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Lexus of Akron-Canton

Akron, OH

5.0
1,988 Reviews
Welcome to Lexus of Akron-Canton, where our guests are as special as our cars. We invite you to come to Lexus of Akron-Canton and engage in the Lexus experience. Our goal is to provide you with first-class service while taking the pressure out of the buying process. We value the opportunity to welcome you to our Lexus family. From SUVs to sport coupes, our lineup speaks to a broad range of tastes without compromising our signature luxury feel. Call us today at (866) 554-8767 or visit our dealership showroom to schedule a test drive in any one of our Lexus models.We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience. EXPERIENCE THE AKRON-CANTON DIFFERENCE Lexus of Akron Canton has been up and running since 1999 and continues to flourish! We are more than just a business, we are family. With our welcoming Lexus staff, we pride ourselves on turning strangers into friends, and friends into family. Building strong, positive relationships with our clients empowers us to provide top-notch quality care and personalized results. We are confident we can guide you toward the perfect Lexus vehicle to not only meet your standards, but exceed them throughout their Lexus of Akron-Canton experience.
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1000 Interstate Parkway

Akron, OH

44312

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Showing 1,988 reviews

June 08, 2022

We had a wonderful experience buying a used vehicle. The process was stress free and pleasant. Shelley was very thorough and knowledgeable. She was able to find is a vehicle that suited our needs and pr More

by Tera44641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Lexus of Akron-Canton responded

Tera, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Shelley. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Akron-Canton!

June 08, 2022

For a car dealership, the experience wasn't horrible but I think I received much less on my trade in than I should have and they were unwilling to negotiate on the price of the used car I was buying. It def More

by Ckayc8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lexus of Akron-Canton responded

I'm sorry you weren't fully satisfied with your trade and that you feel the negotiation process was lacking. We aim to promote a gratifying, customer-first purchase experience, and we'll use this feedback to ensure we're achieving that goal. If you'd like to discuss this, please give me a call - my line is (330)-645-4800. All the best, Jim Vicchiarelli - Pre-Owned Sales Manager

June 06, 2022

Yoko was a great communicator and explained everything very clearly. She went out of her way providing us with extra photos of car when asked. She responded quickly to questions. It was one of the best ex More

by susanemkel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb in Finance
Jun 07, 2022 -

Lexus of Akron-Canton responded

Susan, thank you for the great review! We appreciate your business and are so glad to hear that you had such a successful purchase experience working with Yoko and the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

May 31, 2022

Mark was a pleasure to work with. He was patient, and took the time to understand what was important to us. Mark then worked hard to get his in the vehicle of our choice. He always de More

by Scott_magee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Scott_magee responded

Thanks for all your help Mark!

Jun 01, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review! We are so glad to hear that Mark delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Akron-Canton!

May 28, 2022

They always do a great job. Appointment is ready on time. They are thorough in their service and do an excellent job of explaining any problems and the possible solutions. More

by Bill Bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Akron-Canton responded

Bill - thanks for the review. We're glad that the team was timely and nice to work with. See you again next time here at Lexus of Akron-Canton!

May 27, 2022

Good Salesperson, good service, free car washes! Friendly staff, parts department not so friendly. Would shop again. More

by rothhaas2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Ponomarenko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Adam Walker, Jannelle Giacomo
May 31, 2022 -

Lexus of Akron-Canton responded

While I am glad to hear that our sales team took care of you, I am concerned by your additional feedback. If you would like to share anything further, please reach out. Thank you. Peter Spacagna - General Manager - 216-916-6000

May 26, 2022

Everyone was very friendly and the process very easy from Scott my salesman to Sarah the finance personal. Scott was awesome and very patient with my questions and also facetimed me so he could show me all More

by Ozfan1126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zehner
May 26, 2022 -

Lexus of Akron-Canton responded

Congratulations on your new-to-you car! We are thrilled that Scott and Sarah made your purchase smooth from start to finish. This is the kind of five-star customer service we expect from our team, and it's wonderful to see that reflected in your review. Thanks for your business at Lexus of Akron-Canton!

May 26, 2022

Scot is really nice person he help me lot everything I ask him he honestly answering I have a couple friends interested to buy Lexus I’m struggling to reccomond them to go to Akron dealer. More

by Damir3579
Recommend Dealer
Yes
Employees Worked With
Scott Zehner
May 27, 2022 -

Lexus of Akron-Canton responded

Thank you for posting a great review about Scott! We love to hear that you had a five-star car-buying experience with him and our Lexus of Akron-Canton team. Safe travels in your new vehicle!

May 25, 2022

Very professional and pleasant experience. Shelley was very informative and kind. After less than a week I love my Lexus. More

by Juliecsattler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus of Akron-Canton responded

Julie - Thank you so much for your business! We are delighted to see this feedback about Shelley and to hear that you are enjoying your new vehicle. Congratulations and safe driving! - Lexus of Akron-Canton team

May 25, 2022

Shelley did a wonderful job. This is our first Lexus however we have had good experiences with Toyota. We left on delivery day with a very pleasant experience. Shelly did a gre More

by Pths66a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with Shelley and the team. Drive safely, and we hope to see you back again at Lexus of Akron-Canton!

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