Lexus of Akron-Canton

Nora was very helpful in preparing the requested vehicle for my arrival and test drive. After the test drive, we discussed my interests in a different vehicle and she has been communicating about available for my arrival and test drive. After the test drive, we discussed my interests in a different vehicle and she has been communicating about available vehicles to meet my requirements. Very Pleased with Nora and Lexus Akron Canton. More

Love my new Lexus RX350. Great experience at Lexus Akron Canton. I would recommend dealership to others. Great experience at Lexus Akron Canton. I would recommend dealership to others. More

Ruth & Sarah both provided excellent customer service today when I needed to e-sign for my title. today when I needed to e-sign for my title. More

I have been looking to replace my truck for about 18 months and through my extensive research on Consumer Reports I noticed that Lexus was the only car that had multiple successive years with a 5 rating months and through my extensive research on Consumer Reports I noticed that Lexus was the only car that had multiple successive years with a 5 rating for reliability. This was my number 1 criteria, so I decided to test drive one... I made a trip to Akron/Canton Metro Lexus to see how I would like the ES350, it was a nice 2017 maroon with parchment interior. Oh boy, what a car! From start to finish the experience was wonderful, Yoko T. was eager to make me feel comfortable in my journey to find my next car... I was unsure about not having my tuck as it has been my baby for more than 7 years! Yoko never made me feel rushed or pushed, she kept me in the loop and listened to my needs. She was kind and patient, a sister friend now so I will speak her name when anyone I know is looking for a quality car sold by a quality person! Bye Bye truck... Uh Oh, wait a minute - when I switched my golf clubs from my truck to the ES I noticed that the trunk had a significant gap between the rubber seal and bumper. This did not look right and I suddenly felt a bit nervous - did I make a mistake? Without hesitation Yoko agreed with this assessment and she immediately took the car to the shop. Thanks to Yoko's assurances I started to feel better, its always people that bring me to ease rather than things. The service manager came out of a meeting and he examined the trunk issue and agreed that this was something the shop missed when they certified the car. I'll have to be temporarily away from my beautiful ES a while as they repair this issue. But my experience to date with Akron/Canton Lexus has been wonderful so I have no doubt that this will be resolved with no cost and minimal inconvenience to me. After all, it is a used car, but an awesome one at that. Yoko is 5 star, Jim (Sales Manager) is 5 star and Caleb (Finance) is 5 star. I celebrate my experience with this dealership. Thanks, James More

Friendly sales and customer services that concern about the customer’s satisfactions and safety. Wish they got me a margarita too the customer’s satisfactions and safety. Wish they got me a margarita too More

Nora was great to work with and she provided great custimer service. She has been very responsive to all questions. Thank you very much for a great experience. custimer service. She has been very responsive to all questions. Thank you very much for a great experience. More

Nora was professional and informative , she was even willing to meet me on her day off. Highly recommend nora willing to meet me on her day off. Highly recommend nora More

Kari made my experience with Lexus amazing! She is so easy to work with, knowledgeable and very attentive to my needs. I would recommend Kari in a heartbeat! She is so easy to work with, knowledgeable and very attentive to my needs. I would recommend Kari in a heartbeat! More

Shelley was able to answer all of my questions right away. She knows her product well. Have referred my friends and family to her. away. She knows her product well. Have referred my friends and family to her. More

The service and people are excellent! They diagnose quickly and are accurate estimators. It is an exceptional experience! They diagnose quickly and are accurate estimators. It is an exceptional experience! More