready to go. She was a pleasure to work with, and I had a great experience there More