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Lexus of Akron-Canton

Akron, OH

5.0
1,984 Reviews
Welcome to Lexus of Akron-Canton, where our guests are as special as our cars. We invite you to come to Lexus of Akron-Canton and engage in the Lexus experience. Our goal is to provide you with first-class service while taking the pressure out of the buying process. We value the opportunity to welcome you to our Lexus family. From SUVs to sport coupes, our lineup speaks to a broad range of tastes without compromising our signature luxury feel. Call us today at (866) 554-8767 or visit our dealership showroom to schedule a test drive in any one of our Lexus models.We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience. EXPERIENCE THE AKRON-CANTON DIFFERENCE Lexus of Akron Canton has been up and running since 1999 and continues to flourish! We are more than just a business, we are family. With our welcoming Lexus staff, we pride ourselves on turning strangers into friends, and friends into family. Building strong, positive relationships with our clients empowers us to provide top-notch quality care and personalized results. We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience.
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1000 Interstate Parkway

Akron, OH

44312

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Showing 1,984 reviews

April 06, 2021

Amazing experience! Ruth was top notch! She brought out every car in every color we wanted to look at. She helped pull of quite the surprise for my birthday! The whole sales team made the day very spe More

by Klynnej5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Lexus of Akron-Canton responded

Thank you for the great review! We appreciate your support and are thrilled to hear that Ruth went above and beyond to assist with your purchase. Congratulations on your new vehicle, and happy birthday! We are wishing you many safe and happy miles down the road! - The Lexus of Akron-Canton team

April 05, 2021

Mark was great, he communicated with me as requested with never any pressure calls to buy the suv. Drove almost 5 hours total to go see and buy the RX350. It was clean and a nice. Mark had been told that the More

by Puckme16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Lexus of Akron-Canton responded

This is a concerning review to read, and it certainly doesn't sound like the knowledgeable and thorough service we pride ourselves on here. We learned that this nest was under the engine cover (vs. the hood). I would like to speak with you about this directly. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jim Vicchiarelli - Pre-Owned Sales Manager - (330)-645-4800

April 05, 2021

Mark Stacy made buying our new Lexus, at Lexus of Akron-Canton, an absolute joy. He was kind and patient and extremely helpful. We were made to feel right at home, and honestly agreed this was the be More

by Happy customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Lexus of Akron-Canton responded

Thank you for the glowing feedback! We appreciate your support and are thrilled to hear that Mark went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back at Lexus of Akron-Canton for your first oil change!

April 04, 2021

Kari was a pleasure to work with. We drove up from Columbus and other than the very long wait time, it was a great experience! More

by taylor.a.natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Lexus of Akron-Canton responded

Thank you so much for making the trip to see us at Lexus of Akron-Canton! We appreciate your patience throughout this process and are delighted to hear that you enjoyed working with Kari. Safe travels in your new ride!

April 04, 2021

“ Excellent Service ”My experience purchasing a car from “ Excellent Service ” My experience purchasing a car from Lexus of Akron was excellent. I worked with Shelley Turpin through the entire purchase. Sh More

by tamara_shalom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Lexus of Akron-Canton responded

It makes our day to hear that Shelley made car-buying easy! Thank you for choosing Lexus of Akron-Canton and recommending our work so highly. We hope you continue to enjoy your new ride!

April 02, 2021

Lexus of Akron Canton has been outstanding to work with. Kari Scherer made the experience highly efficient. This was our 7th Lexus at Akron Canton. More

by Greg McDermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Davis, Scott Gilmore, Marty Richards, Shab Tadayon
Apr 02, 2021 -

Lexus of Akron-Canton responded

It's great to hear from you, Greg! Thank you so much for trusting us with your business time and time again. We appreciate your feedback about Kari and hope that your new Lexus is treating you well.

April 01, 2021

Mark was professional and courteous. He was knowledgeable about the vehicles we were interested in . He was pleasant and attentive to our needs . We really appreciated working with him ! More

by v.newsome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Akron-Canton responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with Mark and the Lexus of Akron-Canton team. Drive safely, and we hope to see you again down the road!

April 01, 2021

First experience buying a Lexus and Ruth was very helpful. She was very knowledgeable and made sure we got everything we wanted in out vehicle. She has been very responsive to calls and txt as wel More

by Burick222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Akron-Canton responded

Thank you for the great feedback! Ruth is an excellent member of our team, and it is fantastic to hear that she delivered such a seamless and communicative purchase experience. Enjoy your new vehicle, and we hope to see you again at Lexus of Akron-Canton!

April 01, 2021

You have an exceptional person in Ruth. She was so accommodating in helping us to select our cars and went out of her way to surprise my daughter with her birthday car. She was helpful without the typ More

by Mphipps001
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Davis
Apr 02, 2021 -

Lexus of Akron-Canton responded

Thank you for taking the time to leave us this review and feedback. While it was certainly our pleasure to assist you and your daughter, and we will certainly let Ruth and Nik know that you appreciate their help, I am a bit disappointed that all the members of our team didn't leave you with the same positive impression. I will be sure to share this feedback with the appropriate people and ensure we work to improve our communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Peter Spacagna - General Manager - 216-916-6000

April 01, 2021

Ruth did an outstanding job, listened carefully, was attentive to my needs, made sure I was completely satisfied, followed up, and did it in a very friendly matter. More

by agreen
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Akron-Canton responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with Ruth and the Lexus of Akron-Canton team. Drive safely in your new vehicle, and we hope to see you back!

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